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The Manhattan at Times Square Hotel

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6,023 Reviews from our TripAdvisor Community

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There are newer reviews for The Manhattan at Times Square Hotel
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Showing 3,967: English reviews
Dublin, Ireland
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 week ago NEW

Great location but although the outside façade is lovely, the hotel itself is very disappointing. Staff at check in were rude, and we were hit with a $25 per day charge, which was not advised when booking. On exiting the elevator, the carpet and walls were shabby, worn and torn carpet, which continued into our room. The bathroom was very... More 

Helpful?
1 Thank bernadettewalsh7
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate the feedback, Bernadette. We're disappointed that your experience with us was less than ideal. It's unfortunate you didn't notice all the fees associated with your booking. Your satisfaction is important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We do hope to share a more positive experience with you... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Having never been to NY, and on the advice of my friend who was getting married in Central Park, we chose to stay at the Manhattan at Times Square for location purposes. Whilst this is a great location if you like the madness that is Times Square, this is where the pro's of this hotel end. We were falsely lured... More 

Helpful?
4 Thank Heather L
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate the feedback, Heather. We're disappointed that your experience with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving... More 

Travellers are raving about these New York City hotels

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

We stayed at The Manhattan hotel for our honeymoon. On arrival we were greeted by beautiful lobby area and a very friendly receptionist who gave us an "upgraded room" for our honeymoon. We were thrilled until we walked into our room to discover we were just put in a room we had paid for (standard with king bed) but it... More 

Helpful?
2 Thank Clarrie D
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate the feedback, Clarrie. We're disappointed that your experience with us was anything less than perfect. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness is important to us so we'll be addressing your concerns with our team moving forward. We look forward to... More 

1 review
Reviewed 1 week ago via mobile

Mr.mohammed and ms Dolly of breakfast are very nice and accomodating. The rooms needs refurbishing though. Overall our experience with these guys made it better. The location is near time square and broadway.

Helpful?
Thank Christian C
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Thanks for the wonderful review, Christian. We're thrilled you had such a lovely experience with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing our job. We look forward to hosting you again soon. Until then, have a beautiful day. Yours... More 

Belfast, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

I recently visited the Manhattan Hotel Times square to celebrate my wife's 50th Birthday. Having traveled from Ireland this was meant to be a very special occasion. On arrival at the Manhattan Hotel reception whilst waiting to be registered we were drawn to another visitor who was shouting at the Hotel manager about the poor condition of the Hotel and... More 

Helpful?
3 Thank lustymartin
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate the feedback, Martin. We're deeply disappointed that you faced such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

Amazing location in an amazing city. Unless you have a renovated room,which we didn't, you will not be staying in 4 star hotel. The weather was very mild which was beautiful, the room was very warm and we couldn't get to sleep, the hotels suggestion was to open the window as the air con was not in operation over the... More 

Helpful?
Thank shane s
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Thank you for the lovely review, Shane. We're thrilled your experience with us was so pleasant. We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see. We look forward to hosting you again soon and to sharing another wonderful experience with you! Until then,... More 

Goole, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I cannot fault the hotel as a physical place. The Hotel itself was good enough, rooms were a good size and cleanliness was to an expected standard. However, on the third day of our stay the cleaners threw my partners dental retainer in the bin and then emptied the bin leading to this item being destroyed. upon realizing this I... More 

Helpful?
2 Thank Scrutanator
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed that you experienced such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to providing. We hold ourselves to a higher standard. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our... More 

United Kingdom
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago via mobile

Desperately needs a damn good clean and redecoration. Location is excellent and most, but not all, staff are good and helpful. Nice comfy beds and pillows. Such a shame that there's such a lack of cleanliness, could be an amazing place if a bit of cash was invested in updating. Still had a great time with friends. Thankfully hotel was... More 

Helpful?
Thank Delly6607
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

We appreciate the feedback, Delly. We're disappointed that your experience with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. Your happiness and satisfaction are important to us so we'll be addressing your concerns with the appropriate members of our team moving forward. We look forward to hosting a... More 

Mexico City, Mexico
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

Very well located hotel, just one block from Times Square. Front desk is sometimes a little bit slow because it's a big hotel. Same thing happens with the elevators, sometimes you need to wait a little bit for one. Bedrooms are big for the Manhattan average. Hotel is nice. We had a pleasant stay.

Helpful?
1 Thank Pako R
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Thanks for the 4-star rating and review, Pako. We're thrilled you had such a pleasant time with us. We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see. We look forward to sharing an even better experience with you next time. Until then, have... More 

Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago via mobile

The rooms are beautiful. The fitness center is useful. Great wifi. The concierge can get you tickets to anything!! The lobby is a gorgeous place to eat. At the breakfast counter in the lobby, Mohammed Chowdhury gave us top-notch service! We love New York City!

Helpful?
Thank PKIConsulting
Brendan M, General Manager at The Manhattan at Times Square Hotel, responded to this review

Dear Guest, Thank you for the great review. We're delighted your experience with us was so wonderful. We endeavor to make all of our guests feel welcome and relaxed during their time with us. It's fantastic you enjoyed so many of our convenient amenities. That's what we like to see. We look forward to hosting you again soon and to... More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Free Breakfast
  • Business Centre with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost. ... more   less 

Additional Information about The Manhattan at Times Square Hotel

Address: 790 7th Avenue at 51st Street, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: €127 - €446 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Manhattan at Times Square Hotel 4*
Number of rooms: 689
Reservation Options:
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Hotel Style:
#185 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Manhattan at Times Square Hotel staff and other travellers.
300 questions
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Dunfermline, Scotland
2 months ago

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Questions? Get answers from The Manhattan at Times Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just don't stay here. Not a good hotel.”
 of 5 bubbles Edwarddiane, 1 Dec 2016 | Read review
“Ask for deluxe”
 of 5 bubbles Pollybev, 28 Nov 2016 | Read review
“Avoid being near the lift at all costs, otherwise our room although tired was kept very clean.”
 of 5 bubbles stalbansfife, 28 Nov 2016 | Read review
“Book elsewhere, better value and standards to be had in the same location.”
 of 5 bubbles bernadettewalsh7, 27 Nov 2016 | Read review
“Unless your in the executive suite don't bother.”
 of 5 bubbles lustymartin, 27 Nov 2016 | Read review
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