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Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area

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133 Greenwich Street, New York City, NY 10006
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Free cancellation until 12/06/22
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Traveller (381)
Room & Suite (265)
Dining (9)
Payments made by partners impact the order of prices displayed. Room types may vary.
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 12/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area
Updated 12/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#202 of 539 in New York City
Location
Cleanliness
Service
Value
The NEW Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area is a Lower Manhattan hotel offering modern décor just steps away from the National September 11 Memorial & Museum and One World Observatory. Our NYC hotel is conveniently located near New York City’s bustling financial district including Wall Street and the New York Stock Exchange (NYSE). Guest rooms feature Smart TV's, modern furnishings and luxurious bedding for comfortable stays in our New York City hotel offering astonishing views of the city. Please note parking is available for $65 overnight valet parking and $75 for oversize and SUVs and no daily in and out privileges.
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Property amenities
Valet parking
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Business Centre with Internet Access
Meeting rooms
24-hour security
Paid private parking nearby
Coffee shop
Restaurant
Breakfast available
Snack bar
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Spanish
858Reviews62Q+A100Room tips
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traveltheworld34 wrote a review Apr 2022
Berlin, Germany81 contributions84 helpful votes
You won't expect this from a "Courtyard by Marriot" and I had to double check that we are indeed in the same hotel but what is happening here is systematic fraud. So why those strong words? People book the double bed rooms at what they think is a very reasonable price in downtown Manhattan. But when they arrive here, they find two apparently stressed lady's too busy to greet guests properly and in peak times a long queue of people wanting to check in. A highly invisible manager is of exactly zero help. So after setting up a search for your reservation in the system they will tell you that the customers agency by mistake sold way too many two bed rooms and that they, sorry sorry sorry, can only offer you a one bed room at the same price without any compensation. People, after queueing for at least 30 mins. and a transatlantic flight are now facing to either find a new room or taking the bitter bite into the apple. The generous offer of finding you a different hotel room will lead to you waiting in a very fortunately photographed "lobby". If you think that this is only the view of a frustrated customer who's booking got lost go for the Google reviews and you'll see that this is miraculously happening again and again - who would have guessed that 😱
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Date of stay: April 2022Trip type: Travelled
2 Helpful votes
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April L wrote a review Apr 2022
1 contribution1 helpful vote
Trip advisor and other sites need to update. Best I've pieced together by my research is this location was closed by Marriott in summer 2020 and another hotel took the location over, but never updated the third party sites, taking advantage of the Marriott name and naming their hotel "NY Hotel Downtown Manhattan" taking advantage of SEO and ambiguity. It opened in early 2022 and has gone downhill in reliability within three months. Reports of unfulfilled reservations and run-around. I called 4 times after making a reservation and was placed on immediate, indefinite hold. Canceled and looking for another place. This is a recommended BUYER BEWARE.
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Date of stay: April 2022
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1 Helpful vote
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Jermaine M wrote a review May 2021
2 contributions5 helpful votes
Do NOT book this hotel (it is not open due to COVID) and for that matter do not book the NEW YORK MARRIOTT DOWNTOWN at 85 West Street. Let me begin by saying that I travel often and am not the type of traveler who typically wastes time leaving reviews on the service I receive, no matter how horrible...The customer service in this case was, however, unconscionably poor and egregious. This is a warning to my fellow travelers of this hotel and of the New York Marriott Downtown. Long story short, I travelled internationally for my birthday. Made reservations to stay at the Courtyard by Marriott New York through Booking.com. Apparently the Courtyard by Marriott had been closed down since the beginning of COVID, and so the fact that I was able to make reservations in the first place is mind boggling. I only learned that my reservation had been cancelled when I showed up to the Courtyard after traveling for 10 hours (might I add in the pouring rain) and found the outside of the hotel shuttered up. A gentleman outside told me the hotel had been shut down, and pointed me in the direction of the New York Marriott Downtown instead. What ensued was passive aggressive and poor communication by the front desk staff at the New York Marriott Downtown, hours spent on the phone with Booking.com attempting to resolve the issue, and a bill three times what I had planned to pay. Take my word for it, from one frequent traveler to the next, avoid the Courtyard by Marriott and the New York Downtown Marriott. These hotels have no ethic and will leave you out in the rain. Even during a difficult time as COVID, the customer service standards of these hotels should be higher.
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Date of stay: May 2021Trip type: Travelled
3 Helpful votes
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Melanie M wrote a review May 2021
1 contribution1 helpful vote
I booked 3 rooms at this hotel starting June 3 and I was just notified they canceled my reservation and would be staying closing due to Covid (now?!). They did not offer any transfer to another hotel. I have eight people staying in New York for two weeks and it’s going to be hard to find rooms at a good rate on such short notice.
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Date of stay: May 2021Trip type: Travelled
1 Helpful vote
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Alnoor S wrote a review Sep 2020
1 contribution4 helpful votes
When we first arrived around 8:30 PM, we were told that we had to wait for 15 minutes s nobody was there to check us in as they has gone for dinner. Once checkin began, we were told that reservation was only for 1 night even though we had a confirmation for 4 nights. Next we were told that we could not get any room cards as their system was not working and to come next day for the room cards. Never ending mishaps!
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Review collected in partnership with this hotel
Date of stay: September 2020
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Trip type: Travelled
4 Helpful votes
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Karen L wrote a review Sep 2020
Oceanside, New York19 contributions41 helpful votes
I needed to be downtown early for my work as a volunteer at the 9/11 Memorial and Museum for the anniversary commemoration ceremony. The Courtyard is only one block away from the Memorial site, so it provided me the perfect place to meet my needs. I was able to get both an early check in as well as a late checkout, which was perfect for my arrival and departure schedule. The staff were all very accommodating and friendly. The room was clean and comfortable. I couldn’t have asked for more.
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Review collected in partnership with this hotel
Date of stay: September 2020
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Trip type: Travelled
2 Helpful votes
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amanda r wrote a review Sep 2020
New York City, New York1 contribution2 helpful votes
Amazing view literally IN LOVE. Facing the freedom tower... hotel super clean, rooms on point! We loved it! The 6th floor terrace amazing for lunch with a view! We will definitely be back! Customer service was great as well! And the linen closet on every floor a +
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Review collected in partnership with this hotel
Date of stay: September 2020
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2 Helpful votes
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JoKa1 wrote a review Sep 2020
Bruges, Belgium107 contributions88 helpful votes
Booked a night in April. Received a message from booking.com that I would receive full refund because of COVID-19 despite the fact that I originally had booked a 'no cancellation' option. I send several e-mails to the hotel but did not receive any answer and no refund at all. At least, a guest should receive an answer if you ask a question...
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Date of stay: April 2020
Service
Trip type: Travelled
2 Helpful votes
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MrAquary wrote a review Jun 2020
London, United Kingdom96 contributions83 helpful votes
- The bed was comfortable. The AC was working well (but we were not able to change the temperature). Still one of the best locations in lower Manhattan, however I recommend you to search for other hotels on the square with better management (even if the W is also the same chain). - checkin experience: actually the lady was not nice at all - room occupation: I booked and payed extra money for a king corner room with a view. What i received was a room with a view on the river and the construction site. Asked to change: I got the same room on a higher floor... - the room: just have a look at my photos. It describes all. The fridge with a microwave oven in the middle of the room (wtf?). It didnt even have a wardrobe so we were clothing from our suitcase for 5 days!!! The interior felt like a weak 3 star aparthotel.
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Date of stay: July 2019
3 Helpful votes
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Lin Kai wrote a review Mar 2020
Singapore, Singapore35 contributions58 helpful votes
Location is great as is the same for other hotels in the area with great access to most boroughs in NYC. If you are looking for views, then this hotel is sorely lacking. Service staff was great, and was welcomed as a Platinum member.
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Date of stay: January 2020
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2 Helpful votes
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Response from HotelMgmt1, General Manager at Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area
Responded 20 Mar 2020
Thank you for your positive review of Courtyard New York Manhattan World Trade Center, linkai. We are glad you had a convenient stay and found our team friendly. We hope to have another opportunity to welcome you back, at which time we would be happy to assist you in locating a room with a view to better suit your needs.
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PRICE RANGE
US$215 - US$263 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityDowntown Manhattan (Downtown) / Financial District
NUMBER OF ROOMS
326
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Frequently Asked Questions about Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area
Which popular attractions are close to Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area?
Nearby attractions include The National 9/11 Memorial & Museum (0.2 km), One World Observatory (0.4 km), and World Trade Center's Liberty Park (0.4 km).
What are some of the property amenities at Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area?
Yes, a parking garage, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area?
Conveniently located restaurants include Pisillo Italian Panini, Kuu Ramen, and Manhatta.
Are there opportunities to exercise at Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area?
Yes, guests have access to a fitness centre during their stay.
Is Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area located near the city centre?
Yes, it is 0.7 km away from the centre of New York City.
Are any cleaning services offered at Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area?
Yes, dry cleaning and laundry service are offered to guests.
Does Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Courtyard by Marriott New York Downtown Manhattan/World Trade Center Area?
The staff speaks multiple languages, including English and Spanish.