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The Surrey

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1,730 Reviews from our TripAdvisor Community

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Showing 1,587: English reviews
Lakenheath, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 days ago NEW via mobile

We visited NY for my mums 50th birthday and for thanksgiving. The Surrey was fantastic, the rooms were so spacious and the beds so comfortable! The shower was so powerful which was great after a long day of exploring the city! We would walk anywhere we wanted to go which was lovely especially as the hotel is so close to... More 

Helpful?
1 Thank Stevie_Gadsby
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Stevie_Gadsby, Happy Birthday to your mom! I am so genuinely happy The Surrey was able to share this experience with you and your family for the holiday. Thank you for taking the time to share this with us. Thank you for acknowledging Morgan in concierge, she is a wonderful asset to our team. Your kind words fill our hearts... More 

New York
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

My friends were trying to convince me that The Surrey is the best hotel to stay in when visiting NYC (now that I no longer live there). My room was generic and sub-par especially compared to my friends' rooms and we paid the same price. The staff was less than pleasant with the manager being rude. I will return to... More 

Review collected in partnership with this hotel

Helpful?
4 Thank deborahgE5271YZ
PedroDias-GM, Manager at The Surrey, responded to this review

Dear deborahgE5271YZ, Thank you for taking the time to share your experience with us from your recent stay. Please accept my sincere apologies for the inconvenience you may have experienced in respect to your guest room. The Surrey takes pride in ensuring our guest’s satisfaction and delivering an impeccable, authentic five-star experience. Unfortunately, we did not meet your or our... More 

Enterprise, Alabama
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago

This is my second stay at the Surrey. It is a nice, cozy boutique hotel on a quiet side street between Fifth Ave. and Madison Ave. The first thing that attracted me to return and didn't disappoint was the hospitality of the staff. Secondly, the beds are so very comfortable. I enjoyed three nights of really good sleep. It is... More 

Review collected in partnership with this hotel

Helpful?
2 Thank FrequentTraveller090
PedroDias-GM, Manager at The Surrey, responded to this review

Dear FrequentTraveller090, We are so happy you have enjoyed your overall stay with us at The Surrey. Thank you for your kind comments. I look forward to sharing them with the rest of team. Thank you for highly recommending The Surrey, I am personally very happy we were able to receive the opportunity and be a part of your experience.... More 

New York, NY
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 2 weeks ago

I stayed here in advance of an event nearby. I was having a tough day: no breakfast or lunch and I had so much work. They were super nice and the rooms are amazing. I felt renewed when I left and I'm so glad I stayed there. Special place and great location. Midtown is a bit of a distaster these... More 

Helpful?
2 Thank Trip718
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Trip718, Thank you for taking the time to share your stay at The surrey. I am delighted to hear you have enjoyed your overall stay. We take great pride in our location and delivering an impeccable experience to our guest. We hope to welcome you back soon. Happy Holidays! Sincerely, Pedro Dias General Manager More 

Sydney, Australia
Level Contributor
56 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 weeks ago

We booked a 4 night stay in one of The Surrey’s Grand Deluxe Salon rooms many months before we arrived in NYC. We were celebrating a milestone anniversary and wanted to stay somewhere special. The hotel is extremely impressive. When you arrive you immediately feel the air of extravagance – with a magnificent façade; a grand art deco entrance; al... More 

Helpful?
2 Thank Jan M
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Mr. Jan M, Thank you for taking the time to share your experience with us. I would sincerely like to apologize for the less than perfect experience you had during your arrival and issues you have also mentioned in regards to your guest room. We do appreciate your relationship with us. Please rest assure that your candid feedback has... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

The Surrey is a fantastic hotel in a convenient location on the Upper East side. Steps to museums, restaurants, Central Park, Madison Avenue shopping and transportation. The entire staff is friendly, welcoming and professional. The on-site bar Pleiades features great cocktails and a warm intimate atmosphere. Great place to wind down after the day. Live jazz on Friday nights. Rooms... More 

Review collected in partnership with this hotel

Helpful?
3 Thank B7024UHwilliamt
PedroDias-GM, Manager at The Surrey, responded to this review

Dear B7024UHwilliamt, It makes me so happy to hear you have enjoyed your overall stay with The Surrey! I am personally very proud of our location and its proximity to central park! Thank you so much for taking the time to share your experience with us. We are delighted to hear that you enjoyed your guest room and its amenities... More 

Houston, Missouri
Level Contributor
60 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 2 weeks ago via mobile

I just returned from a week at the Surrey. I am so happy I chose this hotel. Everything about my stay was pleasant. From check-in, friendly, accessible and helpful. My room was quiet, comfortable.,my shower was the best I have ever had. (I have been all over the world). The appointments perfect. The staff went out of their way to... More 

Helpful?
3 Thank Jeri C
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Jeri C, Thank you so much for taking time to share your wonderful experience with us! I am so happy to here you enjoyed your overall stay with your granddaughter and daughter. Thank you kindly for recommending The Surrey. I sincerely value your relationship and your kind words. I look forward to sharing your experience with the rest of... More 

Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 weeks ago via mobile

The bell staff were great. Front desk staff were welcoming and friendly. Housekeeping did an amazing job. Be prepared to pay for water in your room, and WiFi unless you want to sign in every 24 hours for the free service. The decor in the rooms is very modern, mostly black and grey. The rooms are small, but well appointed... More 

Helpful?
1 Thank Laughing04
PedroDias-GM, Manager at The Surrey, responded to this review

Dear Laughing04, Thank you so much for sharing your experience with us! I am very happy to hear how much you enjoyed your stay with us. Thank you for you comments and acknowledge our front desk and bell staff. I look forward to sharing your kind words with the rest of our team here at The Surrey. We look forward... More 

New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

The Surrey is truly a unique NYC experience. A boutique style hotel located in a beautiful residential area within walking distance to central park. It doesn't get better than that. From the moment the doorman welcomes you to the time you check out, you are made to feel special. Very personable staff. The interior decor is Art Deco-ish... and it... More 

Helpful?
1 Thank MartaL1970
PedroDias-GM, Manager at The Surrey, responded to this review

Dear B3558YJmarta, I am beyond happy that you had an overall great stay. We so very much look forward to welcoming you back soon! Thank you for taking the time to share your experience with all of us! Sincerely, Pedro Dias General Manager More 

Washington DC, District of Columbia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Expected better service for the hotel caliber. Check-in was late. The staff is very polite but lacks follow-through. The requests weren't taken seriously. The food is consistently excellent -room service and restaurant.

Review collected in partnership with this hotel

Helpful?
1 Thank annmarie672014
PedroDias-GM, Manager at The Surrey, responded to this review

Dear annmarie672014, Thank you for taking the time to share your experience. I would like to personally apologize for the less than perfect stay you may have had. Please rest assure this does not go unrecognized and we take your feedback very seriously. Whether their was a miscommunication with the front desk or housekeeping in regard to your check in... More 

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: €347 - €962 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 190
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Cheap Tickets, Orbitz, Hotels.com, Travelocity, Odigeo and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#12 Spa Hotel in New York City
#18 Green Hotel in New York City
#27 Family Hotel in New York City
#43 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms are excellent and food is too”
 of 5 bubbles Trip718, 18 Nov 2016 | Read review
“NYC is loud so do reserve on a higher floor especially if you like sleep with your windows open. It's quieter and the air is fresher!”
 of 5 bubbles MartaL1970, 14 Nov 2016 | Read review
“Higher floors - paying a bit more for a Grand Deluxe is really worth it.”
 of 5 bubbles Pelefant, 5 Nov 2016 | Read review
“higher floors give a partial view of Central park and are away from the street so are quieter.”
 of 5 bubbles Jerry258, 2 Nov 2016 | Read review
“Higher up floors, quieter, a few rooms have a balcony and/or fireplace.”
 of 5 bubbles pamelagreer, 1 Nov 2016 | Read review
5 of 5
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