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Waldorf Astoria New York

11,558 reviews
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Traveller (4298)
Room & Suite (1511)
Dining (159)
Overview
  • Excellent42%
  • Very good27%
  • Average17%
  • Poor9%
  • Terrible5%
Travellers talk about
“bull and bear”(456 reviews)
“peacock alley”(368 reviews)
“iconic hotel”(334 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.5 Star Hotel
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Reviews (11,558)Write a Review
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3,971
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539
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All reviewsbull and bearpeacock alleyiconic hotelpark avenuenew yorkroom serviceart decomain lobbybeautiful lobbyan upgradechrysler buildingone bedroom suitecorner roomgrand central stationrockefeller centertimes squareoscars
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3,901 - 3,905 of 9,899 reviews
Reviewed 20 January 2015

Just returned from a weekend in New York. Check in was uneventful and we made it up to our room with some help with our baggage. Room was clean, but a little tired. Ceiling paint was cracking; some of the wallpaper was peeling; the closet...More

3  Thank cajuncountry00
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 21 January 2015

Dear cajuncountry00, Thank you for choosing the Waldorf Astoria as your host for your recent visit to New York City. While it is great to read that you were impressed with our convenient location, it is clear from your review that we did not perform...More

Reviewed 20 January 2015

Everything was good, I had e mail before our arrival to "request" a high floor room in a corner and a full bathroom, and this is precisely what we were given..... 22 R2. All staff were fully committed to their duties even down to the...More

2  Thank carolinegreaves
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 21 January 2015

Dear Ginger669, Thank you for staying with us and for taking the time to craft your thoughtful review! It is lovely to read that your needs were met and exceeded at all areas of your guest experience, from pre-arrival to check-out. I highly appreciate your...More

Reviewed 19 January 2015

I stayed at Waldorf Astoria because the conference I attended took place there. It is a beautiful, classic and historical hotel. However, it was huge and crowded -especially in the lobby area- so it was kind of hard to find a quite and relaxing spot...More

2  Thank Yeshiko
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 20 January 2015

Dear Yeshiko, Thank you for choosing the Waldorf Astoria as your host for your recent visit to NYC for a conference you attended here. It is lovely to read that you enjoyed your stay here because of our signature Waldorf bedding & grand lobby, though...More

Reviewed 19 January 2015

If you are after the Waldorf pledge of "providing their guests the exceptional environment and the personalised attention of true Waldorf service that creates a singular experience" - you will sure be served! I am a diamond HHonors member and I spend 90 nights a...More

4  Thank Loubna999
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 22 January 2015

Dear Loubna999, I am sincerely sorry to read your review. The details you submitted here on TripAdvisor make clear that we had the opportunity to rectify this inconvenience over the course of your stay, and I apologize that we did not. While we pride ourselves...More

Reviewed 19 January 2015 via mobile

We checked in Sat morning. I am a diamond and room was not ready. OK I get that holiday weekend. The room was old.It was clean and quiet. The service was terrible in Oscars. Don't bother.Also it seemed everyone had their hand out. I am...More

2  Thank Lisa J
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 20 January 2015

Dear Lisa, Thank you for your feedback. While it seems that we performed at a high level because of our convenient location and the service you received upon your arrival, we must strive to hit this mark in all areas of our guests' experiences here....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Laundry Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$319 - US$1,799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in New York City
#106 Family Hotel in New York City
#174 Luxury Hotel in New York City
#191 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$319 - US$1,799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in New York City
#106 Family Hotel in New York City
#174 Luxury Hotel in New York City
#191 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4298)
Room & Suite (1511)
Dining (159)
Pool & Beach (4)
Amenities (28)
Business Centre & Event Rooms (22)
Family and Play Areas (12)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Laura T
13 September 2017|
AnswerShow all 5 answers
Response from Jim A | Reviewed this property |
I stayed there for a "last hurrah" Feb. 24-27, 2017. I believe it closed just a few days thereafter. Most of the buildings is being converted to condos. The exact plans were not public at the time. I was led to believe... More
1
Vote
catherine642013
15 April 2017|
AnswerShow all 6 answers
Response from kim m | Reviewed this property |
it has closed for refurbishment
0
Votes
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12345650
Room Tips
"Currently closed for renovation."
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"Higher floors and a suite of course! :)"
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"unpredictable - a lottery"
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"Ask to see your room before you pay."
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