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The Franklin

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The Franklin
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647 Reviews from our TripAdvisor Community

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Showing 556: English reviews
Montclair, NJ
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 7 May 2014

My husband booked The Franklin Hotel for a birthday gift for me so we could enjoy a day at the Met and on the Upper East Side of Manhattan. We had a confirmed reservation and were told we could even leave our little suitcase there earlier in the day before official check-in time. When we arrived at 11, we were... More 

Helpful?
4 Thank Maryann B
david_sandler, General Manager at The Franklin, responded to this review

Dear Maryann, As we strive to ensure all of our guests have complete 100% satisfaction it upsets my team and myself to hear that it caused you a great inconvenience. I hope that when we brought you to another close by hotel that was to your satisfaction. Again our deepest apologies for your inconvenience and we hope you change your... More 

Marblehead
1 review
Reviewed 29 April 2014

Excellent location. Walking distance from the Met, Central Park, the Guggenheim, and shopping on Madison Avenue. Clean, comfortable beds made up with clean, crisp white duvet coves. No scary floral print bedspreads here! Elegant colors and decor in bedrooms. Fantastic staff, and (I have to say it again because it is so important!) It is VERY CLEAN!

Review collected in partnership with this hotel

Helpful?
Thank Jennifer H
david_sandler, General Manager at The Franklin, responded to this review

Dear Jennifer H, Thanks for picking us- I’m so glad we exceeded your expectations and that you loved our location. I am more than happy that you placed a great emphasis on how clean our rooms are; Our staff works hard to make our guest's experience as pleasurable as possible. Thanks again for choosing to stay with us, we hope... More 

Kitchener, Canada
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 April 2014

My DH and I stayed 4 nights which we booked for 2 people a month and a half ago for our 4th trip to NewYork PROS: great location, around the corner from a Metro stop Very clean Comfortable bed with nice linens (4 pillows but very tired and flat) Satisfactory European style breakfast: juice, coffee, tea, milk, yoghurt, cheddar cheese,... More 

Helpful?
3 Thank kasonhill1547
david_sandler, General Manager at The Franklin, responded to this review

Dear Kasonhill1547, Thank you staying with us here at The Franklin and for providing us feedback about your stay. I do apologize that there were issues with your room, and that the front desk was unable to move you. We pride ourselves on our guests having the best experience possible, and would welcome the opportunity to give you an experience... More 

Milwaukee
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 April 2014

CLEAN! beautiful rooms yet small. no views but staff is so helpful, friendly. I give up ammenities for a clean room and perfect staff close to many nice restaurants shopping museum row and central park. a must stay.

Review collected in partnership with this hotel

Helpful?
Thank Laura C
david_sandler, General Manager at The Franklin, responded to this review

Dear Laura C, I'm so glad to hear you enjoyed your stay and our rooms were to your liking! We pride ourselves in making every guest stay as memorable as possible. We hope that you will choose to stay with us in your future stays in NYC. Please feel free to contact me directly; we will do our best to... More 

San Francisco, California
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 April 2014

Great location for easy access to Upper East Side museums. Feels like a European hotel - and that is both positive and negative. On the positive side, it feels small and homey. Rooms are nicely decorated. Staff is generally friendly. On the negative side, rooms are very small, even by New York standards. I also find the added "resort fee"... More 

Helpful?
1 Thank FlashFish
david_sandler, General Manager at The Franklin, responded to this review

Dear Flashfish, Thank you for taking the time to share your most recent experience with us. We are truly happy that you felt in the comfort of your home in our rooms and that you enjoyed our location. We know how important location can be when it comes to planning a trip, and we promise we aren’t going anywhere. We... More 

Logan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 April 2014

The Franklin is for the price the hotel most within walking distance of major NYC art museums. Stayed a week, daily immersed in art. My room was perfectly quiet. Liked the breakfast and cheese and wine freebies.

Review collected in partnership with this hotel

Helpful?
1 Thank Charles R
david_sandler, General Manager at The Franklin, responded to this review

Dear Charles R, Thank you for taking your time and leaving us a Trip Advisor review on the Franklin hotel. I am delighted that the hotel was to your satisfaction and our amenities were up to your standards. Our location is one of the key features that makes are property special and a true hidden gem especially all of the... More 

Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 April 2014

Buyer beware! We reserved a studio room at this hotel through a third-party website and prepayed as usual. When we arrived, we were told that they had overbooked the room and put us in a smaller room. They would only refund the difference between the rooms. Classic bait-and-switch. Do not book at this hotel if you are counting on receiving... More 

Helpful?
3 Thank Dan232323
david_sandler, General Manager at The Franklin, responded to this review

Thank you for taking the time to write about your recent stay at The Franklin. We are sincerely sorry to hear that the visit did not reflect the high standards that we set for our hotel. We value your comments and we will take whatever steps we can to correct the problem. Regarding the overbooking of your room, we really... More 

Porto Alegre, RS
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 April 2014

My son and I stayed in this hotel and we loved it. Especially the staff, very attentive, the room clean, excellent location. European style hotel. Thank you for the great reception. I will return and recommend. Katia and Gabriel.

Helpful?
Thank KatiaSPA
david_sandler, General Manager at The Franklin, responded to this review

Thank you for sparing time and posting your review of The Franklin on Trip Advisor. We do appreciate hearing from our guests, as their comments are vital for us to continue in improving our services. I am happy to note that the services rendered by the hotel were to your satisfaction. My team and I look forward to your continued... More 

Greater London, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 April 2014

I've booked a room from spain, a few days ago, I'll be in the Franklin from 6th May until 13th May. I've writen to the reservation department in order to know if everything it's ok with my booking, but I had no answer. It's funny, because I chose the hotel because of the kind answers of the manager, here, on... More 

Helpful?
1 Thank pequecapri
david_sandler, General Manager at The Franklin, responded to this review

Thank you for taking your time and posting a review for The Franklin on Trip Advisor. Please accept my sincere apologies for our lack of communication, we pride ourselves in giving the best customer service possible. If you would like to confirm your reservation please feel free to contact the Franklin hotel directly at (212)369-1000 or by emailing your confirmation... More 

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Free Breakfast
Official Description (provided by the hotel)
Only a short distance from Central Park, the famed Museum Mile and Madison Avenue designer shops, The Franklin Hotel is the perfect Upper East Side getaway. Built in the 1930s, The Franklin Hotel is located at 164 East 87th Street. This romantic boutique hotel features 50 intimate guestrooms, daily complimentary continental breakfast from 7am-10am and daily wine & cheese reception from 5pm-6:30pm. Ideal for single travelers or couples, all guests enjoy complimentary Wi-Fi, complimentary NY Times & USA Today (in our lounge area), Philosophy bath amenities, and 24-hour cappuccino machine. ... more   less 

Additional Information about The Franklin

Address: 164 E 87th St, Off Lexington Avenue, New York City, NY 10128
Region: United States > New York > New York City > Upper East Side , Manhattan
Price Range: €138 - €409 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Franklin 3.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
The Franklin Hotel New York City
Franklin New York City
Franklin Hotel New York City
Hotel Style:
#228 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Franklin staff and other travellers.
7 questions
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London, United Kingdom
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Questions? Get answers from The Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms have limited storage for clothes. Also the Minibar that offers bottles of wine should state what is the price so the customer is not blindsided at checkout.”
 of 5 bubbles 316wadep, 21 Sep 2016 | Read review
“check your FLOOR before booking if Wifi is important to you.”
 of 5 bubbles 482jakee, 27 Jul 2016 | Read review
“Don't expect wifi to work”
 of 5 bubbles lloydm972, 26 Jul 2016 | Read review
“Avoid this Hotel”
 of 5 bubbles putrificato, 30 Jun 2016 | Read review
“Stay on the east side of the hotel away from the construction”
 of 5 bubbles CrispyG, 21 Jun 2016 | Read review
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