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voco the Franklin New York, an IHG Hotel

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164 East 87 Street Off Lexington Avenue, New York City, NY 10128-2206
3 people are viewing this hotel
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Traveller (17)
Room & Suite (95)
Dining (2)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Payments made by partners impact the order of prices displayed. Room types may vary.

About

#200 of 520 hotels in New York City
Location
Cleanliness
Service
Value
Travellers' Choice
Housed in a 19th-century brownstone, voco® The Franklin combines historic charm with modern glamour in the cultural heart of New York City. Nestled on a quiet, tree-lined street, our Upper East Side hotel offers a comfortably chic haven in Manhattan. Step outside to explore NYC attractions, including the Museum Mile, Guggenheim Museum, and Central Park. Discover designer stores and restaurants along glitzy Madison Avenue. Walk to the subway lines and ride the train just four stops to Yankee Stadium. Enjoy contemporary comfort and European style in our guest rooms with free Wi-Fi and flatscreen TVs. These sophisticated NYC retreats feature crystal chandeliers, original art, and glass-enclosed showers.
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Property amenities
Secured parking
Free High Speed Internet (WiFi)
24-hour security
Baggage storage
Non-smoking hotel
24-hour front desk
Room features
Desk
Housekeeping
Seating area
Telephone
Private bathrooms
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Room types
City view
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Charming
Languages Spoken
English

Location

100Great for walkers
Grade: 100 out of 100
173Restaurantswithin 0.5 km
43Attractionswithin 0.5 km
72Reviews28Q+A9Room tips

Reviews
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Traveller rating
  • 67
  • 3
  • 1
  • 0
  • 1
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Dennis W wrote a review 15 Jan
6 contributions
What a great find on the Upper East Side of New York! The staff went above and beyond to make our stay comfortable - especially Xoshera, who was both courteous and an amazing barista! If you have business at Gracie Mansion or need a place to stay close to friends or family on the UES, look no further! Rooms are New York small but have all the space you need. Impeccably clean and a 12 noon check out!
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Date of stay: January 2023
Value
Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 1 week ago
Dear J8417RYdennisw, Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. Xoshera will be thrilled to hear your praises! We look forward to being of service to you on your next visit to voco The Franklin New York. Kind Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fairport_reviewer wrote a review Nov 2022
Fairport, New York52 contributions41 helpful votes
Stayed here in October. We had the upgraded king room. Small but not uncomfortably tiny. Definitely not dusty like a recent review. I was impressed with the cleanliness. Spotless room everyday. We faced front on the 8th floor. Typical NYC noise shouldn't be a surprise. No annoying noise within the hotel. Decent size bathroom that didn't have the sink out in the bedroom. Great showerhead. Front desk staff was always friendly and helpful. Great location as our family is nearby. I definitely recommend springing for this luxury king room.
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Date of stay: November 2022Trip type: Travelled with family
Room Tip: Go for the upgraded king on a high floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 21 Nov 2022
Dear Fairport_reviewer, Thank you for your kind comments and for taking the time to post them on line. We are very pleased that you enjoyed your recent stay with us at voco The Franklin New York and we hope that when your travel plans next include NYC that you will allow us to be of service to you once again! Warm Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anne l P wrote a review Nov 2022
2 contributions
The room is tiny and very dusty, my poor cat was covered in dust at all times and wheezing. The room didn't even have a full bathroom. It was a cramped half tub and toilet with a sink next to the bed. The bed squeaks really badly, i thought it was going to break every time i moved and i'm not even fat. Doors are extremely loud and slamming at all hours of day and night, the AC makes terrible noise even when it's off, the TV is too big for the room and positioned wrong, the shower is leaky, i have a table right outside my window so can't open the blinds and have to suffer people's conversations, you can hear the subway on the 1st floor.. this place is an absolute nightmare. I have 1 more night to stay here before I can go home and I honestly don't know how I can do it. This place is a dump!
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Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 8 Nov 2022
Dear 93annelp, I am sorry to hear that your experience with the hotel was unpleasant. We pride ourselves on cleanliness and I am very surprised that your cat was covered in dust at all times as our team takes great care and focus to ensure our rooms are spotless. I can imagine being displaced from your residence is a very stressful time and do hope that you are back in the comforts of your own home. We would have addressed the noise disturbance from the subway sooner had the issues been brought to the attention of the staff on property at the time. Sincerely, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amelia S wrote a review Nov 2022
Omaha, Nebraska1 contribution
Maybe I'm just a sucker for restoration done well, but our visit to the Franklin was pleasing aesthetically and experientially. Front staff were kind and eager to greet us with delicious chocolate cookies and the lift (elevator) is to die for! Can I take up residence in the lift?! The room was perfectly sized and a spacious toilet room for NYC. Very comfortable bed, quiet room, and easy peasy walk to Central Park or the subway. Tons of food options nearby. It was just the "pick" me up we were looking for that weekend.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 8 Nov 2022
Dear AmeliaS364, Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. We look forward to being of service to you on your next visit to voco The Franklin New York! Kind Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wendy F wrote a review Sep 2022
Harleysville, Pennsylvania23 contributions11 helpful votes
the Franklin is in a great location and has a friendly helpful staff. It's a 20-30 min walk to Central Park and there are plenty of food, attractions, and shopping close by. the outdoor patio is a great place to have your coffee in the morning.
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Date of stay: September 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 20 Sep 2022
Dear WendyF706, Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. We look forward to hosting you on your next visit to voco The Franklin New York! Thank You, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Karen C wrote a review Aug 2022
3 contributions1 helpful vote
My parents had to extend their stay for some unforeseen reason and Jasmine at the front desk was extremely helpful and patient with all our rebooking needs, which we really appreciate. All the staff members at the hotel were friendly and the rooms are clean. Great location with access to Central Park, the Museum Mile, Whole Foods supermarket and restaurants. Yes, the rooms are small but you will get the kind of hospitality that you won't get from other hotels in the city.
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Date of stay: July 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 9 Aug 2022
Dear Karen C, We have a great hotel in the best location in the city and our best asset is our team of associates. They want our guests to have a great NY City experience and they prove that every day in how they engage you. Thank you for appreciating their efforts and please come back to voco The Franklin very soon! Best Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
log24 wrote a review Aug 2022
San Diego, California79 contributions104 helpful votes
My stay started off with a very early check in. They didn't have any problem giving me a room at 11:30 AM on the 9th floor. YMMV based on occupancy of course. The woman at the front desk was working a very long shift. When I saw her again at 10 PM she said she was working until 7 AM the next day. Bonkers. I paid for a superior room which was just the right size for a solo traveler with bags from a long trip. I appreciated the eco friendly touches like the plant based shampoo and soap. I do wish they had actual coffee cups in the lobby though. It also sounds like they're on their way to eliminating the dreadful plastic water bottles in the rooms. Karens, you've been warned. I picked the Franklin based on the short walking distance to the Met as well as the subway. The property is one block from the 4-5-6 trains and a 10 minute walk from the Met. My room faced 87th Street but the noise was minimal. I did have the usual problems with loud housekeeping conversations in the hallway though. I wish they'd have a wine and cheese happy hour in the afternoons. The climate controlled and outdoor patios don't get much use. Will stay again.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: Facing the courtyard for maximum quiet. Facing the street isn't bas either.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 5 Aug 2022
Dear log24, Thank you for staying at voco The Franklin New York, we are so happy to see that you enjoyed your time with us and the convenient location. I can assure you that our team member volunteered to cover for another associate, they are what makes the hotel so successful. The voco brand is very big on sustainability, as mentioned all of our disposable cups are completely plant based and are bridging the gap until the restaurant is open, same as the water. We do hope to see you again in the future, should your travels bring you back to NYC! Thank You, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LabLover-GreenwichCT wrote a review Jul 2022
Greenwich, CT11 contributions18 helpful votes
My third stay at this Upper East side gem….. The new garden area is a wonderful addition. We had an impromptu party in the garden with our own food and wine. The manager and staff continue to be welcoming, friendly, and helpful on all occasions.
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Date of stay: July 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 1 Aug 2022
Dear LabLover-GreenwichCT, Thank you choosing to stay with us again at voco The Franklin New York! We love welcoming you back and are so glad that you were able to enjoy our newly opened patio. We look forward to your next visit and hope to see you soon! Warm Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cecelia Metella wrote a review Jul 2022
Newport, Rhode Island37 contributions24 helpful votes
We had read other reviews so chose the Franklin intentionally. The location is perfect for walking the upper east side where we were visiting family. We expected that the room size would be small, so we were pleased that the king-size-bed room was very comfortable with large sunny windows. The room was clean and very quiet - sounds do not travel between walls.Also, we had asked for a room at a high level to reduce noise, and indeed we were not bothered by street sounds. The woman who checked us in was attentive and helpful, as was the man who was at the desk later in the evening. Unfortunately, people were smoking in a room down the hall so the smoke wafted into our room. The desk person said they don't allow smoking. But we said, there is smoke!! I have a serious allergy to smoke so asked them to please investigate. She contacted the manager and offered to ozone our room. The manager was responsive, and it was not the hotel's fault that someone violated the policy; perhaps the policy could be posted visibly near check in (both in-person and on-line) to ensure that guests know the consequences (they would be fined).
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Date of stay: July 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 14 Jul 2022
Dear Ceceliaontheroad, Thank you for choosing to stay with us at voco The Franklin, and for taking the time to share your experience online. As mentioned in our conversation, we are a 100% non smoking hotel, unfortunately every once in a while someone breaks the rules. We do have signage at the front desk advising guests of our policy as well on our website. I am glad to hear that even though your stay was disrupted by other guests smoking that you still enjoyed your time with us. We do hope that you choose to stay with us again in the future! Thank You, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
FHunter wrote a review Mar 2022
Virginia13 contributions7 helpful votes
A hidden gem on the Upper East side! Very friendly & welcoming staff, charming updated rooms and awesome location near Central Park & Met. We loved being on a relatively quiet residential street. We had read reviews about the rooms being small and they are quite small but we were able to make our bags/luggage work. The good news is if you are doing a trip to NYC right, you aren’t in your room except to sleep at night! We were gone all day most days walking around the city. The rooms have been very nicely updated with great finishes while keeping the old history. charm. The beds are very comfortable too. We stayed 5 nights & enjoyed our stay at this hotel immensely! We hated to leave but are looking forward to our next visit at the Frankin! Tips: 1) pack on the light side- there is ample space for hanging clothes but avoid large suitcases if you can as floor space is limited. 2) if you drive a large oversized vehicle, be aware that the adjacent parking garage might not be able to accommodate. We drove our Dodge Ram truck and it was too long for their elevator so we had to park about 1 1/2 blocks away (but that garage was very accommodating .) Otherwise, the adjacent garage is super nice and really convenient! 3) make sure to enjoy a breakfast/lunch at the Bocado Cafe on the corner of Lexington and 87th. Delicious food and great service. We ate 2 lunches there and were very pleased- super convenient too! 4) Starbucks and Whole Foods are just down the street as well The hotel staff was FABULOUS! We were greeted so warmly at check in and treated to delicious cookies & water bottles. The staff goes out of their way to treat you like family during your stay and were so accommodating to our every need. Can’t say enough good things about our stay. It’s a unique property with so many positives! We will definitely be lifelong Franklin Hotel patrons bc we love this part of the city and the charm of this wonderful property!
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Jessica Thompson, General Manager at voco the Franklin New York, an IHG Hotel
Responded 11 Mar 2022
Dear FHunter, Thank you for taking the time to share your experience and for posting this review on line. We believe we have a great hotel in a fabulous location with a terrific team and appreciate when it gets noticed. We look forward to being of service to you on your next visit to the voco The Franklin New York! Warm Regards, Jessica Thompson General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$244 - US$406 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the franklin hotel new york city, franklin new york city, franklin hotel new york city
LOCATION
United StatesNew YorkNew York CityUpper East Side / Carnegie Hill / Manhattan
NUMBER OF ROOMS
50
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VOCO THE FRANKLIN NEW YORK, AN IHG HOTEL - UPDATED 2023 Reviews

Frequently Asked Questions about voco the Franklin New York, an IHG Hotel
Which popular attractions are close to voco the Franklin New York, an IHG Hotel?
Nearby attractions include Park Avenue (0.2 km), Carl Schurz Park (0.3 km), and 92nd Street Y Tisch Center for the Arts (0.4 km).
What are some of the property amenities at voco the Franklin New York, an IHG Hotel?
Some of the more popular amenities offered include free wifi, baggage storage, and a 24 hour front desk.
Which room amenities are available at voco the Franklin New York, an IHG Hotel?
Top room amenities include a flat screen TV, a desk, and a seating area.
Is parking available at voco the Franklin New York, an IHG Hotel?
Yes, secured parking is available to guests.
What are some restaurants close to voco the Franklin New York, an IHG Hotel?
Conveniently located restaurants include Bua Thai Ramen & Robata Grill, San Matteo Pizza Espresso Bar, and Naruto Ramen.
Are there any historical sites close to voco the Franklin New York, an IHG Hotel?
Many travellers enjoy visiting Hamilton Park (5.4 km), United Nations Headquarters (3.6 km), and Theodore Roosevelt Birthplace National Historic Site (5.4 km).
Does voco the Franklin New York, an IHG Hotel have any great views?
Yes, guests often enjoy the city view available here.