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Sheraton New York Times Square Hotel

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6,379 Reviews from our TripAdvisor Community

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Showing 5,023: English reviews
Princeton, New Jersey
Reviewed today NEW

The hotel itself is fine, it's a nice location in the heart of town. The food was fine, $9.75 for a domestic beer, well youre in NYC. What made this a bad stay was their new elevator system (new since last year). Attending for a conference, and you have mass groups of people trying to use the keypad to enter...

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Helpful?
Thank GroheCentral
Switzerland
Reviewed today NEW

Ok this Sheraton is very well situated, not too close to TS so that you don't get all the crowd and noise. But close enough to walk there and close to quite a few subway lines, especially the one that goes to JFK. Lobby is busy, really busy. Expect a bit of wait during rush hours. But the Front Desk...

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Thank enelym1978
Palo Alto, California
Reviewed yesterday NEWvia mobile

From the bellboy that don't help to the front desk that doing you a favor everything not smooth. Large hotel that apparently full always because of the location. I 6 rooms to me and my team , as a platinum member with >100 nights you would expect to get nice room unfortunately tiny room to everyone including me. For them...

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1Thank salvax239
sheffield
Reviewed yesterday NEWvia mobile

We had booked 7 nights stay in a queen size room and whilst checking in we were upgraded to a king room and put onto the membership scheme so we could have free wifi throughout the hotel. The room was a good size, it was clean and had a free of charge coffee machine offering Starbucks coffee. The location was...

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1Thank monkeynesssheff
Voorhees, New Jersey
Reviewed yesterday NEW

This was my third time in NewYork and the location of this hotel is pretty close to Times Square with walking distance to the Broadway area and the Times Square section. Had a room with a partial view of TimesSquare. Lots of restaurants right outside the hotel.

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1Thank beckhsrules
Bristol
Reviewed yesterday NEWvia mobile

When I visited New York a couple of years ago I seen this hotel and thought great location so this year we stayed here. Great location! Upon check in we were asked if we wanted two beds which we said yes to, room was a great size - not sure what other rooms are like for reviews to say rooms...

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1Thank Charlotte D
Johannesburg, South Africa
Reviewed 2 days ago NEW

Very impressed with the location! The staff were very helpful and friendly. The lobby is always busy. Our only complaint was the lift system, which resulted in a lot of waiting, and it was not explained to us!

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1Thank JulieDsTravels
Boston, MA
Reviewed 2 days ago NEW

Had a quick two day business jaunt and had always stayed at a nearby hotel. Lobby was fairly elegant, desk clerk was efficient, but I found it odd that they were giving points for individuals who booked king, but willing to take doubles. No upgrades, and room had no view. Pretty darn small room and tiny bathroom. Lounge was decent...

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1Thank navi_jen
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review! Thanks for your kind words about our lobby and front desk and bartender, too. Please come back and see us soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

Bekasi, Indonesia
Reviewed 2 days ago NEW

I stayed here for two nights. Checked in was quick and overall service also good. The location was very perfect. Located in the Time Square and close to Rockefeller Center, Hard Rock, Central Park and there were a lot of souvenir shops and restaurant around the hotel. Room was comfort and clean.

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Helpful?
Thank Samuelpas
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review! Thanks for your kind words about our location, check-in and rooms. Please come back and see us soon. You always are welcome here. Warm Regards, The Sheraton New York Times Square Hotel, Social Media Manager

San Francisco, California
Reviewed 2 days ago NEW

Elevators run on a strange system that can get overloaded and had guests using the service elevator at one point - we were here for New Year's which was the main advantage to this hotel since we wanted to be in Times Square. Service was ok, Michael at conceirge was terrific. For the $$ we paid, the room was small,...

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Helpful?
Thank AnitaLazr
John D, Social Media Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for your review! Thanks for your kind words about Michael at the Concierge Desk, too. Thanks also for your constructive feedback about the elevator system, room size and in-hotel food options. We always appreciate constructive feedback; thank you for it. Please come back and see us soon. You always are welcome here. Warm Regards, The Sheraton New York...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: €174 - €438 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#42 Green Hotel in New York City
#184 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms higher up would be less noisy.”
 of 5 bubbles JulieDsTravels, 18 Jan 2017 | Read review
“We stayed on the 41st floor and found it to be quiet, particularly for being in Times Square!”
 of 5 bubbles sestac, 17 Jan 2017 | Read review
“the higher you go the more expensive it gets”
 of 5 bubbles peterruck, 17 Jan 2017 | Read review
“Ask for a room higher up so that it is not so noisy”
 of 5 bubbles juliesK7584JY, 15 Jan 2017 | Read review
“Think all rooms are identical apart from location in hotel. Noisy if windows are open”
 of 5 bubbles LyndaC990, 10 Jan 2017 | Read review
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