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811 7th Avenue 53rd Street, New York City, NY 10019-6002
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US$312
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Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 02/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton New York Times Square Hotel
Updated 02/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#322 of 513 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Effortless travel awaits during your visit to New York City at Sheraton New York Times Square Hotel. Located just steps from the Theater District, our hotel sits between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more.
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Property amenities
Paid private parking on-site
Wifi
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Business Centre with Internet Access
Conference facilities
Car park
Paid wifi
Restaurant
Breakfast available
Breakfast buffet
Canoeing offsite
Squash offsite
Tennis court offsite
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Safe
Seating area
Separate living room
Sofa
VIP room facilities
Iron
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
City View
Languages Spoken
English, Russian, Korean
Hotel links
Special Offer:Unlock Member Rates!
11519Reviews309Q+A100Room tips

Reviews
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Traveller rating
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Craig wrote a review 6 Aug
1 contribution1 helpful vote
I was hoping to have a great stay with my son in NYC’ My mother gave me a $400 gift card from Marriott. I was excited about that gift. Little did I knew that my mom just wasted her $400 dollars. No Marriott hotel apparently takes their own gift cards. It’s a shame how poor their customer service is. From now on I definitely will always stay at any other hotel but NOT Marriott. Any other business on earth takes gift cards even some little mom and pop shops. And yet Marriott hotels pretend like they don’t know what it is. Why would you issue a gift card if your customers will never be able to use it?! Before making reservation I called Sheraton hotel and asked to make reservation with my gift card. They told me they instead would happily take my credit card because their system is not accepting gift cards on the phone. So when I arrived to the Marriott - Sheraton hotel I presented my gift card at check-in. The woman at the front desk said we will take your gift card at check out. So I presented it at my check-out and I was told they can’t accept gift cards at check out either. I would truly appreciate if someone from Marriott (maybe their billing department) could return my mother’s 400 dollars back and simply take this gift card’s digits with its pin code. That’s all I’m asking! It’s just not fair towards my elderly mother who was just trying to give her son and her grandson a nice experience at the Marriott hotel.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Team Marriott, Agency / Consultant at Sheraton New York Times Square Hotel
Responded 5 days ago
Dear 303craig, Thank you for taking the time to share your review. Our main aim is to provide exceptional hospitality to our guests; therefore, we apologize for not meeting your expectations. Your feedback is valuable to us as it helps us improve our service moving forward. We also regret to learn that you experienced a billing-related issue. We appreciate you bringing this to our attention and would be happy to take a closer look at your concern and relay them appropriately to ensure it is resolved. In the meantime, please reach out to us at nycstreceptionmanagers@marriott.com. Thank you again; we wish you safe travels. Jim Mooney General Manager
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Sarah N wrote a review Jul 2022
1 contribution
Excellent service from check in to check out. All staff was approachable & friendly. A gentleman named Julian went out of his way to help me solve a problem with my breakfast. I don’t think it was his job to do that but he was happy to help. It definitely brightened my day. The entrance is also gorgeous.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AJD wrote a review Jul 2022
London, United Kingdom45 contributions34 helpful votes
-Very busy lobby - like a train station -Very small dark rooms - good for if you need to sleep in the day but otherwise there is not enough light! -Ample bench space in the room to put your things on -Tiny bathrooms but they were clean and the shower had good water pressure -Bellmen not forthcoming to assist especially in hailing a cab when you have luggage -Skip breakfast in the restaurant - was very average -You can hear the people in the room next door snoring - very thin walls!
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Date of stay: July 2022
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Team Marriott, Agency / Consultant at Sheraton New York Times Square Hotel
Responded 2 weeks ago
Dear Amanda D, Thank you for the specific feedback about your room; we appreciate knowing what our guests enjoy and the things they would change. We are sorry for the inconvenience caused due to peak season and for not providing you with the service you expected from us. We also apologize that you were disappointed with our breakfast. We assure you to address these concerns with appropriate individuals as we strive to improve our guests' experience. Thank you again for taking the time to tell us about your visit, and we hope to welcome you back soon. Jim Mooney General Manager
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Daniel Savard wrote a review Jul 2022
Toronto, Canada312 contributions59 helpful votes
I spent few days there from July 20-24 2022. The check-in process was quite fast considering that i was earlier than expected. The room was ok. I had booked a Traditional King. Although i was expecting something bigger it was a great room. The only downside was the wall between room (at least on the 8th) does not seem very thick and i could hear the neighbor until late i did try their Hudson Market restaurant. Not too bad but on the expensive side
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Date of stay: July 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Agency / Consultant at Sheraton New York Times Square Hotel
Responded 2 weeks ago
Dear Daniel_Savard, Thank you for being our guest at the Sheraton New York Times Square Hotel. It is rewarding to know you had a pleasant stay and that our team left a great impression. Your compliments are not only satisfying but also encouraging. However, we apologize that you were inconvenienced by the noise from other guests. We also regret that you were disappointed with the rate of your visit to our restaurant. Many guests see us as a good value due to the quality food we serve, and we work to keep our pricing competitive with other hotels in the area. Thank you again for your feedback; we look forward to seeing you soon. Jim Mooney General Manager
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Lola D wrote a review Jul 2022
3 contributions
I stayed at the hotel at the beginning of July. Hotel was full, lots of people, and super busy. The hotel is not bad. But I've been tricked and I don't like what's happening. Upon check in I was told that I would be charged a deposit of $151 and that this deposit would be credited on my check out. I've checked my card several times and still haven't received the credit. I called the hotel and also the Marriott call centre. On July 8th I received a call on my cell phone from the Sheraton saying that I would be credited the $151 in 5 business days. Today we are already on the 20th of July and still nothing. I called Marriott again and was told that Sheraton New York Times Square closed my case. Marriott is now reopening the case. I was deceived and I have proof of everything that was said to me. I'm waiting for my money back. Avoid the Sheraton, or make sure they credit you with your money back at check out right the way. Don't trust anyone at the Sheraton.
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: Avoid this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Agency / Consultant at Sheraton New York Times Square Hotel
Responded 3 weeks ago
Dear loladC9698DG, We recognize your time is valuable and appreciate your feedback. We sincerely regret the inconvenience you are having with regard to the incidental hold. We are sorry for the delay and appreciate your patience at the same time. Please be assured we will look into the status of the deposit and take action. Thank you. Safe travels. Jim Mooney General Manager
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Daron C wrote a review Jul 2022
Isle of Wight, United Kingdom76 contributions56 helpful votes
The Sheraton sits just 5 mins walk to times square, Broadway, central park and other attractions. Obviously very close to shopping areas too. We found the hotel room clean with a reasonable view from floor 12, and reception was always attentive despite being busy. We tried the restaurant there and was quite nice but of course slightly pricey. You can find cheaper meal options outside in the back streets. More than adequate and ideal for all your tourist needs. I would go back quite happily.
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Date of stay: July 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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MariannaTravels wrote a review Jul 2022
Montreal, Canada36 contributions19 helpful votes
We stayed there from June 23-26 2022. The staff was very friendly, helpful, check in /out were quick. No surprises, bill was accurate. We stayed there with my 6 yrs old. Room was clean, not at all noisy (34th floor) we had a higher floor but it was a weekend and we were not at all bothered by anything. Location is fantastic, right next to subway station and couple of blocs from the park. Would recommend and would stay there again.
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Date of stay: June 2022
Value
Service
Sleep Quality
Room Tip: get a higher floor
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Team Marriott, Agency / Consultant at Sheraton New York Times Square Hotel
Responded 4 weeks ago
Dear MariannaTravels, Thank you for choosing and recommending Sheraton New York Times Square Hotel. We are thrilled to know you and your child loved our ideal location with fresh accommodations and thoughtful associates. It was a pleasure to exceed your expectations, and we look forward to doing so again. Jim Mooney General Manager
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cdog612 wrote a review Jul 2022
Sioux Falls, South Dakota705 contributions120 helpful votes
A fabulous hotel room with plenty of space for our family. We had two queen beds and were comfortable. The bathroom is tight for space but offered a decent shower. Easy access to many places in the Times Square area. Enjoyed grabbing coffee at Starbucks.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Clarissa P wrote a review Jul 2022
14 contributions1 helpful vote
I was a little worried having read some recent reviews, however I can’t understand why they felt that way. Our experience was excellent. Due to flight times we arrived over an hour early for check in - no problem, we were still checked in immediately by Nicole who was absolutely lovely and gave us a friendly welcome. The room was immaculate, yes it wasn’t super modern but that fits with the style of the hotel. Really comfy beds. We didn’t have breakfast at the hotel but grabbed a few bits in Starbucks/the bar and again staff were great. The location couldn’t be beaten - just into Times Square area enough that it’s an easy walk but away from the immediate hustle and bustle. We would definitely stay again.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Team Marriott, Agency / Consultant at Sheraton New York Times Square Hotel
Responded 4 weeks ago
Dear clarissap293, Thank you for your kind review. Our staff works hard to deliver outstanding service along with clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice any time you are in the area. Thank you for choosing Sheraton New York Times Square Hotel; we look forward to seeing you soon. Jim Mooney General Manager
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Mycroft wrote a review Jul 2022
Houston, Texas47 contributions43 helpful votes
This hotel is filled with MANY tour groups. Everywhere but your room has a tour group of some sort. The property itself has seen better days. The rooms are ok. Your typical hotel room, nothing special. The Location is pretty near perfect. You are in the Times Square Area, but do not feel like you are in Times Square. 5-10 min walk to all of the Theatres. Many subway stations are footsteps away from the Hotel.
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Date of stay: March 2022
Value
Location
Service
Room Tip: Book a more premium room to avoid tour groups
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$317 - US$442 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton new york hotel and towers, sheraton new york city, sheraton hotel new york, sheraton new york hotel & towers, sheraton new york towers, new york city sheraton
FORMERLY KNOWN AS
Sheraton New York Hotel
LOCATION
United StatesNew YorkNew York CityTheater District / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
1780
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Frequently Asked Questions about Sheraton New York Times Square Hotel
Which popular attractions are close to Sheraton New York Times Square Hotel?
Nearby attractions include Top of the Rock (0.4 km), The Museum of Modern Art (MoMA) (0.4 km), and Times Square (0.5 km).
What are some of the property amenities at Sheraton New York Times Square Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at Sheraton New York Times Square Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton New York Times Square Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton New York Times Square Hotel?
Yes, a parking garage, paid private parking on-site, and paid private parking nearby are available to guests.
What are some restaurants close to Sheraton New York Times Square Hotel?
Conveniently located restaurants include La Grande Boucherie, The Bar Room at The Modern, and Patsy's Italian Restaurant.
Are there opportunities to exercise at Sheraton New York Times Square Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Sheraton New York Times Square Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Sheraton New York Times Square Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton New York Times Square Hotel?
The staff speaks multiple languages, including English, Russian, and Korean.
Are there any historical sites close to Sheraton New York Times Square Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (6.2 km), World Trade Center Memorial Foundation (6.2 km), and Hamilton Park (3.1 km).