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Staying in room 2123 after paying a 50 dollar a night "upgrade" fee. This was my second room. First room smelled like smoke. The second room has hair from the last person in the bathroom. So gross. They told me the rooms were just updated....More
Thank Emad F
Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded 26 July 2017
Hello Emad F,
Thank you for taking the time to review our property. I am sorry hear of issues you encountered with your room. I have forwarded your feedback to one of our Assistant Directors of Front Office, who will be delighted to reach out...More
Quite central hotel , 15 minute walk to Times Square. Very clean, modern and luxurious. Hotel was lovely. It is a sky scraper so if you don't like heights ask for a low floor. The lift is very quick. No breakfast here.More
4 Thank Nicky S
Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded 4 August 2017
Hello Nicky S,
Thank you for taking the time to review our property. I am delighted to hear that you enjoyed your stay with us and that our hotel's location worked to your advantage during your recent stay.
Thank again for your feedback and we...More
Myself, My husband, our adult daughter & her friend stayed here for 2 nights in June. To be honest, we weren't in the room very much as there is so much to see and do in NY. The room was on the small side, but...More
Wonderful location , Helpful and Friendly staff , rooms were good , Bathroom lighting was literally greeeaaat.! , the price per night was reasonable as a 4-stars-hotel located in Manhatten
I like the hotel and i would book there if I came to NYC again
I stayed one night for a business trip as my meeting was on the same block.
The traditional king room was clean and of decent size for NYC and had a small sitting area with a couch and chair and a desk. Well lit mirror...More
Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded 21 July 2017
Thank you for taking the time out to review our property. I am sorry to hear of the issues you encountered during your stay with us. Despite it issues mentioned, I am delighted to hear that our associates were able to provide you...More
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the
affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Hello! I booked the room using Hotwire I really don't have anyone specific to contact. I suppose you can call the hotel direct to see if they can give you a good rate. Hotwire offers rooms based on availability. Each time... More
Hello! I booked the room using Hotwire I really don't have anyone specific to contact. I suppose you can call the hotel direct to see if they can give you a good rate. Hotwire offers rooms based on availability. Each time it's different and you don't know what hotel you'll get until you pay. I requested a four star hotel and the Westin was offered. I've used that site many times and have always been satisfied.