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Sheraton New York Times Square Hotel

Booking.comUS$375*
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GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Sheraton New York Times Square Hotel
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7,138 Reviews from our TripAdvisor Community

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Showing 5,724: English reviews
Reviewed 7 January 2017 via mobile

Sheraton was amazing. Great service, such a beautiful building, and the bed was the most comfortable bed I've ever slept in from a hotel. In a very central location walking distance to the subway and Times Square.

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Helpful?
Thank Kat H
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review our hotel. We appreciate your kind words about our location and beds. Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

San Antonio, Texas
Reviewed 7 January 2017 via mobile

This USED to be our go to place for our annual trip to NYC, but never again. We always stay on a club floor with access to the club lounge. There is a nice continental breakfast daily and a hot pot of soup, raw vegetables, cheese and crackers in the evening. My family knew that at 6:30 p.m. we were...

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Helpful?
2Thank Karen E
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review our hotel. We regret that your most recent stay did not meet or exceed your expectations. We appreciate your constructive feedback about the soup, the elevators and room service fees. We always want to know what we can do better; thank you for telling us. Please come back and see us again soon....

Reviewed 6 January 2017 via mobile

The hotel is well located close to both Times Square, Central Park and the Rockefeller building. The rooms were clean and the reception staff were very friendly. If you need baggage stored before checkin then they offer an area, but beware there is a charge and it is not cheap. The staff manning this area were unwelcoming and not careful...

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Helpful?
2Thank jodi b
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review our hotel. We regret if your recent stay with us did not meet or exceed your expectations. We appreciate your constructive feedback about our staff and elevators. We always want to know what we can do better; thank you for telling us. Please come back and see us again soon. You always are...

Waterlooville, United Kingdom
Reviewed 6 January 2017

We arrived on Christmas eve and landed at Newark airport, it is $80 in a yellow cab to the hotel, we however took the train and it terminated 34St station, this was quite a walk to the hotel on a busy afternoon with our cases, so I would recommend a cab to the hotel. The hotel staff were polite and...

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Helpful?
2Thank gentry693
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review our hotel. We appreciate your kind words about our location, staff and gym. Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Reviewed 6 January 2017

have stayed at this hotel from 13 until 17 of December. The stay was very disappointing. Examples: No SPG Platinum member recognition, no way for any upgrade. During check-in they told me that they even don't have the room I booked. After my protest they finally found the room. Front desk staff rude. On the SPG page in advanced I...

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Helpful?
1Thank Jarosław T
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

We thank you for writing a review, and we regret that your recent stay with us did not meet or exceed your expectations. We would welcome the chance to discuss the issues with you in person; please email Joseph.Giordano@Sheraton.com to set up a quick call. We very much appreciate your constructive feedback about inattentiveness to your SPG membership/lack of upgrades;...

Toronto, Canada
Reviewed 6 January 2017

The Sheraton New York Times Square is my hotel of choice when I visit New York City. You cannot beat the location. The rooms are comfortable and I'm always impressed with the efficiency of the check-in counter. Special thanks to Jon Lomitola who is always on hand to ensure that the check-in process goes smoothly. This hotel is definitely my...

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Helpful?
Thank MariaLIngeman
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a five-star review of our hotel. We loved hearing we are your "home away from home." Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Edgewater, Australia
Reviewed 6 January 2017

A very nice hotel, located centrally and within esay walking distance to Times Square. The only down-side was the extremely noisy lobby where every conversation seems to reverberate off the walls. Was great to get a free upgrade to a corner room from where we had a brilliant view down to times square. Staff were kept very busy by the...

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Thank peterbEdgewater
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review our hotel. We appreciate your kind words about our location and staff. We also appreciate your feedback about our "noisy" lobby; thanks for letting us know what we can do better, as it helps us to improve, constantly, for our guests. Please come back and see us again soon. You always are welcome...

Reviewed 5 January 2017

Nice place, nice location, great lobby, good rooms, comfortable, good value all around. The place is close to Times Square and Central Park and close to so many restaurants. Starbucks downstairs. Clean and nice

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Thank 98bradleyt
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review our hotel. We appreciate your kind words about our location and value. Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Reviewed 5 January 2017 via mobile

Stayed at this property and regret it. The hotel offers a decent location but nothing else. Don't fall for the location. There are other properties that offer better services for the same price. Service / standard / staff: Guests had no choice but to lineup and wait for the elevators, which were broken or slow as molasses. The management didn't...

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Helpful?
Thank Hammad S
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your constructive feedback about elevators, check-in, housekeeping and much more. It seems your stay with us fell far short of your expectations; we regret this; we especially regret letting down an SPG Member! We would welcome the chance to discuss the matter with you, to hopefully try and make this right. Please email Joseph.Giordano@Sheraton.com at your convenience...

Chelmsford, United Kingdom
Reviewed 5 January 2017

Centrally located, well decorated hotel. Our room was a good size with a sofa bed, coffee table & coffee maker ( for fellow Brits it's easy to just run water through to make tea😊 ) The bathroom, as the room was clean & well appointed. Both were serviced daily with a fresh set of quality towels. As for the computerised...

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1Thank jankey2001

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07/05/2017 08/05/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: €228 - €488 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#185 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the elevators. The noise from people getting on and off is loud at times.”
RickP17, 26 Apr 2017 | Read review
“All rooms are supposed to be renovated. If they are not, then ask for a renovated room. I think the rooms need more work. Lots of chips and some peeling wall paper”
865ricka, 25 Apr 2017 | Read review
“ask for high floor view”
candystoreny, 25 Apr 2017 | Read review
“High Floor and upgrade to the club lounge”
Pendana21, 25 Apr 2017 | Read review
“If you get a small room, ask for a queen and not a king bed. There is no room to move in standard rooms, even an upgrade to concierge level, with a king bed.”
841francines, 24 Apr 2017 | Read review
5 of 5
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US$375* /night
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Prices are for 1 room, 2 adults
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