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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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6,895 Reviews from our TripAdvisor Community

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Virginia Beach, Virginia
Reviewed 14 November 2016 via mobile

I recognize that NYC is expensive (for the life of me I can't understand what people like about it), but $400/night for a hotel room that is probably 10 feet in width is pretty absurd. Virtually every hotel toom at a major chain that I have stayed at in the past 5 yrs has been less expensive, amd had more...

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Thank chip s
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks for taking time to give us a review. We apologize if your room size failed to meet or exceed your expectations. Please come back and see us soon; you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Reviewed 14 November 2016

We stayed for 3 nights and it was our first visit to NYC -- Joy at the front desk was simply amazing! She welcomed us, upgraded our room with out a blink of an eye. She made our first impression of the city remarkable. The hotel is clean, staff is very helpful and friendly and we couldn't be happier with...

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Thank Monique B
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks for taking time to give us a fantastic review. Thanks for your lovely words about Joy - they made her day. Please come back and see us soon; you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Pennsylvania Furnace, Pennsylvania, United States
Reviewed 13 November 2016

Easy walking distance to all of the attractions of Times Square, as well as a subway stop on the corner to go anywhere in the city. Staff are first-rate and helpful - Kudos to Michael Wearen and his staff at the front desk! I came with 3 of my colleagues and 55 college students for the weekend, and despite our...

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Thank Jeff H
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks for taking time to give us a review. Thank you for your kind words about our service, location and staff (esp. Michael). Please come back and see us soon; you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Washington DC & San Diego CA
Reviewed 13 November 2016

Extremely noisy hotel. It doesn't keep out the street sounds, even if you are on a high floor. Everyone in our party complained of this, with lower floors apparently being worse. Thin walls so you can hear the other guests too. Great sweet sleeper beds, but too noisy for the beds to help much with sleep, and other than that...

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Thank roeslers
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks for taking time to give us a review. We do apologize if your stay did not meet or exceed yoour expectations - especially regarding to noise. We will use your constructive feedback to improve, and we thank you for taking time to give it to us. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Honolulu
Reviewed 12 November 2016

We have stayed here once before. This time was much more crowded as it was Marathon weekend. Sheraton with its SPG club recently merged with the Marriott Rewards club so I was anxious to compare the amenities. I was disappointed upon check in to learn that Gold Elite members from Marriott also get Gold benefits from SPG, but this does...

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Thank sharkisland
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks for taking time to give us a review. Thanks also for your feedback about the elevator system and Club Lounge (post-merger). We especially appreciate the feedback of Gold SPG members like you. Thank you for it; it helps us to improve. Please come back and see us soon; you always are welcome here. Warm Regards, The Sheraton New York...

Sydney, Australia
Reviewed 12 November 2016 via mobile

We stayed at the Sheraton Times Square, as part of a large group running the NYC marathon. We experienced 2 rooms- both dimly lit with dated decor (no issues with cleanliness). Neither bathroom had exhaust fans- the room/ mirrors took ages to clear. At peak times it took over 15 minutes to get a lift to your floor - its...

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1Thank ssyja
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

We regret that you did not enjoy your recent stay with us. We apologize for issues with the elevator system and room decor. We do appreciate that you took time to give our your feedback, to alert us to areas where we might improve. Thank you again for choosing The Sheraton New York Times Square Hotel. Warm Regards, The Sheraton...

Dubai, United Arab Emirates
Reviewed 11 November 2016 via mobile

Ok so can't say anything but magical when you arrive to the lights of the Times Square. Walking distance from fanciest places.. Empire State Building Central Park shopping district. Amazing. My biggest problem was that the room are not isolated! I was waken up by every movement in the hallway which resulted in poor sleep all night considering that if...

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1Thank J-W-travellers16
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks for taking time to give us a review, and kind words about oour location. Thanks also for your constructive feedback about noise and room size; feedback like yours helps us to know ehere we can improve. Please come back and see us soon; you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

Lowell, Massachusetts
Reviewed 11 November 2016

Jonathan Lomitola was great to work with and took care of all out needs. We had the pleasure of staying at the hotel for 4 nights the first week of November. Location could not have been better- Overnight rooms connecting were set up great. Staff was friendly and always available when needed. I would recommend this hotel to everyone that...

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1Thank Kathleen T
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your kind words about Jonathan! They made his day. Thanks for taking time to give us a review. Please come back and see us soon; you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

florida
Reviewed 10 November 2016 via mobile

After coming here many times over the years, I think we're done. The main lobby feels like you're at the motor vehicle office. It's chaotic, busy with lots of people, many are clearly not guests. The staff is not really welcoming at all, and certainly not up to the standards of some other " luxury" hotels. Being Starwood members for...

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Thank tuscany1943
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks for taking time to give us a review. We regret that your recent stay did not meet or exceed your expectations. We do apprecate your constructive criticism about our staff, room size, tiny bathrooms and showers. Feedback like yours helps to direct us on what we can do better -- so thank you foor your feedback. We do hope...

San Francisco, California
Reviewed 10 November 2016

Very convenient location, everything is walking distance to Broadway, Madison Square Garden, Times Square. Good size room, clean and spacious. The staff are very helpful Near by restaurant and shops too.

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Thank Joan V
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thanks for taking time to give us a lovely, four-star review. Please come back and see us soon; you always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Guest Relations

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: €246 - €522 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#184 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pillows were too soft for us, but bed was perfect. Nice to stay on the quieter 50th floor. Beautiful, spacious lobby, and excellent staff! ”
 of 5 bubbles rosariaa637, 27 Mar 2017 | Read review
“The rooms were a little tight so it was tough to walk around the with no place to put the suitcases except for the floor.”
 of 5 bubbles gretcheno769, 27 Mar 2017 | Read review
“Go for the 50th floor the views are great”
 of 5 bubbles 153louiseb, 27 Mar 2017 | Read review
“Higher floors give perfect views”
 of 5 bubbles daniellS3988PP, 26 Mar 2017 | Read review
“Our room had A LOT of space around the door, such that bright hallway light illuminated the room. In addition the curtains do not close tightly at the edges so if you like a dark room bring duct tape for the door cracks and push pins for the curtains...or a sleep mask!”
 of 5 bubbles 511kenk, 25 Mar 2017 | Read review
5 of 5