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Waldorf Astoria New York

11,558 reviews
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Traveller (4298)
Room & Suite (1511)
Dining (159)
Overview
  • Excellent42%
  • Very good27%
  • Average17%
  • Poor9%
  • Terrible5%
Travellers talk about
“bull and bear”(456 reviews)
“peacock alley”(368 reviews)
“iconic hotel”(334 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.5 Star Hotel
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Reviews (11,558)Write a Review
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3,971
2,617
1,796
976
539
Show reviews that mention
All reviewsbull and bearpeacock alleyiconic hotelpark avenuenew yorkroom serviceart decomain lobbybeautiful lobbyan upgradechrysler buildingone bedroom suitecorner roomgrand central stationrockefeller centertimes squareoscars
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3,741 - 3,745 of 9,899 reviews
Reviewed 7 March 2015

We stayed at the Waldorf in late February 2015, and I have to say I was disappointed. Upon entering you feel the old school luxury and interesting history of the hotel. The lobby is constantly crowded. Several times I wanted to sit in the lobby...More

Thank Mamahonda
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 9 March 2015

Dear Mamahonda, Thank you for your review. As I think you captured, our standard guest room accommodations are nice and clean, but some of our rooms in this category are not necessarily on-par with our luxury and presidential-style suites. Also, your mention of the A/C...More

Reviewed 7 March 2015 via mobile

Had always wanted to stay here and apart from a handful of staff, i.e Lovely lady named Terri on reception, a really helpful lady on the HH desk and a great guy on the concierge, service was shocking. Started with 2 emails before our stay...More

Thank Debdancer1
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 9 March 2015

Dear Debdancer1, I am very sorry we disappointed. The check-in experience clearly failed and it is difficult to recover from a bad start. We have a variety of methods by which we track and answer emails that come through to our team prior to a...More

Reviewed 7 March 2015

We arrived at this beautiful iconic New York hotel on Sunday 22nd February 2015 and was warmly greeted by staff who took our suitcases straight off us. we then walked into the breathtaking hotel lobby where the Sunday brunch was in full flow which was...More

1  Thank CCB1967
Response from David O, Rooms Division Manager at Waldorf Astoria New YorkResponded 19 March 2015

Dear CCB1967, We are honored to read that you chose our hotel as your host for your special Silver Anniversary celebration! We have a long history of being the backdrop for events of significance and it was a treat to see that you'll always have...More

Reviewed 7 March 2015

On our recent stay in the Waldorf Astoria, New York my husband and I had an absolutely super experience during our stay. The location is superb but the hotel itself cannot be rated high enough! From the Staff to dining, accomodation and ambience to cleanliness,...More

Review collected in partnership with Waldorf Astoria
Thank Caroline C
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 9 March 2015

Dear Caroline, What a wonderful review. All of the Waldorf Astoria New York team are happy to read that we exceeded your expectations with the hotel and the service received. Our convenient location close to Central Park, Times Square, Grand Central Station & 5th Avenue...More

Reviewed 6 March 2015 via mobile

When you first walk in, it is amazing. The lobby is insane and so pretty. The rooms are a little disappointing for the amount paid but the bed could not be more comfortable. The shower wasn't much and the room is generally a little dated....More

2  Thank ncworrall89
Response from Bridget M, Assistant Director of Front Office Operations at Waldorf Astoria New YorkResponded 9 March 2015

Dear ncworrall89, Thank you for taking the time to write about our comfortable signature bedding and unforgettable lobbies. Our main lobby has a famed history of being a great meeting place, second to only the clock at Grand Central Station and the Empire State Building....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Laundry Service
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Details
Price range
US$319 - US$1,799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in New York City
#106 Family Hotel in New York City
#174 Luxury Hotel in New York City
#191 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$319 - US$1,799 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#34 Spa Hotel in New York City
#106 Family Hotel in New York City
#174 Luxury Hotel in New York City
#191 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4298)
Room & Suite (1511)
Dining (159)
Pool & Beach (4)
Amenities (28)
Business Centre & Event Rooms (22)
Family and Play Areas (12)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Laura T
13 September 2017|
AnswerShow all 5 answers
Response from Jim A | Reviewed this property |
I stayed there for a "last hurrah" Feb. 24-27, 2017. I believe it closed just a few days thereafter. Most of the buildings is being converted to condos. The exact plans were not public at the time. I was led to believe... More
1
Vote
catherine642013
15 April 2017|
AnswerShow all 6 answers
Response from kim m | Reviewed this property |
it has closed for refurbishment
0
Votes
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12345650
Room Tips
"Currently closed for renovation."
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"Higher floors and a suite of course! :)"
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"unpredictable - a lottery"
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"Ask to see your room before you pay."
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