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Sheraton New York Times Square Hotel

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Sheraton New York Times Square Hotel
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7,154 Reviews from our TripAdvisor Community

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Showing 5,739: English reviews
East Moline, Illinois
Reviewed 7 February 2017

With over 800 ppl with the Honors performance crowd, staying at the hotel, the staff, the facility was well cared for and very helpful . Beautiful hotel, great staff, great crowd control. Great central location for what we needed to get too. 9/11 Memorial by subway (easy access), Carnegie hall, Times Square, Central Park, all were easy walking distances

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Thank Greg S
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five star review - and thank you for your kind words about our location, staff and more! You made our day! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square

Hong Kong, China
Reviewed 7 February 2017

Staff service very good. Location ok. But rooms are too small. Don't want to stay in room at all, except sleep and shower. I am an Asian female that isn't tall nor big. And I travelled alone i.e. I am the only occupant stay in the room, yet I feel the compression from the small room. Can't imagine how the...

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Thank marg0dy
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review - and thank you for your kind words about our location. We regret that other aspects of your stay -- room size and Club Lounge -- did not meet or exceed your expectations! We would like to discuss the matter with you; please email Joseph.Giordano@Sheraton.com to set up a quick call to discuss, at your...

Leicester
Reviewed 7 February 2017

Stayed with my family. Excellent customer service. My son is diabetic and needed to keep insulin cold, a fridge was delivered to the room within no time. It's a 5 minute walk from Times Square. The only down side is, no free wifi in the room. But there is in the lobby so not all bad.

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Thank Jo M
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review - and thank you for your kind words about our location. We are honored that you and your son chose to stay with us - thank you. We do appreciate your constructive feedback about WiFi - we always want to know how we can be better! Please come back and see us again soon. You...

Rozelle, Australia
Reviewed 7 February 2017 via mobile

Stayed here with my brother for four nights in early Feb. the location was really the main selling point for the hotel. It is perfectly located for all the midtown attractions. You can easily walk to Grand Central, Central Park, Empire State Building, Chrysler Tower, Roosevelt Center, etc. to get downtown to 911 Memorial, Wall Street, Freedom Tower and Statue...

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1Thank PaulandRachel1
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review - and thank you for your kind words about our location. We regret that other aspects of your stay (room size and bathroom size) did not meet or exceed your expectations. We regret this! We do appreciate your constructive feedback - we always want to know how we can be better! Please come back and...

Birmingham, Alabama
Reviewed 7 February 2017

The Sheraton Times Square was within walking distance of so many attractions! Our stay was accentuated by the excellent service and support provided by the staff. Our every request was quickly and courteously fulfilled. Our room was even more than we expected, with a partial view of Times Square.

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Thank raymondbT5170FR
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review - and thank you for your kind words about our location, room and staff. Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square, Social Media Manager

Odessa, Florida
Reviewed 7 February 2017

This was a trip I received from my husband for a friend and I to get away to NYC for a couple days. Without question, I knew I wanted to stay at the Sheraton. I have stayed in this particular hotel many times and this time was no different from the others, with the pleasant surprise of upgrades to the...

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Thank tnurseparrothead
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your five-star review - and thank you for your kind words about our location, recent upgrades, cleanliness and more. Thanks also for your very kind words about Jonathan - you made his day! Please come back and see us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square

Irvine, California
Reviewed 6 February 2017

Internet is slow and charged daily. Odor smells bad in the room. Bathroom is very small. Moat of AC outlets attached to lighting does not work. Too many people in the lobby area. Elavator is slow and have to wait long time. Check in was very fast.

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Thank jqirvine
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

We deeply regret that we let you down - and did not meet or exceed your expectations during your stay! Seems like there were many issues - odors, Internet speed and fees, small bathrooms, AC issues, elevator issues; we regret all of these! Please email Joseph.Giordano@Sheraton.com to set up a quick call to discuss at your earliest convenience - please...

Baltimore, Maryland
Reviewed 6 February 2017

Sheraton New York Times Square is an excellent property. Rooms are spacious, by NYC standards; location is outstanding with subway literally right around the corner, and amenities abound. Additionally, rooms and public areas are clean and well-maintained. From someone who is in the City several times a year and has stayed in many, many hotels there, take the recommendation to...

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Thank Lewbal
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for staying with us, and thank you for your five-star review! We also appreciate your kind words about our location, rooms, amenities and more! Please come back and visit us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

Dublin, Ireland
Reviewed 6 February 2017 via mobile

I stayed here for 3 nights while attending a conference at another venue close by. The room was adequate with a comfortable bed, coffee machine, small bathroom and well stocked mini bar. I frequently had to wait several minutes for an elevator, which was a pain. The staff were doing their best. Could do with some modernisation but not a...

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Thank woodsie9
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for staying with us, and thank you for your review! We also appreciate your kind words about our location, rooms and staff. We also appreciate your constructive feedback about our elevators and decor; we always want to know how we can improve, so thanks for your feedback. Please come back and visit us again soon. You always are...

New York City, New York
Reviewed 6 February 2017

It was a nice hotel, conveniently located to broadway shows, Times Square shopping and Carnegie Hall. The staff is helpful. The beds are SMALL - seriously they are not full size, they are a generous twin. So if you are used to having more bed this can make for some difficult nights. Other than that, enjoy NYC!

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Thank Lynnslines
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for staying with us, and thank you for your four-star review! We also appreciate your kind words about our location and staff! We also appreciate your constructive feedback about our beds; we always want to know how we can do better. Please come back and visit us again soon. You always are welcome here. Warm Regards, The Sheraton...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: €225 - €490 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#184 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ This hotel has been renovated but you could not tell it by the quality of the rooms, the hallways or the meeting rooms. I attempted to reach the front desk or the concierge several times but it went to voicemail or continuous ringing. I was put in a handicapped room that did not allow me to hang up my clothes. The "club" on the 44th floor is a rip off. $75 for breakfast & salad for appetizers? There was no "service " and how to use the elevator was never explained. ”
238marilynm, 29 Apr 2017 | Read review
“double beds”
eduardopG3857WJ, 29 Apr 2017 | Read review
“Rooms not really spacious, but manageable, and bathrooms very small.”
772ameliak, 29 Apr 2017 | Read review
“Ask for king bed, as most of them seem to have a couch, rather than just a table with 2 chairs, to sit on.”
393dennisw, 29 Apr 2017 | Read review
“Check the room service charges. There is a %15 percent room service charge, in addition to a $10 delivery charge. It's hard to see in tiny print on the menu. ”
103brianj, 29 Apr 2017 | Read review
5 of 5