I have very much liked the Lucerne since my first stay in the 1990s. The architecture is classic; the rooms, well-furnished; the staff, professional. But we were very disappointed by our most recent stay for two reasons. First, a repetitive banging noise kept us awake for much of the last two nights of a six-night stay. When I mentioned the noise to the front desk, the agent apologized and attributed the noise to the age of the plumbing. But I had not experienced the noise during a stay in November 2021—suggesting that it is an issue in only part of the hotel. Whether localized or not, I think the Lucerne should alert potential guests of the problem prior to their stay. The second issue, though small, was compounded by a deceptive description on the Lucerne’s website. The description of our king suite mentioned “a custom designed kitchenette with refrigerator, microwave and fine china.” The so-called kitchenette was in fact a cramped cubby with a small refrigerator and microwave. There was no flatware and no china, fine or otherwise—only the usual paper and plastic cups. A small issue, of course—but one compounded by blatant (and easily avoidable) misrepresentation. Will we try the Lucerne again? We do not know. Fortunately there are a number of good alternatives on the Upper West Side.…
Had a great experience at the Lucerne Hotel. All staff was very friendly and helpful. The room was beautiful and beds very comfy. Nice hot shower with good water pressure, too. Will definitely stay here again!
Great hotel great location near to our daughter but the only thing I felt was the bedsheets and beds could do with updating - the room was fine the bathroom was clean and we enjoyed our stay and would come back again
I've tried out many facilities while visiting my daughter who just started at Columbia this year. The ones closer to Columbia were depressing with even smaller rooms than would be expected in NYC. The Lucerne was a lovely change and I will be making it my home base for future visits. It has the basics -- comfortable mattresses and pillows, plenty of hot water for the shower with good water pressure. Many good restaurants and take-out places compared to higher up on UWS/Manhattan Valley. Friendly, helpful staff and a nice little lobby with a doorman that makes you feel like you're in a safe hotel. Can't say that for the other places I stayed closer to Columbia. Even the hostel on 103rd and Amsterdam is more appealing than the other hotels, but the Lucerne beats the hostel and isn't that much more expensive (if you want your own bathroom.)…
overall the hotel and staff met my expectations. Staff and service were friendly and appropriate. Location of Nice Martin Restaurant in the building is very convenient particularly in rainy weather Good location on the upper west side
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