We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Sheraton New York Times Square Hotel

Show Prices
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Sheraton New York Times Square Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

7,144 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton New York Times Square Hotel
See the most recent reviews
Showing 5,730: English reviews
Dublin, Ireland
Reviewed 6 November 2016 via mobile

Had a really great few days in Sheraton Time Square. Staff couldn't have been more helpful and friendly. Very professional. Shared a beautiful suite with friends. Jonathan Lomitola was the man who organised all our requirements, 5 star 👍

 Report
Helpful?
1Thank Eithne T
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your kind words about Jonathan! They made his day! Thanks for taking time to give us a five-star review. Please come back and see us soon; you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Mount Juliet, Tennessee
Reviewed 5 November 2016 via mobile

Upon arrival and checking in the Manager had come over to speak with the clerk and only gave us notice after we initiated conversation. Even then his sincerity was fake and his smile forced. The clerk on the other hand was friendly enough. Positives were: luggage check for a small fee if you arrive early or need to check out...

 Report
Helpful?
Thank Sarah W
Reviewed 4 November 2016 via mobile

Besides the long lines and the childish front desk, after I checked in and was charged a $50 deposit for my room. I get a call from my bank fraud department informing an additional $207 was charged from the Sheraton. I called the front desk and finally spoke to someone after being placed on hold twice for over 30 minutes...

 Report
Helpful?
2Thank Arneca A
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

We deeply regret this situation! Please email Joseph.Giordano@Sheraton.com to set up a quick call to discuss. We will make this right. Thank you again for choosing The Sheraton New York Times Square Hotel. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Reviewed 4 November 2016 via mobile

Nice size for NYC. Clean, standard amenities, wonderful location. Great for meeting location. Nothing special or fancy, but the familiarity you expect from a Sheraton. Complimentary luggage check if your room isn't ready. Complimentary WIFI for SPG members.

 Report
Helpful?
Thank RHGH2001
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for writing such a lovely review. Thanks especially for your kind words about our location, amenities and staff. Please come back and see us soon. You always are welcome here. Thank you for choosing The Sheraton New York Times Square Hotel. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

United Kingdom
Reviewed 4 November 2016 via mobile

My friends and I stayed here for 4 nights and we had a great time. The room was perfect for our stay. Comfy beds, decent sized bathroom with a bath/shower and a flat screen TV. The hotel is in a fantastic location right on Times Square. It's also located right by the subway station so easy to get everywhere. It's...

 Report
Helpful?
1Thank BG4745
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for writing such a lovely review - we really appreciate your taking the time to post this. Please come back and see us soon. You always are welcome here. Thank you for choosing The Sheraton New York Times Square Hotel. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Calgary, Alberta
Reviewed 3 November 2016

Excellent location especially for a first time visitor to the Big Apple, walking distance to Central Park, St Patrick's Cathedral, Times Square, shopping centres and many more attractions. Room is rather small which is average for a NY hotel, but clean and rates are reasonably good.

 Report
Helpful?
1Thank Evelyn S
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for writing a four-star review, wiith such kind words about our location, cleanliness and value. Thanks also for your constructive feedback about room size; feedback like yours helps us to do better! Please come back and see us soon. You always are welcome here. Thank you for choosing The Sheraton New York Times Square Hotel. Warm Regards, The...

Edinburgh, United Kingdom
Reviewed 3 November 2016 via mobile

I stayed 8 nights for a mix of business and pleasure. On the plus side the room was a good size, well equipped and the bed was very comfortable. However the room was dirty (not unsanitary though). How the staff could miss it I don't know. Visible dust and dirt, old chocolate bar papers and tissues down the back of...

 Report
Helpful?
Thank Fiona G
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you fortaking time to review uss on TripAdvisor. We are happpy to learn that you enjoyed our location, rooms and beds. We are disappointed to hear that housekeeping failed to meet or exceed your expectations, and that noise was problematic during your stay; we regret this, but we very much appreciiate your feedbaack on how we can improve. Please...

Reviewed 3 November 2016

Had a date to see a show, so we got a good last-minute deal and spent the night in mid-town. While the Sheraton has a bit of an "industrial hotel" feeling, everything was done with taste, very clean, staff responsive and friendly. And you can't beat the midtown north location. Easy walking to Broadway shows and Times Square, and the...

 Report
Helpful?
1Thank Bob M
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for writing such a lovely review. Please come back and see us soon. You always are welcome here. Thank you for choosing The Sheraton New York Times Square Hotel. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Dubai, United Arab Emirates
Reviewed 3 November 2016 via mobile

I would have to say that the best thing about this hotel is the location. It can't get better then this. The rooms are comfy but small. The stuff are ok but sometimes inpatient. They got FedEx downstairs which is very helpful! It is a bit nosy because of the traffic and the neighbours but nothing can bit this perfect...

 Report
Helpful?
Thank Tzupy29
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for writing a four-star review. We appreciate your kind words about our loaction; thank you. We also appreciate your feedbaack about our staff and rooms; feedback like yours lets uss know where we can imporve (and we will!) Please come back and see us soon. You always are welcome here. Thank you for choosing The Sheraton New York...

Richmond, Virginia
Reviewed 3 November 2016 via mobile

I stayed two nights here and while the hotel is nice, the check in/out is a disaster. Both times they were not fully staffed and we waited in line for more than 30 minutes. It is odd there are so many employees meandering out offering to help with luggage and no one paying attention to the disaster at reception. Would...

 Report
Helpful?
Thank Joy G
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We regret that your check-in did not meet or exceed your expectations. Your feedback matters to us; looks like we let you down here. If you would like to discuss the matter further, please email Joseph.Giordano@Sheraton.com to set up a quick call. Thanks...

1,606 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1356)
Viewed
Room/Suite (322)
Viewed
Bathroom (130)
Viewed
View from Room (134)
Viewed
Hotel & Grounds (248)
Viewed
Dining (24)
Viewed
Business Centre/Function Rooms (6)
Viewed
Family/Play Areas (4)
Viewed
0:48
Videos (2)
Viewed
Other (486)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (203)
Viewed
Amenities (51)
Viewed
Executive Suite (56)
Viewed
Dining (4)
Viewed
Superior King Room (30)
Viewed
The Hotel (32)
Viewed
Traditional Double Room (30)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (19)
Viewed
Dining (6)
Viewed
View from Room (3)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
Crowne Plaza Times Square Manhattan
Crowne Plaza Times Square Manhat...
#198 of 467 in New York City
9,174 reviews
Midtown
The Westin New York at Times Square
The Westin New York at Times Squ...
#187 of 467 in New York City
1,998 reviews
Midtown
Hilton Garden Inn Times Square
Hilton Garden Inn Times Square
#145 of 467 in New York City
6,788 reviews
Show Prices
Show Prices
Show Prices
Midtown
Novotel New York Times Square
Novotel New York Times Square
#136 of 467 in New York City
4,882 reviews
Midtown
Hilton Times Square
Hilton Times Square
#102 of 467 in New York City
6,461 reviews
Midtown
DoubleTree Suites by Hilton Hotel New York City - Times Square
DoubleTree Suites by Hilton Hote...
#172 of 467 in New York City
7,685 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: €226 - €489 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Orbitz, Hotels.com, Travelocity, Priceline, Cancelon, HotelsforEveryone, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your Sheraton New York Times Square Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#185 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
139 questions
Ask a question

See all questions (139)

Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Definitely go for Club Level with King size bed.”
JC_122015, 28 Apr 2017 | Read review
“Ask for a room away from the elevators. The noise from people getting on and off is loud at times.”
RickP17, 26 Apr 2017 | Read review
“All rooms are supposed to be renovated. If they are not, then ask for a renovated room. I think the rooms need more work. Lots of chips and some peeling wall paper”
865ricka, 25 Apr 2017 | Read review
“ask for high floor view”
candystoreny, 25 Apr 2017 | Read review
“High Floor and upgrade to the club lounge”
Pendana21, 25 Apr 2017 | Read review
5 of 5