The Westin New York Grand Central
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Room & Suite (830)
Dining (33)
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About
#157 of 519 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Bronze level
The Westin New York Grand Central is located in the heart of Midtown Manhattan. Our hotel in NYC is ideal for both leisure and business travelers as it is conveniently located near Grand Central Terminal. Unwind after a successful day in our beautifully appointed guest rooms and suites, where intuitive amenities like our signature Westin Heavenly Bed, rejuvenating Heavenly Bath and state-of-the-art technology await.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Banquet room
Meeting rooms
24-hour security
Baggage storage
Newspaper
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, French, Russian, Spanish and 2 more
Location
100Great for walkers
Grade: 100 out of 100
280Restaurantswithin 0.5 km
52Attractionswithin 0.5 km
Contact
212 East 42nd Street, New York City, NY 10017-5803
Getting there
Grand Central – 42nd StNew York City Subway5 min
Grand CentralNew York City Subway5 min
Car HireSee all New York City car hire
5419Reviews219Q+A100Room tips
ReviewsWe perform checks on reviewsTripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
We perform checks on reviews
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
Learn more about our review moderation.
Traveller rating
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Popular mentions
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Most Recent
Upon my second time staying at the Westin I was greeted by the fantastic Deidre and Pei at the front desk. They remembered me from my first stay and were incredibly accommodating during my stay. Enjoyed catching up with them makes for a great check in. Definitely helps make the hotel my new favorite place to stay when I’m in the city. Will be back soon. Such a great location, view and gym.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
Really great stay and great employees! My adult daughter and I stayed at this property for a mom/daughter trip. I should mention I am a Platinum Bonvoy member but I don’t know that my experience would have been different otherwise. Location is 20 minutes from LGA. About a $40 cab ride (Uber was 1.5x that). The gentleman at the front door were chatting with one another before my cab pulled up. They were having a great time, laughing and clearly enjoying one another’s company. This is a sign of high engagement and a sign of two colleagues enjoying one another’s company. It was so nice to see. When I arrived they were very attentive and helped me immediately with my bag. (Don’t forget to tip)! The lobby was busy but was checked in quickly and the gentlemen who checked me in was wonderful. He was kind enough to provide me with 2 free drink tickets, which was very welcomed. The room was a double on the 36th floor. It’s quite large for a NYC room. The accommodations are very well appointed and I always love my heavenly bed and White Tea body products. The bar in the lobby was very nice and had a great dinner menu, although we didn’t dine there, the food looked great. We did enjoy an evening at the bar and our bartenders were great and ensured we had everything we needed. We liked the location of the hotel. It’s midtown but not Times Square, which was great. I’m fortunate enough to travel to NYC enough that I don’t need to be in all that craze. We had breakfast on Sunday AM. They only offer a buffet for breakfast (or a few items to go) so that was a disappointment. I wasn’t nearly hungry enough for the buffet but had to pay $40 for it anyway. The buffet was fine. Nothing special. Im also gluten free so that never leaves options for me. The employees at the restaurant were great. Very busy and hustling to accommodate the busy diners. Just a great stay. I may have found my new place to in NYC! Great job of the GM/managers and all the employees.…
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Date of stay: August 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 10 Aug 2022
The Westin New York Grand Central appreciates you for leaving this positive review, familytravel4! Our team works hard to ensure every guest has a remarkable stay with us, and we're satisfied knowing we exceeded our standards during your stay! We're overjoyed knowing you appreciated our prime location and courteous staff, as well as our comfortable accommodations. That's what we like to see! We look forward to your next visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Firstly, the staff are generally lovely. However the room was quite dirty, and even after cleaning it remained so. The breakfast isn't fabulous either. This hotel is overpriced for what you get.Also, when I checked in there was a problem with my credit card, and the desk staff wouldn't let me check in, even though I offered them the card to keep until the next day when I would have sorted it with my bank (it was 11.30pm in the UK). Thankfully a work colleague was on hand to use their card, otherwise I'm not sure what I'd have done!
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 2 days ago
Thank you for taking the time to share your feedback, ulybugm. It's unfortunate you had such challenges during your time with us. We strive to offer quality service and convenience for our guests. We're disheartened our check-in process, cleanliness and breakfast didn't meet your expectations. We care deeply about the happiness and satisfaction of our guests so we'll be sure to discuss your review and concerns moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What can I say about the Best Doorman ever- Hector and his accomplice in pure and genuine kindness, Deidre. You both were warm, welcoming and wonderful! We’d come back just to see you both again. Thank you for treating us so graciously!
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 3 days ago
Thank you for the excellent review, H4247XJsuzanneh! We're thrilled your time at The Westin New York Grand Central was so amazing! We endeavor to go above and beyond to ensure our guests have a memorable experience. It's not surprising that Hector and Deidre took such wonderful care of you and made you feel so valued. They are important members of our team! We look forward to hosting you again soon for another fantastic experience!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dennis, our doorman, was the best! He put us on everything we had questions about, and his recommendations were on point. Dennis really made this getaway weekend from New Orleans flow seamlessly in the big city.
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Date of stay: January 2023
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 1 week ago
Thank you for the fantastic review, 67Cadillac! It's outstanding your time at The Westin New York Grand Central was so amazing. We love sharing our excellent service with each person who walks through our door. It's team members like Dennis who ensure our guests are getting the best level of service. That's what we like to see! We can't wait until your next visit so we can once again share our high-caliber service with you.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Well located and a spectacular hotel with amazing staff. Had a great time and will be back for all my NY visits. When we arrived the valet took incredible care of our car and hotel. Then they gave us an upgrade with incredible views. We also had a terrific breakfast. An all around great experience.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 1 week ago
Thanks for the review, Gregory. We are happy to hear that you had a great stay with us at The Westin New York Grand Central. It is amazing that our team was able to provide you with excellent service during your stay, and that our valet team took such good care of your vehicle. We are also delighted to learn that you enjoyed your breakfast, and that your room was upgraded. We look forward to seeing you again on your next visit to New York!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pei was extremely friendly and accommodating during check-in, getting my stay off to an amazing start. The room is very nice with a great view. I am looking forward to utilizing the well-appointed gym, and high quality complimentary breakfast service.
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Date of stay: January 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 2 weeks ago
Thanks for the amazing review, Chip! It's lovely you enjoyed your time at The Westin New York Grand Central so much! We strive for excellence and your praise for our kind staff, well-appointed accommodations, breakfast service, and amazing views lets us know we're doing our job. We're thrilled to have provided such a memorable and fantastic experience for you. We can't wait to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ashawna was the BEST and I mean BEST front desk receptionist we’ve ever encountered. She made sure that we felt welcomed and informed us on all the fun activities to do. The entire stay was wonderful! Will be staying here again next time in New York!
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 2 weeks ago
Thanks for the great review, 143lindseyo! We're delighted to hear that you had such an outstanding experience with our team at The Westin New York Grand Central! It's wonderful that Ashawna provided you with such great service - that's what we like to hear! We'd love to host you again soon for another incredible experience! Thanks for sharing.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel is in a convenient location, recently well renovated but the changes to the lobby area with the open restaurant bar make it feel more like a train station or airplane terminal. The hotel charges a $30 resort fee that gives you credit for breakfast or drinnks and some other freebies and $20 day dry cleaning credit-useless for a 1 night stay. I used the credit for breakfast--the food and service underwhelmed. The seemed short staffed. The food was just average, not a $25 hotel breakfast.
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Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 3 weeks ago
We appreciate the feedback. We regret to hear that you were caught off guard by some of the fees associated with your booking. It's unfortunate you didn't notice the fees previously. In no way do we intend on hiding it from our guests as the information is readily available on our website. We'll be sure to pass this along to the appropriate members of our team for future improvement. Thanks again for sharing your feedback. We're always looking for ways to improve our guests' experiences and we intend on using your concerns to do just that.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Road03178761474 wrote a review Jan 2023
The Doorman Hector was amazing. He made sure our bags were secure and kept me and my husband smiling. He was very friendly. I had New York on my bucket list and Hector added to a great experience. -Therapist Mickell D.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 3 weeks ago
We appreciate the outstanding review, Mickell. We're so glad that you chose to stay at The Westin New York Grand Central. It's wonderful to know that Hector had such a positive impact on the quality of your experience. Our staff is dedicated to providing our guests with courteous and attentive service, and we're delighted to know that he went above and beyond in this regard. We can't wait to see you again soon so we can share another excellent experience with you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$254 - US$480 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the new york helmsley hotel new york city, the hotel new york city, new york helmsley hotel, hemsley new york, helmsley hotel new york, the new york city helmsley, helmsley new york
LOCATION
United StatesNew YorkNew York CityMidtown East
NUMBER OF ROOMS
774
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Claim Your ListingTHE WESTIN NEW YORK GRAND CENTRAL - UPDATED 2023 Hotel Reviews & Price Comparison (New York City) - Tripadvisor
Frequently Asked Questions about The Westin New York Grand Central
Which popular attractions are close to The Westin New York Grand Central?
Nearby attractions include Grand Central Terminal (0.4 km), United Nations Headquarters (0.4 km), and Chrysler Building (0.2 km).
What are some of the property amenities at The Westin New York Grand Central?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Westin New York Grand Central?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Westin New York Grand Central?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin New York Grand Central?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin New York Grand Central?
Conveniently located restaurants include The Capital Grille, John's Coffee Shop, and Momosan Ramen & Sake.
Are there opportunities to exercise at The Westin New York Grand Central?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Westin New York Grand Central?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin New York Grand Central?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin New York Grand Central offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin New York Grand Central?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Japanese.