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The Westin New York Grand Central

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2,903 Reviews from our TripAdvisor Community

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Showing 2,302: English reviews
Cardiff Wales
Reviewed 24 October 2016

We stayed for 3 nights on a weekend break. Room was good with amazing views of the Chrysler Building which is very close; the location is perfect as it is just a short walk to Grand Central Station. Rooms are clean but housekeeping staff forgot to leave us fresh cups/coffee and we had to ask twice for this to be...

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Helpful?
Thank Thewhitehouse
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Thewhitehouse, Thank you for taking the time out to review our hotel. I am delighted to hear that you enjoyed your stay with us. I am sorry to hear that the housekeeping staff forgot to leave you fresh cups/coffee and I do apologize for the parking charge. I would be delighted to look further into it; please feel free...

Reviewed 23 October 2016 via mobile

This is a great hotel between Grand Central and the UN. An easy walk to the subway, while keeping the Chrysler Building in sight as your landmark at all times. Nice dining choices nearby, the Sandwicherie next door is good for breakfast, lunch or a snack. Or, try the food court and Grand Central. Take the S line from Grand...

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2Thank Christopher R
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Christopher R, Thank you for taking the time out to review out hotel. I am pleased to hear that our hotel’s location worked perfect for your needs during this visit. I am also pleased to hear that you were able to enjoy all the amenities here at the hotel. Thank you again for your feedback. We look forward to...

Edinburgh, United Kingdom
Reviewed 22 October 2016

I stayed there for 5 night and had a great time. The room was clean, welcoming and spacious, with a high comfortable bed and pillows. They have a large flat screen TV in the room so you will be up to date with all events, news and great for movies. Shower was powerful, good water flow, and also equipped with...

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Helpful?
1Thank lisamay73
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello lisamay73, Thank you for taking the time out to review our hotel. As we strive to achieve excellence in customer service, it is wonderful to receive such encouraging comments from our valued guests, and I will be sure to share your comments with our staff. I am also delighted to hear that our hotels location worked perfect during you...

Long Beach, California
Reviewed 21 October 2016

This hotel is in a great location that is really quiet after dark and yet close to everything. Just 2 blocks from the subway, Grand Central and a 10 minute walk from Times Square. Many restaurants and bars within a few blocks. The rooms are really big (especially for Manhattan) and our room had a great view of the Chrysler...

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Helpful?
1Thank Sam S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Sam S, Thank you for taking time to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage and that our associates were able to offer you late check out for your late travels. As we strive to excel in...

Reviewed 20 October 2016

Amazing room upgrade with beautiful views of chrysler building. Staff not very happy when you walk in but when we needed help very couteous. Clean hotel and nice bar ( the LCL) . Great location near Grand central, cafe next door good for breakfast and dinner. Pershing square cafe also local. Loved the italian restaurant opposite too for dinner! would...

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2Thank Hazeandwayne
San Clemente
Reviewed 18 October 2016

We've stayed at a few different hotels in the same part of Manhattan and the Westin New York Grand Central is by far the best. Rooms are clean, well decorated, quiet and comfortable. Housekeeping does a very good job and is very responsive to guest requests. We had the same housekeeper every day during our ten-day stay and she was...

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Thank gdbill
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello gdbill, I am so pleased to hear that you had a wonderful experience with your stay at our property. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially thankful for the special for our associates, Lucia, Denis, Hector and Fausto; I will be sure to forward you...

Canberra, Australia
Reviewed 17 October 2016

This hotel is lovely if you like smart hotels. The beds were very comfortable and the decor was modern and funky. The room was very clean. The location is convenient to Union Station and fifth avenue etc. there are some good places to eat nearby, and plenty of options for take out. Basically it was fairly expensive but met most...

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Helpful?
Thank Rosie S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Rosie S, Thank you for taking the time to review our hotel. I am delighted to hear that you enjoyed your stay with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our staff. Thank again for...

Reviewed 17 October 2016

Check in went smoothly when the front desk was able to streamline the process. I was able to access my room as they worked behind the scenes to be sure I had a great experience. Hats off to Joan, the night manager, who worked diligently to resolve the issues.

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1Thank Pouncey17
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Pouncey17, Thank you for taking the time out to review our property. I am delighted to hear that we are able to provide you with consistent service. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our associates....

North Yorkshire, United Kingdom
Reviewed 16 October 2016

We stayed at the Westin New York Grand Central for 5 nights in October and enjoyed our stay. It was our first time in New York City, and the location was perfect. Located on 42 St between 2nd and 3rd Avenue, it was a five minute walk to Grand Central and 15 minutes walk to Times Square. If you don't...

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5Thank Daniel M
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Daniel M, Thank you for taking the time out to review our hotel. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially want to thank you for the special mention to our associate Bernardo; I will be sure to forward your great comments to our management staff...

Reviewed 16 October 2016 via mobile

It's a nice place to stay and a good location but I could not get over the absolutely appalling customer service. We felt like we were treated like second class citizens, I guess because we were tourists? They seem to like the suit and tie types, who make their hotel look more luxurious I guess.

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2Thank atomicnachos
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello atomicnachos, I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing from you.

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €166 - €557 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#154 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go with the higher floors, definitely worth it.”
 of 5 bubbles Traveler31782, 20 Jan 2017 | Read review
“When We checked in the lady on the desk allocated us a room with a view. We were able to look up 42nd street and had a fabulous view of the Chrysler Building. Should We come back to New York this is the Hotel We'd try to stay in.”
 of 5 bubbles 129nigels, 19 Jan 2017 | Read review
“High Floor to avoid having to wait for multiple elevators down that are already packed”
 of 5 bubbles lsfcmh, 19 Jan 2017 | Read review
“If you can get a corner king. They are awesome ”
 of 5 bubbles matthewa_13, 18 Jan 2017 | Read review
“Head up 2nd Avenue for a "real people" (if still expensive) neighborhood, with interesting restaurants.”
 of 5 bubbles DanteA, 17 Jan 2017 | Read review
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