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790 Eighth Avenue, New York City, NY 10019-7568
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About

#324 of 519 hotels in New York City
Location
Cleanliness
Service
Value
Hilton Garden Inn Times Square is a modern hotel with best Times Square location that is steps from Broadway theaters, Restaurant Row, TKTS , famous 42nd Street and much more. Located in the heart of Times Square, the hotel is in the midst of New York City’s best restaurants, lively nightlife, sightseeing and shopping. Hilton Garden Inn Times Square is walking distance to all major subway lines, Radio City Music Hall, Rockefeller Center, Central Park, Carnegie Hall, the Museum of Modern Art, Jacob Javits Convention Center and Port Authority Bus Terminal plus is convenient to all (3) area airports. The hotel features 369 oversized, contemporary-styled guestrooms each equipped with 32-inch LCD flat panel television, refrigerator, microwave, safe, coffeemaker large work desk with ergonomic chair and complimentary Internet access with secure remote printing to the hotel’s Business Center. COMPLIMENTARY high-speed lobby and guestroom Internet access, Fitness Center, and more!
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast available
Taxi service
Business Centre with Internet Access
Conference facilities
24-hour security
Car park
Wifi
Snack bar
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Interconnected rooms available
Safe
Microwave
Refrigerator
Flatscreen TV
Telephone
Iron
On-demand films
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, French, Spanish
9052Reviews319Q+A100Room tips

Reviews
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Robin6of6 wrote a review 29 Jan
Minnesota44 contributions14 helpful votes
I considered changing my reservation after reading some recent reviews of the Hilton Garden Inn Times Square. I am very happy I did not stay elsewhere. As an Honors member I was able to choose my room through the Hilton app. When I arrived, well before the check-in time, the room I chose was not ready but the desk clerk found a comparable room that was available, so I was able to check in early and get settled in my room. Room 620 overlooked 8th Avenue. There was scaffolding outside my window and across the entire front of the hotel. It was, however, still possible to see outside. There was no construction noise nor workers on the scaffolding during my stay (Thursday-Sunday). The king room was very comfortable with a mini fridge and microwave, and windows that opened. The bathroom was small but had great water pressure in the shower. My only concerns were very minor - the lighting in the room was not the best and the key cards often did not work. All hotel staff - front desk, security, bell desk, and housekeeping were very friendly and helpful. The location of the hotel was convenient to theaters, restaurants, and subway stops. I would not hesitate to stay here on a future NYC trip.
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Plane4Me wrote a review Aug 2021
Boston, Massachusetts136 contributions162 helpful votes
Hotel's Favourite
I've stayed at this hotel for 10+ years when visiting NY City. The location is fabulous, with a gourmet market next door and plenty of fast-arriving ride-hail cars. What really makes the hotel so special are the front-desk staff. They always recognize me, and take care of any requests promptly. These very nice people are like family, and the fact that it's the same staffing year after year tells me hotel management takes good care of its staff and they are happy to work there. Hopefully, new visitors to the hotel will meet Stanley at the front desk - he is king of good service. He really knows his guests and takes care of them as he would his family. A truly remarkable and wonderful person. My favorite room in the hotel is the corner king with queen bed sleeper couch. The room is large for a NY City hotel, and the views of the city life are always entertaining. The windows open, too. Convenient microwave and mini-fridge in the room. Housekeeping staff is cheerful and greets everybody. The hotel is not large by NY standards, but has a comfortable feel to it by not being too big. I'm glad the hotel has finally reopened after the pandemic caused so many hotel closures . Some changes have been made with room amenities, but this is common now throughout the Hilton chain due to the pandemic. If you really need a pen and note paper, for instance, bring your own - you won't find them in the room currently. My room definitely needed another lamp, which was eventually delivered when I requested it. There is one bar of soap for both shower and sink, not the usual two bars per room. The few items I needed in the room, such as extra towels, were brought by housekeeping upon request. The hotel is still a bit short on staff as the pandemic continues, so patience is good to have when requesting things. The hotel is being gently loved to death by its loyal customers, and I hope it will enjoy a renovation in the future. However, it's clean, all the basics are there, and the slightly dated furnishings and dark colors are a minor detail. The fabulous staff more than makes up for how the hotel interior appears now. I always feel protected at this hotel - the lobby bell staff and desk staff know their customers and make sure they are well looked after and safe, especially if one is traveling alone and going out for an event. I feel like a princess when I stay here!
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Date of stay: August 2021
Rooms
Location
Service
Room Tip: Upper floors are quietest. Rooms facing 8th Ave. have active street/people views.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
12 Helpful votes
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Upstate_JohnL wrote a review 22 Jan
New Paltz, New York18 contributions20 helpful votes
Very spacious, for New York, clean room, and good service. You can’t be the location of this hotel, when seeing the theater. The only issue was the TV wasn’t working properly, but that was resolved quickly. Kerridon at the front desk was very helpful!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nancy F wrote a review 16 Jan
United States67 contributions66 helpful votes
We stayed here because of it's proximity to The Winter Garden theater. It was very convenient. The staff was helpful and pleasant and the facilities were clean. The beds were surprising comfortable and the room was very dark. The view is obstructed because of construction on the building.
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Date of stay: January 2023
Value
Location
Service
Room Tip: There is currently no view because of building construction.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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njames1978 wrote a review 16 Jan
London, United Kingdom76 contributions73 helpful votes
I’ve stayed at this hotel on 2 separate occasions and never had an issue. I booked it for 5 business associates who were travelling. Sometimes it gets discounted when I’m looking as the prices can greatly vary. I was here for 2 nights and had a great stay. The facade is covered with scaffolding, but don’t let that put you off. There was no noice or interference at any point. Located on 8th avenue, Times Square and the theatres are close by but without feeling as though they are on your doorstep. A block over and you can escape the crowds in Hell’s Kitchen for a great choice of restaurants and bars. Rooms are spacious for Manhattan and were perfectly clean. All amenities that you need are provided. There is a shop in the lobby and a cafe which I didn’t use as the prices are ridiculous. It does miss having a bar and/or restaurant attached as there is no social point, especially if you are travelling or dining alone, but that’s a small gripe. I hope that I am able to book again sometime soon.
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Date of stay: January 2023
Value
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Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jay H wrote a review 9 Jan
Las Vegas, Nevada83 contributions36 helpful votes
Great hotel that was clean and very friendly staff. Located right in the heart of the Garment District, this was perfect for my business trip. Price was inexpensive as well. I will surely be staying here again when travel calls for it.
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Date of stay: January 2023
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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nyla wrote a review 7 Jan
United States1 contribution
Loved the hotel! Staff were incredibly friendly! The receptionist checked me in sooner than check in time. He was incredibly helpful throughout my entire stay. The room was clean and comfy. Location is great, close to many subway stations and walking distance to many places. Overall a great stay.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Journey14959 wrote a review 5 Jan
Atlanta, GA1 contribution
The customer service at this hotel is literally the worst and the hotel is not worth the money. We arrived in town late and checked in to the hotel. We are a party of 6 with 2 rooms. My daughters and I walked into our second floor room and we were literally hit in the face with blasting heat. It took our breath away. When I checked the thermostat it was set on 90 and would not turn down. I tried the AC and it blasted heat as well. I walked to the front desk and explained our situation. I was literally laughed at by the front desk clerk, Kevin. He informed the there was nothing they could do and to just turn the unit off and hope it cooled down……Thanks Kevin! I get that it’s late and the hotel is booked solid, but his demeanor and overall lack of customer service skills really took the cake. Here we sit at 2:00 in the morning with our windows open and thankful for the brisk January air. Also might I mention the view. We have a second floor room with a view of scaffolding. It’s lovely…..
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Date of stay: January 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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travelerLADY007 wrote a review 2 Jan
Durham, North Carolina3 contributions1 helpful vote
I have stayed here a few times and this time recommended it to friends as well. This time was the absolute worst. My room would not cool below 77 degrees. It took three stops at the front desk and two calls to receive ANY explanation: the chiller could not work due to frozen equipment on the roof. It would have been nice to know that right away. While the temperature outside was single digits, the only way to attempt to get sleep st night was to open the window - which faced scaffolding and the scaffolding was a walking section where if the window is open someone on the scaffolding could enter the room. An impossible situation! Hilton should have moved me to another room, but did not offer. They should have confessed right away why I could not cool the room, but they did not. I did not sleep for several days. My friends had a room on the other side of the hall and were perfectly comfortable! Not the display of great customer service or the way to treat a loyalty member.
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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cora711 wrote a review Dec 2022
39 contributions22 helpful votes
This hotel has no compassion. We received false information over the phone. Could NOT reach the actual hotel, just kept getting Hilton phone operators. We spent more than $1200 on TWO nights here. They won’t let us cancel our reservation so now we’re trapped in this lack luster plain hotel room we paid extreme prices for, after being assured a month ago on the phone that we’d have a view of the ball drop. We are heart broken, and just want to catch the earliest train home. However, after spending a whole paycheck to be here, that would be equally heartbreaking. If they’re so sold out, why couldn’t they just let us cancel after hearing our situation? Someone would have absolutely taken the room. Instead they have two very depressed guests feeling trapped in their hotel over the new year. What’s the point in that? Money money money, that’s all they care about. Oh, I’ve been offered a time share twice today in my attempts to get compassion. Thank you Hilton. (Oh by the way the pillows are yellow and dingy).
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Date of stay: December 2022Trip type: Travelled as a couple
Room Tip: Don’t bother coming for New Year’s Eve, even though Google says they have rooms. Don’t listen to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
US$130 - US$233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn times square hotel new york city, hilton garden inn manhattan, hilton new york city, hilton garden inn new york, times square hilton garden inn, new york city hilton
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
369
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HILTON GARDEN INN TIMES SQUARE - Now €112 (Was €̶1̶4̶4̶) - UPDATED 2023 Hotel Reviews & Price Comparison (New York City) - Tripadvisor

Frequently Asked Questions about Hilton Garden Inn Times Square
Which popular attractions are close to Hilton Garden Inn Times Square?
Nearby attractions include Broadway (0.4 km), Times Square (0.3 km), and Come From Away (0.3 km).
What are some of the property amenities at Hilton Garden Inn Times Square?
Some of the more popular amenities offered include free wifi, a fitness centre, and a business centre.
Which room amenities are available at Hilton Garden Inn Times Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Times Square?
Guests can enjoy breakfast and a snack bar during their stay.
Is parking available at Hilton Garden Inn Times Square?
Yes, a parking garage, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to Hilton Garden Inn Times Square?
Conveniently located restaurants include Angelina Bakery Times Square, Los Tacos No. 1, and Frisson Espresso.
Are there opportunities to exercise at Hilton Garden Inn Times Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Hilton Garden Inn Times Square?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Garden Inn Times Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hilton Garden Inn Times Square?
The staff speaks multiple languages, including English, Spanish, and French.
Are there any historical sites close to Hilton Garden Inn Times Square?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (5.9 km), World Trade Center Memorial Foundation (5.9 km), and Hamilton Park (2.8 km).