We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

NYLO New York City

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
NYLO New York City
NYLO New York City
Panoramas (45)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

4,346 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for NYLO New York City
See the most recent reviews
Showing 4,051: English reviews
Philadelphia, Pennsylvania
Reviewed 17 October 2015

We stayed here only for a total of 12 hours. We were going to an evening show and needed a place to stay overnight and then we left early the next am. Despite the short stay our accomodations were very nice. Based on some other NY hotels I was expecting a small room with minimailized furniture and a tiny bathroom....

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Gail G
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Gail G, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team...

Seattle
Reviewed 17 October 2015

Arrived at midnight after a long flight, only to find my room reeked of cigarette smoke, and had a connecting door and no view. I called the front desk and they told me the hotel was full and they'd take "10%" off the first night. And they'd have someone spray it. The spray made it worse (horrible odor), and window...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank skier3010
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear skier3010, Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager

washington
Reviewed 17 October 2015

I prepaid for 2 nights at NYLO. Unfortunately I was not able to come the first night and did not notify the hotel. I did arrive for the second night. However, there was no room available -- the hotel had canceled the reservation -- but kept the payment for both nights.

Review collected in partnership with this hotel
 Report
Helpful?
3Thank Q4563TNnancy
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Q4563TNnancy, Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark Miller General Manager

Washington DC, District of Columbia
Reviewed 17 October 2015

I have stayed at NYLO (and OnTheAve its previous incarnation) many times over the past decade or so, and I am heartbroken at the decline in the quality of the hotel. The carpet in front of our "deluxe double double" room was worn and dirty, and worst of all our bathroom was shockingly dirty as well: hairballs (!!!) and grime...

Review collected in partnership with this hotel
 Report
Helpful?
Thank dralixj
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear dralixj, It was our pleasure to have you stay with us. Thank you for contributing your feedback regarding your recent stay at the NYLO. While we failed to meet your expectations rest assured; your feedback will be reviewed with the NYLO team. Hopefully, this will enable us to achieve our goal of exceeding our guests' expectations. Warm Regards, Mark...

Humlebaek
Reviewed 17 October 2015

everything just fine. We enjoyed our holiday i New York i a lovely fall weather. Many fine restaurants i the neighborhood and a room with no noise in the evening. The staff was nice and kindly to us all the time. It would be nice to have the possibility to order breakfast together with ordering the room

Review collected in partnership with this hotel
 Report
Helpful?
Thank 838ceciliea
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear 838ceciliea, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team so...

Kusnacht, Switzerland
Reviewed 17 October 2015

We spent a week with our three kids in the NYLO Hotel. It is close to subway, central park (Jogging) and within walking distance to columbus circle. Staff is very friendly. Also Kids feel welcome. Restaurant Serafina has good food (breakfast), the Pizza is supposed to be the best in town. :) :) :)

 Report
Helpful?
Thank Peter F
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Peter F, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! Your comments will be shared with our entire team...

Chicago
Reviewed 16 October 2015

the bellman is great, the beds very comfortable. go for the double room--the single rooms are really small. When the staff isn't overly busy, they are friendly. Serafina restaurant, next door, has inconsistent food. Don't order any of the potatoes for breakfast! And the restaurant can get very noisy.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Bill B
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear Bill B, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product, services and recognition of our staff! I apologize for the inconvenience you experienced with the...

Province of Buenos Aires, Argentina
Reviewed 16 October 2015

Great hotel and the location is awesome, near the subway always is very important and comfortable. You can stay with the family, friends or your couple. Feel the experience in a cozy hotel in the bestest city of the world.

Review collected in partnership with this hotel
 Report
Helpful?
Thank garolg
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear garolg, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that we were able to meet your expectations and you had a comfortable stay with us. Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our...

Kfar Saba
Reviewed 16 October 2015

The perfect hotel in new york Great great location quiet neighborhod , very close to undergrouinds close to central park we could walk at night no problems we ask for a quiet room & they gave it to us any question we asked we get answers Best place to have in NY

Review collected in partnership with this hotel
 Report
Helpful?
Thank eshero
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear eshero, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our entire team so they may be properly...

Ann Arbor, Michigan
Reviewed 16 October 2015

All hotels in NYC are expensive for what you get, and this is no exception. NYLO is in a good location and is just fine - nothing fancy or exceptional, but everything was fine. The room was simple and clean, much like a good European hotel.

 Report
Helpful?
Thank delidog
GM-NYLO-NYC01, General Manager at NYLO New York City, responded to this review

Dear delidog, It was our pleasure to have you stay with us! Thank you for contributing your feedback of your stay. I am happy to know that you enjoyed your stay and the hotel overall! Thank you for your compliments regarding the hotel's product and services. Your comments will be shared with our entire team so they may be properly...

864 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (344)
Viewed
Hotel & Grounds (38)
Viewed
Room/Suite (77)
Viewed
View from Room (45)
Viewed
Bathroom (25)
Viewed
Business Centre/Function Rooms (2)
Viewed
Family/Play Areas (1)
Viewed
Dining (7)
Viewed
Pool/Beach Area (1)
Viewed
Other (148)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (499)
Viewed
Lifestyle Loft (102)
Viewed
Other (55)
Viewed
NYLO Deluxe King Room (66)
Viewed
NYLO Panoramic Deluxe Room (61)
Viewed
Dining (52)
Viewed
Skyline Penthouse (79)
Viewed
The Hotel (84)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (21)
Viewed
Room/Suite (11)
Viewed
Hotel & Grounds (2)
Viewed
Other (8)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Upper West Side
The Lucerne Hotel
The Lucerne Hotel
#123 of 467 in New York City
2,300 reviews
Upper West Side
Hotel Belleclaire
Hotel Belleclaire
#233 of 467 in New York City
3,445 reviews
Upper West Side
Hotel Beacon
Hotel Beacon
#60 of 467 in New York City
3,385 reviews
Show Prices
Show Prices
Show Prices
Upper West Side
The Milburn Hotel
The Milburn Hotel
#202 of 467 in New York City
1,112 reviews
Upper West Side
Excelsior Hotel
Excelsior Hotel
#253 of 467 in New York City
2,019 reviews
Upper West Side
Empire Hotel
Empire Hotel
#317 of 467 in New York City
5,566 reviews
Show Prices
Show Prices
Show Prices

Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
NYLO New York City blends NYLO’s signature urban, industrial design with the energy, color and fashions of New York’s Jazz Era, creating a comfortable, social and stylish hotel experience. Guests will appreciate the location’s convenient access to Manhattan’s business and leisure destinations, access to the residential amenities of one of New York’s best neighborhoods, and three highly fashionable bar and restaurant venues located within the hotel.Luxury guest rooms and suites feature all new custom furnishings; cutting-edge design in a warm palette of grays and blues paired with pops of vibrant color from accents such as hanging lamps and metal doors on storage cabinets and nightstands; and original artwork from local artists. Rooms also feature high-speed internet and the signature NYLO NYTE bed—the most comfortable in the industry. A number of rooms offer balconies and stunning views of the New York City skyline, Central Park and the Hudson River. ... more   less 

Additional Information about NYLO New York City

Address: 2178 Broadway, at W 77th Street, New York City, NY 10024-6647 (Formerly On The Ave Hotel)
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: €198 - €430 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — NYLO New York City 4*
Number of rooms: 291
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Despegar.com, Cheap Tickets and Jetsetter so you can book your NYLO New York City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel On The Ave
On The Ave Hotel
On The Ave Manhattan
Ave Hotel New York
Hotel Style:
#54 Business Hotel in New York City
#82 Family Hotel in New York City
#123 Romantic Hotel in New York City
#130 Luxury Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from NYLO New York City staff and other travellers.
47 questions
Ask a question

See all questions (47)

Questions? Get answers from NYLO New York City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are small compared to hotels I've stayed in but, of course, it is New York. ”
 of 5 bubbles GolfGalAZ, 21 Mar 2017 | Read review
“Good sized rooms in NYC are still small, so pack on the lighter side.”
 of 5 bubbles rachelkX6120JH, 20 Mar 2017 | Read review
“Ask for your drink in a plastic cup and head up to the rooftop terrace at sunset”
 of 5 bubbles 620samanthac, 20 Mar 2017 | Read review
“Higher floors nicer rooms better views!”
 of 5 bubbles BIGPACK007, 18 Mar 2017 | Read review
“Room 924 and similar locations seems to be large and configured with more usable space. ”
 of 5 bubbles Pearlmutha, 16 Mar 2017 | Read review
5 of 5