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The Westin New York Grand Central

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3,146 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,524: English reviews
London, United Kingdom
Reviewed 1 week ago

This hotel is very central to Mid town, Time square and most amenities. Hotel has a good view of the Empire State buildings depending on where you are located. We were on the 34 floor and the view was Amazing.... The staff at the front desk are very welcoming and warm. Had a few problems when we arrived as they...

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Helpful?
Thank Denise H
Dundee, United Kingdom
Reviewed 1 week ago

Nice welcome on arrival & no wait to register. Room was spacious & well laid out. Great view up 42nd Street & of the Chrysler Building. Minibar is well stocked & signs make you aware that moving any item counts as a sale so beware!! You can however request your own fridge. There was complimentary water in the mini bar...

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Thank TheBruceClan
Reviewed 1 week ago via mobile

After flying in on a red-eye from Los Angeles, I was greeted by Deidre at the front desk. I informed her I had not slept and would like an early check-in as I have a meeting later in the afternoon. She had no sympathy for my lack of sleep and came across extremely cold. I was told there would be...

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Helpful?
Thank Chester N
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Chester N, Please accept my sincerest apologies for any inconvenience that you encountered due the early arrival fee. Please know that our check in is at 3:00 pm with complimentary arrival available from 12:00pm. Arrivals earlier to that are subject to a $100 charge and are subject to availability. We cannot guarantee room type for early arrivals as the...

Egremont, United Kingdom
Reviewed 1 week ago

We stayed in the Westin Grand Central New York over the Easter holiday the hotel was fantastic, on arrival the check in staff were very helpful the whole check in process only took a couple of minutes, the room was well equipped with loads of room to move around with p,entry of cupboard space, the bathroom was a nice size...

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1Thank Craig L
Los Angeles, California
Reviewed 1 week ago

The Westin really exceeded my expectations. We were a family of four and decided to stay in a suite. Suite 4021 has great view of Manhattan and clear view of Empire State building. The rooms were huge and the bathroom was spacious. Décor is modern chic. Lots of closet and drawer space. Towels were soft and luxurious and the bed...

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Thank ewagner26
London, United Kingdom
Reviewed 1 week ago

We booked via a British Airways flight/hotel package and reserve a room with a king bed. On checking in around 9pm, so more like 2am UK body clock time, we were told they didn't have a king room and we'd have to take a double for that night then they could get us a king room. So we took it....

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1Thank CanadianGray
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello CanadianGray, Thank you for taking the time to review our hotel. I am sorry to hear that we did not have a King room for you upon your arrival and the issues you encountered during the room move for the following day. I do apologize that you were not informed that there is a late check-out fee. I am...

Los Angeles, California
Reviewed 1 week ago

The Westin save my life I must admit I'm a Hyatt guy but that weekend the Grand Hyatt was full man it was my daughters first time visiting New York and Philadelphia once I arrive the checkout was very simple the only thing was missing was kiosks but everything else was on point they offered us a late check out...

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1Thank leroyw279
Melbourne, Australia
Reviewed 1 week ago via mobile

The good: the rooms are tired but well-sized. The bathrooms are clean. The gym is great. (No doubt the management response, if any, will stress this surfeit of compliments.) The very bad: 1. The "grab and go" Platinum breakfast - and the service at breakfast generally - is unacceptable. It is WAY below the standard of any comparable Westin. (Westin...

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1Thank tonymerricks
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello tonymerricks, Thank you for taking the time to review our property. I am sorry to hear of the lack of service you experienced during getting your "grab and go". Please be assure that I have shared your feedback the management team. I would be delighted to look further into detail in your stay. Please feel free to email me...

Westbrook
Reviewed 1 week ago

Need more comfortable seating in the lobby other than a bench against the walls. Room was awesome. Very clean. Housekeepers were accommodating. Front staff were so friendly. Overall would stay there again

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Thank joey446
Sea Girt, New Jersey
Reviewed 1 week ago

A great place to stay...great staff new rooms. Great location and access to Grand Central for easy access to uptown and downtown. Excellent restaurants nearby. The restaurant in the hotel is a bit expensive. Great gym.

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Thank stephendangelo

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €205 - €504 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#152 Luxury Hotel in New York City
#156 Romantic Hotel in New York City
#165 Family Hotel in New York City
#173 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
79 questions
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Exeter, United Kingdom

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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor for a great view”
ExpectingtheBest77, 25 Apr 2017 | Read review
“Higher floor for great view and less street noise”
jollytrav1967, 24 Apr 2017 | Read review
“Room was OK, although bathroom door was broken and bathroom appeared not to have been cleaned. Both these issues were dealt with in an appropriate manner.”
michaelcW8460TJ, 20 Apr 2017 | Read review
“We left one it was well worth what we left.”
160joans, 19 Apr 2017 | Read review
“We recommend anything over the 17th floor”
DeniseH53, 18 Apr 2017 | Read review
5 of 5