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The Westin New York Grand Central

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2,733 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,152: English reviews
Silloth, United Kingdom
Reviewed 19 June 2016

Omg the pillows n beds are so comfy wanted to bring them home lovely and clean great location and walking distance for everything you need,,,gym was great too defo a must hotel for nyc.lovely n peaceful during the nite will defo be telling my friends about this little gem staff were lovely too

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Helpful?
Thank amandaloo2016
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello amandaloo2016, I am delighted to hear that you enjoyed your stay at our property and you were able to enjoy our Westin Workout. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback and we look forward to welcoming you soon for another...

London, United Kingdom
Reviewed 19 June 2016 via mobile

Booked this hotel by travel agent for wedding anniversary. Hotel in good location, friendly check in, room good size and clean, nice view from the 39 th floor. Negatives: Opposite our room was staff room, staff talking loud from very early morning, banging and moving something. After all day out back to the room, room was dirty, bathroom dirty, bath...

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Helpful?
Thank Tony S
Reviewed 18 June 2016 via mobile

Stayed two nights. Didn't actually eat at the hotel but had a couple of drinks at the bar. The bar is great and very lively with an excellent bartender (young Brazilian guy). All other staff were very nice as well. Rooms are what you would expect for a westin. Recommended.

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Helpful?
2Thank Ian K
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Ian K, Thank you for taking the time out to review our hotel. I am delighted to hear that you enjoyed your stay with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will certainly forward your positive comments to our restaurants manager. Thank again...

Reviewed 16 June 2016

Booked a room online, got a good deal. Tried to extend my stay for a night and was quoted a rate at twice the rate I'd gotten. Was told that they hotel was full. That doesn't really explain how they could accommodate me for another night at a higher rate though. No matter, I moved hotels my last night and...

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Helpful?
Thank Joseph M
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Joseph M, Thank you for taking the time to review our hotel. I am glad to hear that you enjoyed your stay with us and also the spacious rooms. All our toiletries are typically delivered to the guest rooms when requested, we certainly do apologize for any inconvenience that this may have caused. Thank again for your feedback and...

london
Reviewed 16 June 2016 via mobile

In a city loaded with SPG hotels and almost every other major hotel brand it's quite hard to make a choice especially if like me you don't know New York that well. Fortunately I was very impressed with westin grand central - location is ideal for exploring the city , service was "tip-top" with room service concierge very attentive and...

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Helpful?
Thank calum a
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello calum a, Thank you for taking the time for to review our property. I am delighted to hear that you had a wonderful time at our property. I am glad that our location was convenient for all your travel needs. As we strive to excel in the areas of customer service, it great to hear such comments from our...

Toronto, Canada
Reviewed 15 June 2016

Nice Hotel centrally located in Manhattan. The rooms are clean and a good size. What impressed me most about this hotel was the service of the Westin Experience staff Hailey Moreno & Mariah Hirujo. They were genuinely concerned about my experience at their hotel. Next time I will take their recommendation and ask for a higher floor as there is...

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Helpful?
Thank FionnaW905
Scotland
Reviewed 15 June 2016 via mobile

Amazing hotel in superb location. Stayed for 1 week with my wife to celebrate 25th wedding anniversary. Arranged in advance by e.mail for flowers in room. They didn't disappoint. Not only did they arrange for the flowers, they upgraded us from a traditional room to a premium corner view room on 39th floor (Chrysler Building) and bottle of champagne on...

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Helpful?
1Thank DEEScotland
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello DEEScotland, Thank you for taking the time out to review our hotel. I am delighted to hear that you enjoyed your stay with us. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback and we look forward to welcoming you soon for...

Ottawa, Canada
Reviewed 15 June 2016

We were lucky enough to have a corner room on the 24th floor with a view of The Empire State building and the skyline. The room was much bigger than I expected and was stocked with all the amenities you could need. The concierge staff were amazingly helpful. The heavenly bed.....

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Helpful?
1Thank glasgowgirl0406065
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello glasgowgirl406065, Thank you for taking the time to review our property. I am delighted to hear that you able to enjoy one our premium corner king rooms. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially want to thank you for the special mention to our concierge...

Manchester, United Kingdom
Reviewed 15 June 2016

Great location right next to Chrysler Building and Grand Central. Staff were friendly and efficient. Rooms were modern with very comfy beds and daily cleaning of a good standard. Our room was at the front of the hotel and had a good view of Chrysler Building not sure about other aspects. We used it as a base for sight seeing...

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Helpful?
1Thank Nic B
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Nic B, I am delighted to hear that you had a wonderful time at our property and were able to enjoy our convenient location. I am glad to hear that you also had a view of the amazing Chrysler building. As we strive to excel in the areas of customer service, it great to hear such comments from our...

Harrisburg, Pennsylvania
Reviewed 14 June 2016

We were given a decent rate, by New York standards, for our charity event, and I really appreciate that. Check in and out were average. Room was nice, clean and had comfortable beds. There was a refrigerator, but we could not use it, because it was full of overpriced drinks provided by the hotel. We had an empty can of...

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Helpful?
Thank CSCfromPA

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €176 - €637 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#156 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor facing north gives you great views. Not sure about the other sides.”
 of 5 bubbles lviewguy, 6 Dec 2016 | Read review
“high floor - away from elevator”
 of 5 bubbles eshepard, 6 Dec 2016 | Read review
“Some rooms have no actual view of New York. Our upgrade was possibly an error of judgement. ”
 of 5 bubbles Makemdad, 1 Dec 2016 | Read review
“Any room unless you plan on spending a lot of time in the hotel”
 of 5 bubbles griggstraveller1, 29 Nov 2016 | Read review
“Take ear plugs if you are a light sleeper!”
 of 5 bubbles 463suzyh, 29 Nov 2016 | Read review
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