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The Westin New York Grand Central

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3,050 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,442: English reviews
Reviewed 5 October 2016

Lovely hotel, location is great, close enough to walk to Times Square and other main attractions but out of the way of the main crowds. With quick access to the subway network. Very clean with good facilities, and staff were very friendly. Room was larger than expected as we were upgraded to king. Overall, would recommend and visit again.

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Helpful?
Thank Sophie A
Dublin, Ireland
Reviewed 5 October 2016

Stayed here for 5 nights ,room was nice with great beds and pillows so comfy .....but very noisy at night due to traffic from street ,suggest they get better Windows to block out noise ..we were right next to ice making machine which was noisy also at all hours in the morning ..disappointed with our view considering we paid a...

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Thank Lindaloo61
Edinburgh, Scotland, United Kingdom
Reviewed 2 October 2016

lovely hotel. we werent sure what to expect as its hard to pick a hotel in new york but we were not disappointed. firstly let me say its very central, under 5 minutes to grand central station which houses the subway also. behind the hotel you can get a bus to the newark airport. 10 minutes walk to times square...

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4Thank Laura C
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Laura C, Thank you for taking the time to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am delighted to hear that our hotel’s location worked perfect for your needs during your stay here. As we strive to excel in the areas of customer service, it great to hear such...

Montreal
Reviewed 2 October 2016 via mobile

I'm what you can call a NYC groupie. Try to go as often as I can. It was obvious to everyone around me that I'd go to celebrate my 40th Flew in the city around 12pm and was at the hotel by 1:30. They couldn't give me a room right away but called within 30min. Since I'm a SPG Platinum...

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Helpful?
Thank Hourray
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Hourray, Thank you for taking the time out to review our hotel. I am delighted to hear that you enjoyed your stay with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our staff. Although, I am...

Reviewed 2 October 2016 via mobile

Slept here a couple of days and enjoyed it very much. Nice and helpful staff, clean and modern room, quiet at night, and the hotel lies very central to times square and grand central station. We'll definitly go back here when we're heading back to NY.

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Helpful?
Thank Carina Femoen E
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Carina Femoen E, Thank you for taking the time to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am delighted to hear that our hotel’s location worked perfect for your needs during your stay here. As we strive to excel in the areas of customer service, it great to hear...

Prescott, Arizona
Reviewed 1 October 2016 via mobile

Second stay in 5 months. The Westin is located in a great area...which is centrally located to easily move around the city. The Westin has the normal expected room comforts, and decent bar to have a few cocktails and bite to eat. Great for business travelers, and leisure travelers looking for a central base to see the city.

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1Thank Larioja1994
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Larioja1994, Thank you for taking the time out to review our hotel. I am delighted to hear that you enjoyed your stay with us and were able to enjoy our hotel's convenient location. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback...

South Wales
Reviewed 30 September 2016

A hotel that puts you in the heart of New York on 42nd street right by the Chrysler building and Grand central station. Great staff, comfortable rooms and great views to the Hudson and 42nd street. Couldn't fault it.

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Thank realistictraveller
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello realistictraveller, Thank you for taking the time out to review our hotel. I am delighted to hear that you enjoyed you stay with us and were to have a view of the beautiful Chrysler building from your room. Thank again for your feedback and I look forward to hearing from you.

Glasgow, United Kingdom
Reviewed 30 September 2016

We stayed here as part of a multi leg trip and this was our final stop before heading home - it was saving the best for last! I had asked in advance if we could possible have a room with a view - the room had views of the Empire State Building, so was quite impressed. The room was a...

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1Thank BobbyHeenanFan
Bhumika B, Executive Associate at The Westin New York Grand Central, responded to this review

Hello BobbyHeenanFan, I am delighted to hear that you enjoyed your stay with us. I am delighted to stay with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Although, I am sorry to hear about your unpleasant interaction with a hotel associate. Please feel free to...

New York City, New York
Reviewed 29 September 2016 via mobile

I was here for business and after a long day of working all you want is to take a warm shower and sleep in peace. When I checked in I specifically asked deidre (check in person) to give me a quiet room away from the elevator. When I went to the room it seemed fine. However throughout the night I...

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1Thank MarytheWorldExplorer
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello MarytheWorldExplorer, I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing from you.

West Hartford, Connecticut
Reviewed 27 September 2016 via mobile

The rooms were very clean and the beds very comfortable. The room was well stocked with towels (more than enough) and the room size was good considering our location. We had an easy walk from Grand Central. We ordered room service twice and it was meticulously delivered - fast and accurate. My only complaint is that we could still hear...

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Thank roomserviceplease17

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €213 - €536 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#152 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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