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Carlton Hotel, Autograph Collection

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Carlton Hotel, Autograph Collection
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2,169 Reviews from our TripAdvisor Community

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Showing 1,912: English reviews
Los Angeles, California
Reviewed 3 January 2013

My first time in NYC and location of hotel was perfect. Hotel is within walking distance of great restaurants, bars, and subway. Service was great from the time I got out of the taxi. Check-in was fast and I was able to get into my room at 9am..always a surprise when arriving early. Room was clean, cozy,and quiet, I got...

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Helpful?
Thank AXL1977
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for this review. At the Carlton its always our intent to exceed our guests expectations. We are always pleased to offer an upgrade and early check in when its available. Please come back soon. Cheers, Vic Freeman General Manager

Reviewed 31 December 2012

We stayed hear for a week and found the hotel and location, excellent! Everything is in walking distance from here inc Empire State round the corner and times square 20mins walk. Located near the hotel is some good food outlets inc Shake Shack, Shortys and Bella Napoli. We would certainly come back and re book.

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1Thank Gareth J
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your review. We promise to be just as good when you come back! Sincerely, Vic Freeman General Manager

Haverfordwest
Reviewed 30 December 2012

Staying at the The Carlton Hotel on Madison Avenue was simply a wonderful experience. Not only was the hotel beautifully designed and aesthetically delightful but the staff were fabulous too. We stayed for a week during the Christmas holiday period in a standard double room but were kindly allowed to upgrade to a Deluxe double bedroom on our second day...

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Thank Claire L
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Many thanks for such a wonderful review. We are glad you and your family enjoyed the holidays with us. Kind regards, Vic Freeman General Manager

Seattle, Washington
Reviewed 29 December 2012

Location is ok, not in the huddle and bustle of either Downtown or Times Square. Ideal for a relaxing stay, awesome welcome and all the pictures on the web are true and not touched up. Staff are helpful and it is a pleasure to stay here in relaxation. Toiletries are of Molton Brown, so that got extra points from me!

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Helpful?
Thank madmedic72
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for staying with us over the holiday period and for complementing our staff. Happy New Year! Vic Freeman General Manager.

Minneapolis, Minnesota
Reviewed 26 December 2012

PROS - great location for exploring all things in Manhattan - value compared to similar hotels in the area - Marriott property - impressive lobby - great staff overall (especially the front door staff who helped arrange transport) - well appointed rooms - hotel has a lot of character CONS - room provided on 8th floor had a window facing...

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Thank healsea
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your review. We appreciate both the positive and the constructive feedback. I apologize for the short comings. Please do come and stay with us again soon. Cordially, Vic Freeman General Manager.

Merritt Island, Florida
Reviewed 26 December 2012

Unfortunately, this hotel has yet to figure out what being part of an upper level Marriott brand is all about. First off, I am a Platinum level Marriott Rewards client... and have been for years. So far this year I have logged 106 nights in a Marriott. Let's start with the check in process. Got to the desk and was...

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5Thank apkusa
vfreeman1, General Manager at Carlton Hotel, Autograph Collection, responded to this review

Dear apkusa, Thank you for visiting the Carlton Hotel and for writing this review. We appreciate all of your feedback and accept your comments. Please understand that the Carlton deeply values the relationship with all of our Elite members and welcome several daily. I regret that we were unable to check you in early or offer an upgrade. We gladly...

Tel-Aviv, Israel
Reviewed 17 December 2012

Stayed at The Carlton Autograph for 4 nights last week (11/12- 15/12). Although during the very busy "Christmas Season", prices were reasonable and fully booked Hotel staff still managed to convey "personal touch". Location of hotel is perfect, on Madison Ave. walking distance from both Times Square and Empire State Building on the one side and NYC trendy SoHo on...

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Thank Toonarmy11
Honey Brook, Pennsylvania
Reviewed 14 December 2012

The Carlton has become my new favorite hotel in Manhattan. I made at least five stays after it moved to Marriott in 2012 from March to November. I found the Carlton's rates are better than other Manhattan Marriott properties and a much better value and experience - the location on Madison is superb with lots of excellent dining, night spots...

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Thank Jason M
Kingsport, Tennessee
Reviewed 13 December 2012

Lovely hotel located on Madison Avenue - a great neighborhood and close walk to the Empire State Building and Macy's. The hotel is beautiful inside and has classic hotel bones. The staff was very friendly and the rooms were nicely furnished. Our "cozy" room was just as advertised, but was perfect for our quick stay. The downside was there was...

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Thank jmwelchtn
London
Reviewed 9 December 2012

We loved the location, close to subway 28th street, and walk able to Empire state area. Not too busy around hotel, so a bit of an oasis of calm. On arrivals at 2:30pm we were told we would have to wait for our room as the hotel had been full the nigh before, which was a bit annoying seeing as...

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Thank Nasher78

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Avenue, New York City, NY 10016
Region: United States > New York > New York City
Price Range: €204 - €429 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#72 Green Hotel in New York City
#194 Family Hotel in New York City
#210 Luxury Hotel in New York City
#213 Business Hotel in New York City
#229 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Hotel, Autograph Collection staff and other travellers.
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Detroit, Michigan
over a year ago

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Questions? Get answers from Carlton Hotel, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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