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The Westin New York Grand Central

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2,903 Reviews from our TripAdvisor Community

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Showing 2,302: English reviews
Dublin
Reviewed 13 November 2016

Stayed for a few days at this hotel and found the room was as expected in any major hotel; it was as decent size for a big city and was well equipped. Couldn't fault the facilities. The lack of a common area for meeting I was disappointed by, there is a bar/restaurant off the small reception area but if you...

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Helpful?
2Thank m-luck
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello m-luck Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

Reviewed 12 November 2016 via mobile

Our stay here was good, clean room/comfy beds/pleasant staff.. the only thing stopping me giving it a 5 rating is we felt pretty cold coming in late from being out all day, we played around with the air con which the maid appeared to have left on cold,as we turned it if, it was November after all.., but could not...

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2Thank Jack H
Washington, DC
Reviewed 12 November 2016 via mobile

Stay here often because it's close to my office. Clean, friendly service, attentive staff. Modern/upgraded. I like the running maps provided (they have a fitness center too; I just prefer to run outside). The only drawback is the uninspired bar which is often crowded.

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Helpful?
Thank LetsGoCapitals
Stockholm, Sverige
Reviewed 12 November 2016

We stayed here for two nights, and it was a comfortable stay. The people at the reception were very helpful and upgraded us to another room. The room we had was spacious and clean and the bed was comfortable. The subway is a few blocks away and the location was great for a shorter stay when you don't want to...

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Helpful?
Thank karolina_x
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Karolina_x, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Ramsbottom, United Kingdom
Reviewed 12 November 2016 via mobile

Just back from a fabulous stay in New York. We chose The Westin for our base due to its great location near to Grand Central Terminal and the Chrysler Building. Rooms are clean and well appointed, surprised that the beds were only doubles as used to at least king size when visiting the states. We had requested rooms with a...

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1Thank Hilary h
Milton Keynes, United Kingdom
Reviewed 11 November 2016

Myself and Girlfriend stayed for 4 nights the hotel and staff were excellent also a great location, we stayed on the 17th floor and could see the Chrysler Building from the window, the room was immaculate and cleaned every day. The greeting from Tony who took our bags to the room and gave us a few tips set our break...

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Helpful?
1Thank redmen23
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello redmen23, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Belfast, United Kingdom
Reviewed 10 November 2016

This hotel was in a perfect location for me, close to Grand Central Station and many other sights I wanted to visit. Good selection of eating places nearby. Staff were friendly. Rooms were cleaned regularly and comfortable beds. I was in NYC for the marathon, and the hotel left a complimentary goody-bag in the room which contained some Gatorade, a...

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Helpful?
Thank Louis F
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Louis F, I am delighted to hear that you had a wonderful stay with us and were able to enjoy all the amenities that our hotel has to offer. However, I am sorry to hear that window in your room did not close all the way. I would be delighted to look further into detail in your stay. Please...

Portsmouth, United Kingdom
Reviewed 10 November 2016

Our stay and The Westin Grand Central Station My family ( 4 of us) and I have just returned from a 3 night stay at The Westin Grand Central Station. We booked a deal through Virgin and paid extra for a room upgrade as 4 of us were staying in one room. The Virgin rep said that the deluxe room...

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Helpful?
1Thank 240FrankieH
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello 240FrankieH, Thank you for taking the time out to review our hotel. I am delighted to hear that our Front Desk Managers were able to find you a room that was better suitable for your stay and family needs and our location. As we strive to excel in the areas of customer service, it great to hear such comments...

County Dublin, Ireland
Reviewed 9 November 2016

Stayed one night pre cruise arrived before check in time no problem room was ready ,Central location ,Great views from room,the staff are friendly and helpful. inroom tea and coffee, bath robes,within walking of times square and rockefeller centre,wifi

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Helpful?
Thank Paul M
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Paul M, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with...

Pittsburgh, Pennsylvania
Reviewed 9 November 2016 via mobile

This hotel is a great value. The rooms were spacious, clean, and updated. The decor was very nice and the bedding was heavenly. Hotel service was excellent. Great location. It is quiet but you can walk to Times Square. Subway station close as well as lots of shopping. This place is a great value for the price. I was very...

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Thank Susan999999999
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Susan999999999, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €166 - €557 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#154 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go with the higher floors, definitely worth it.”
 of 5 bubbles Traveler31782, 20 Jan 2017 | Read review
“When We checked in the lady on the desk allocated us a room with a view. We were able to look up 42nd street and had a fabulous view of the Chrysler Building. Should We come back to New York this is the Hotel We'd try to stay in.”
 of 5 bubbles 129nigels, 19 Jan 2017 | Read review
“High Floor to avoid having to wait for multiple elevators down that are already packed”
 of 5 bubbles lsfcmh, 19 Jan 2017 | Read review
“If you can get a corner king. They are awesome ”
 of 5 bubbles matthewa_13, 18 Jan 2017 | Read review
“Head up 2nd Avenue for a "real people" (if still expensive) neighborhood, with interesting restaurants.”
 of 5 bubbles DanteA, 17 Jan 2017 | Read review
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