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Carlton Hotel, Autograph Collection

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Carlton Hotel, Autograph Collection
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2,144 Reviews from our TripAdvisor Community

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Showing 1,892: English reviews
Charlotte, North Carolina
Reviewed 2 days ago NEWvia mobile

The lobby and entrance of the hotel was very nice and the size of the rooms is also great given the small size of most in NYC. The food and bar areas were closed for renovations without any advanced knowledge. While there are plenty of places to eat in NYC, we wanted to eat at the hotel as we heard...

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Helpful?
Thank Jillian M
Chicago
Reviewed 5 days ago NEW

I spent two nights at Carlton Hotel, an Autograph Collection Hotel, in New York City this week. If I was not a 30+ year veteran of the hotel industry, I would vow never to stay in any Autograph Collection Hotel again; however, knowing that Marriott allows independent hotels to buy their sales, reservations and loyalty systems in the Autograph Collection,...

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Helpful?
1Thank K8935SSmichaels
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide such valuable feedback on your most recent stay. I am saddened to hear your stay was less than enjoyable. I have made an effort to share your feedback with the appropriate leadership team in an effort to ensure this incident was isolated. We hope you allow us to host your next stay...

Millbrae, California
Reviewed 1 week ago

So I have stayed here over a dozen times as I live in California and my company is based down the street. I used to love this hotel and would take my family here, we have many great memories. The problem is it was recently bought and has new ownership. Everything and I mean everything has gotten worse. There is...

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Helpful?
Thank Burlingame_Gaucho
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing valuable feedback. Unfortunately renovations are necessary to continually provide the amenities and standards that you know and love. Although we are in a state of transition, we hope you decide to stay with us again so we can show you all we have to offer.

Sneads, Florida
Reviewed 1 week ago

We stayed at the Carlton from Dec 26- Dec 30. We had a suite on the 7th floor and it was very spacious and modern. I was very surprised by how large the rooms actually were. Guest Services and staff were great. Our hotel head of security, Joseph, was extremely helpful. The Hotel is undergoing some renovations or else they...

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2Thank mommyofgeorgia
Manchester, United Kingdom
Reviewed 1 week ago via mobile

We had a suite for our family of 5. Excellent cleanliness. Staff friendly. Some part of the hotel a little tired and there was some renovation work going on when we stayed over New Year to the gym. The front desk staff were excellent. The concierge was a little disappointing as she was reluctant in engaging and not very helpful,...

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1Thank NickDilworth
Chicago, Illinois
Reviewed 1 week ago

I stayed at the Carlton in mid December and it just seems to get worse and worse. This may well be due to new management of the hotel. The rooms are old and tired, there are no hotel amenities to speak of and the service was horrible. There was only one person checking people in as the second employee was...

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Helpful?
Thank Barrovian70
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your valued feedback. We pride ourselves on providing excellent customer service and it seems as though we missed the mark during your stay. Our sincerest apologies for the inconveniences you experienced.

Atlanta
Reviewed 1 week ago via mobile

What an awful hotel. We knew their was construction, but it was brutal. When we arrived I notified them of peeling wallpaper, lights out in the bathroom, broken table, and that water gushed from shower to the floor. I called to have the items fixed on Friday afternoon while we were out, nothing was done, I called to have everything...

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Helpful?
Thank Bobby M
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for your feedback we kindly ask that you excuse our appearance during our latest transition. Please feel free to contact me personally to discuss compensation on a property level.

Alexandria, Virginia
Reviewed 2 weeks ago

We stayed for two nights just before New Year's and had a positive experience. Our room was pretty large by NYC standards and I found the decor to be fun, the room clean and the bed very comfortable. The chair and sofa in the room weren't the best, but that's not a big deal at all. I used Marriott's mobile...

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Helpful?
Thank StacyInDC2012
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for taking the time to provide valuable feedback. I am please to hear you enjoyed our central location and comfortable bed. We hope as our renovations near completion that we can host your next stay in NYC.

New Orleans
Reviewed 2 weeks ago

5th time to NYC and first time staying in this area. Easy walk to Madison Square Garden - we Ubered everywhere else. Dunkin Donuts is right next door for quick and easy coffee/breakfast/dessert as the hotel was under construction while we were there (no food options were available). We were able to check in early and our room was beautiful!...

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Thank Alaina M
Reviewed 2 weeks ago via mobile

First of all I don't understand how Marriot keeps a hotel on this condition open. What a disappointment. I understand that they might be remodeling but that doesn't mean that you leave open a hotel that is falling to pieces. Ripped curtains, ripped chairs, toilet seat with holes, ripped desk even the lobby has holes and ripped curtains. Where is...

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Helpful?
Thank Rafael S
Doomy M, Front Office Manager at Carlton Hotel, Autograph Collection, responded to this review

Thank you for providing such valuable feedback. I have shared your concerns with the appropriate leadership team to ensure this was an isolated incident. As we progress through our year long renovation we hope to do more than provide a facelift to the property but overall enhance the guest experience by providing amenities the modern traveler such as your self...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
A midtown Manhattan luxury boutique hotel located near the Empire State Building, Union Square and other New York City attractions. Offers vacation packages and special offers, as well as meeting and event space. ... more   less 

Additional Information about Carlton Hotel, Autograph Collection

Address: 88 Madison Ave, New York City, NY 10016-7412
Region: United States > New York > New York City
Price Range: €143 - €405 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Carlton Hotel, Autograph Collection 4*
Number of rooms: 317
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Also Known As:
Carlton Hotel, Autograph Collection Hotel New York City
Carlton Madison Avenue
Carlton On Madison Avenue Hotel
New York Carlton
Carlton Hotel New York
Hotel Style:
#70 Green Hotel in New York City
#194 Family Hotel in New York City
#206 Luxury Hotel in New York City
#213 Business Hotel in New York City
#229 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Carlton Hotel, Autograph Collection staff and other travellers.
14 questions
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Detroit, Michigan
11 months ago

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Questions? Get answers from Carlton Hotel, Autograph Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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