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The Westin New York Grand Central

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3,154 Reviews from our TripAdvisor Community

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Showing 2,532: English reviews
New Boston, Michigan
Reviewed 18 January 2017

Nice hotel, helpful staff and great location. Just a few minutes walk from Grand Central and Bryant Park, a few more up to Times Square. The only downside, I wish there were a pool but I couldn't find many hotels downtown with a pool.

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Thank Lisa S
Seattle, Washington
Reviewed 18 January 2017

My first time at this hotel. Great customer experience. Will definitely come back again and perhaps will be my hotel of choice in NYC. Front desk staff was welcoming. My room was clean, the bed and linen felt fresh, and room was a good size. Workout room was excellent for a hotel gym. Was hoping for a breakfast buffet like...

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Thank PatrickAvanade
Eastern Pennsylvania
Reviewed 17 January 2017

Convenient to Grand Central, this modern hotel offers typical Westin comforts. Our suite was well equipped and comfortable, and while on this and previous visits we've never been attracted to the on-site dining, the area abounds in both "special" and neighborhood options.

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Thank DanteA
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello DanteA, I am delighted to hear that you had a wonderful stay with us and were able to take advantage of our property's location as well. Thank you again for your feedback and we look forward to welcoming you soon for another refreshing stay.

Colwyn Bay, United Kingdom
Reviewed 17 January 2017

Please give free wifi to everyone. I got it with SPG, but if people got it in their rooms, no one would be downstairs trying to get it... looks a bit weird people on their laptops in the lobby. Shame they have to work downstairs. Beds are so comfy!! The reception staff are super friendly and helpful. Best visit yet....

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Thank emwhitlcok
Tiptree, United Kingdom
Reviewed 17 January 2017

We had a fabulous stay, big comfy beds, clean spacious rooms, friendly staff, bar and food were lovely. Fabulous location 5 minute walk from grand central station, 15 minute walk to time square and Broadway . Can hear some traffic noise but as we were so shattered from all the sight seeing it didn't matter.

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Thank emma_sheldon1
Drogheda, Ireland
Reviewed 16 January 2017

Stayed in New York for New Years in the westin.. the food was good and staff were excellent..... we got a room with a fantastic view. The rooms were spacious and clean.. Would stay there again. Great location to go walking to see the sights.

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Thank Patrick M
The Hague, The Netherlands
Reviewed 16 January 2017

Three of us stayed here for a long weekend to watch a squash tournament in Grand Central. Hotel really well located for that and for getting around in general. Didn't really use any of the hotel facilities but they directed us to a couple of restaurants on our first night which were fine. Had a little issue with the internet...

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Thank MrsTiggywinkle66
Reviewed 16 January 2017

The location is probably the best part of this hotel. The room size was okay, the lights in the bathroom are very harsh. I did enjoy the shower head. On our second day after housekeeping came I found a towel that was dirty, it looked like buggers were on smeared on it. The bed was eh, I have had better...

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Thank Dillon J
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Dillon J, Thank you for taking your time to review our property. I am delighted to hear that our properties location was enjoyed during your stay with us. However, I am sorry to hear that there was issues with other aspects of your stay. I would be delighted to look further into detail in your stay. Please feel free...

Toronto, Ontario
Reviewed 16 January 2017

Had a wonderful time as part of the sports Tournament of Champions ( Squash @ Grand Central Stn). The service was excellent, we ate mainly at the hotel and enjoyed several meals from room service which were nicely presented and convenient. Location is terrific for tourist attractions and walking tours. STaff were wonderful especially since we needed extra help due...

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Thank karen_patricia_khan
Reviewed 16 January 2017 via mobile

My family and I stayed here between Christmas and New Year. What an absolutely amazing hotel. So luxurious, clean, comfortable, helpful/friendly staff with a fantastic location. Just a short walk to grand central, the NYC library, Times Square and Macy's.. what more could you want. The rooms are immaculate with massive comfortable beds to rest up after all those miles...

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Thank Sarah H

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €203 - €495 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#151 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Exeter, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bed pillow had stains on it, bedding was very wrinkled, robe in bathroom had several areas on dirt on it. They never did remake the bed for us as promised.”
jackiesO4003GF, 27 Apr 2017 | Read review
“If noise is a concern, ask for a room not facing 42nd street”
270lylew, 26 Apr 2017 | Read review
“Probably best to have a room on a higher floor, as can be a little noisey.”
GillianP343, 25 Apr 2017 | Read review
“High floor for a great view”
ExpectingtheBest77, 25 Apr 2017 | Read review
“Higher floor for great view and less street noise”
jollytrav1967, 24 Apr 2017 | Read review
5 of 5