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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,866 Reviews from our TripAdvisor Community

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Showing 5,477: English reviews
Dallas, TX
Reviewed 18 September 2016

This is my go to property when in NYC. It is convenient to my office (a plus) but also the subway if I want to head south to Little Italy or just walk to Times Square and take in the ambiance. For SPG members, you will get access to the club level most likely.

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Thank WildBill_TX
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review, and thank you for your kind words about the Sheraton New York Times Square Hotel being your "go to" hotel in NYC. We loved reading that! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Reviewed 17 September 2016

The lobby is really nice but was crazy crowded/busy weekend. I have a PhD and the elevators outsmarted me! So pay attention to how they work. Comfortable bed but bathroom is worn and there was a few black hairs in the bath tub and bathroom that looked like from cleaning person because looked clean otherwise. But still dwelled me out.

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Helpful?
Thank Kate G
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your three-star review, and thank you for your kind words about our location and "comfortable" beds. Thanks especially, however, for your constructive feedback about room decor, and the elevator system, and houesekeeping. We appreciate this feedback, and will use it to improve. Thanks for alerting us! Please come back and see us again soon. You always are...

Meppershall, United Kingdom
Reviewed 17 September 2016

Stayed for a week here, staff were welcoming and efficient . The room on the 34th floor was very large for nyc, though the bathroom was small and a bit grubby, house keeping was a bit average, with beds not always made properly. Had breakfast in the room once which was a wapping $82 for 2 , definitely not worth...

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Thank bev_allen123
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your four-star review, and thank you for your kind words about our staff and location. Thanks especially, however, for your constructive feedback about housekeeping issues, breakfast pricing, thin walls and noise issues. We appreciate this feedback, and will use it to improve. We also regret that you found the property to be impersonal; we hate hearing that...

Glasgow, United Kingdom
Reviewed 16 September 2016

First time visit, we arrived after a lengthy transatlantic travel and the clerk upgraded our room & gave us a voucher for breakfast in the hotel to celebrate a birthday. Five nights flew by, the staff were helpful, booked excursions for us. Breakfast was busy as two large groups were staying, however we were quickly found a table and staff...

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Thank Springburnlass
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review, and thank you for your kind words about our rooms and location - and about Molly and Jonathon. Thanks especially, however, for your constructive feedback about elevator (lift) issues over Labor Day Weekend; we regret that those caused inconvenience. We appreciate this feedback, and will use it to improve. Please come back and see...

Tulsa
Reviewed 16 September 2016

We stayed on a Club Floor and loved the services that come with it! Our housekeeper, Almaz Guteta, was fantastic. She was flexible about refreshing our room and was so pleasant everyday! I would also like to acknowledge Rinad Alkurdi, VIP and Club Services manager. I loved being greeted before we even arrived. It was a great way to make...

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Thank Krista M
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks for the kind words about Almaz and Rinad - they made our day, and theirs! We truly appreciate your kind words about our staff and location - thank you. Please come back and see us again soon. You always are welcome here! Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Kidderminster, United Kingdom
Reviewed 16 September 2016

We went as a family of six with four in one room and two in the other. Both rooms were clean and comfortable. Good value considering it is so close to Times Square and Central Park. We ate out for all our meals and were able to walk to the sights.Not free WiFi. Helpful staff. The bar closes at half...

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Thank Banterista
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your four-star review, and thank you for your kind words about our staff and location. Thanks especially, however, for your constructive feedback about WiFi fees. We appreciate this feedback, and will use it to improve. Please come back and see us again soon. You always are welcome at The Sheraton New York Times Square Hotel! Warm Regards,...

Reviewed 16 September 2016 via mobile

Stayed for one night with my husband who is and spg member. Expected our upgrade would result in a nicer room rather than the higher floor which they claim is an upgrade. Room is small and bathroom ridiculous. Towels are thin and rough. Bed is not comfortable and springy. Every time my husband turned I felt it. On the upside...

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Thank Roxanne W
Reviewed 15 September 2016

Went to this hotel with my family (2 adults and 2 children) because it was the best deal we had near Times Square. Like everybody says, the location is perfect, approximately 10 blocks from the heart of Times Square. Also, if you go the other way on 7th Avenue, you have a 10 minutes walk and you are at Central...

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Thank Nicolas B
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your four-star review of The Sheraton New York Times Square Hotel. We are honored that you and your family chose to stay with us. We love our Canadian guests! Thanks also for your kind words about our location and cleanliness. Please come back and see us soon. You always are welcome here! We would be delighted to...

Reviewed 15 September 2016 via mobile

This hotel is situated a short walk from Time Square Centre! We could walk to sit an eat breakfast in Time Square (they put chairs an tables out early in the morning). The hotel is clean, plenty of lifts. We were on the 15th floor with a view where we could see loads going on. NY is the city that...

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Thank wigfor
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review of The Sheraton New York Times Square Hotel. And thanks for staying with us again! Thanks also for your kind words about our location and cleanliness. Please come back and see us soon. You always are welcome here! We would be delighted to host you again. Warm Regards, The Sheraton New York Times Square...

Los Angeles
Reviewed 15 September 2016

We recently stayed at this hotel for two nights. The staff was really excellent and very freindly, which is rare for a NY hotel. The decor of the hotel is very nice and the hotel is very clean. The reason I am only giving it three stars is the rooms and bathrooms are VERY small even by NY standards. There...

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Thank Jennifer S

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: €247 - €523 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#183 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Know what kind of view you and how many people are coming in advance.”
 of 5 bubbles 902theb, 21 Mar 2017 | Read review
“Make sure you don't get room 744”
 of 5 bubbles , 20 Mar 2017 | Read review
“higher floors have better views”
 of 5 bubbles joestarrs, 20 Mar 2017 | Read review
“Club lounge is great if you are platinum or on that floor. Get a room away from the elevators since they are noisy and people will probably congregate out there swearing when they have to wait forever for it to arrive.”
 of 5 bubbles drm237, 20 Mar 2017 | Read review
“Do not touch and move products drawer and fridge since you will be charged automatically if you move products. There are Starbucks coffee making kit in the room.”
 of 5 bubbles , 20 Mar 2017 | Read review
5 of 5