The Manhattan at Times Square Hotel
11,657 reviews
#388 of 521 Hotels in New York City
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 20/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 20/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#388 of 521 hotels in New York City
Location
Cleanliness
Service
Value
Nestled in the heart of New York City, The Manhattan at Times Square Hotel is the ideal base for exploring the most exciting city in the world. Its exceptional location, just steps away from Times Square, Broadway theaters, Fifth Avenue shopping, Rockefeller Center and Central Park, is easy to get to wherever you are. Each room is equipped with convenient amenities, such as coffee/tea maker, ergonomic desk chairs, high speed internet access (for up to 5 devices), and electronic safes. Sleek lines, warm colors, and comfortable seating create a relaxed atmosphere in our renovated lobby, which features a communal lounge area with a plasma TV and limited time complimentary high speed internet access. In addition, squeeze in a workout at our 24 hrs. Health club at no additional cost.
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Property amenities
Paid public parking nearby
Free internet
Fitness Centre with Gym / Workout Room
Breakfast available
Taxi service
Business Centre with Internet Access
24-hour security
Baggage storage
Parking
Wifi
Vending machine
Concierge
Gift shop
Non-smoking hotel
Doorperson
24-hour check-in
24-hour front desk
Laundry service
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Room features
Housekeeping
Safe
Telephone
Clothes rack
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Family
Languages Spoken
English, French, Spanish, Hindi
Location
Full view
100Great for walkers
Grade: 100 out of 100
583Restaurantswithin 0.5 km
188Attractionswithin 0.5 km
Contact
790 7th Avenue, New York City, NY 10019-6204
Getting there
50th StNew York City Subway2 min
7th AveNew York City Subway2 min
Car HireSee all New York City car hire
11657Reviews555Q+A100Room tips
Reviews
Traveller rating
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- 2,601
- 1,917
- 1,043
- 1,218
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Popular mentions
I booked this for 7 nights in July2021. I arrived and I noticed the low-quality of people that are staying in this hotel. I also noticed the dirty uniforms of the two reception personnel that are checking in people. Other website reviews shows this place as a very nice hotel. But it is a "con". This place is disgusting. The people who stay here are people who can't afford a decent hotel, or can barely afford to wear shoes, or barely greet you in English. The hallway and rooms are dark to keep you from noticing the dirty carpet and the dirt on the walls. The linens are sticky and stained. The furnitures are old broken down. The sink and bathroom are not draining. The only good thing I can say about this hotel is that I checked out within 10 minutes of checking in, and they "refunded 100%" of my money. IF YOU HAVE CHILDREN LIKE I DO, DO NOT GO HERE. THE PEOPLE WHO STAY HERE ARE DIRTY AND SHADY. THIS IS NOT A SAFE PLACE FOR CHILDREN. I WOULDN'T BE SURPRISED IF ILLEGAL ACTIVITIES ARE TAKING PLACE IN THIS HOTEL.…
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Date of stay: July 2021
Value
Location
Service
Room Tip: Do not go here! Pay an extra $50 and book yourself at a "known, corporate hotel" like...
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2 Helpful votes
Helpful
Response from BrendanMoraesGM, General Manager at The Manhattan at Times Square Hotel
Responded 4 days ago
We appreciate you taking the time to leave us this feedback, JacknPriss. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We do hope you allow us to host you again soon so we can share a more positive experience with you. Brendan Moraes Managing Director
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Hotel's Favourite
We stayed at this hotel a few years ago and have jumped around from various neighbourhoods. As of today, The Manhattan will ALWAYS have us as a repeat customer after the service we received from Kiat Lim (in-house reservations). We booked our 3 night stay through a third party 2 months ago and after trying for 5 days to cancel/change our stay through the third party, I decided to call the hotel myself. Since we are in unprecedented times, Kiat was kind enough to cancel without penalty/expectation to rebook. I spent over 15 hours with the third party agency waiting to get answers over 5 days, and in 12 minutes Kiat was able to assure me all would be okay and we would not be charged. Wish I had called this hotel myself 5 days prior. During such stressful times with regards to travel and re-arranging plans etc..., Kiat was absolutely wonderful. We will be back in Oct for the long weekend to continue our plans and will not go anywhere else. Thanks again to Kiat for his incredible service!!!!!…
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Date of stay: March 2020
Value
Location
Service
1 Helpful vote
Helpful
Response from AbelC559, General Manager at The Manhattan at Times Square Hotel
Responded 18 Mar 2020
Thank you for the feedback, 536jenj We appreciate you taking the time to leave us a review. We're glad we were able to fix everything for you and we apologize for unwanted stress this may have caused. We look forward to seeing in soon once everything gets better. Thank you. Yours in Hospitality, Mohandas Tennassee – Director of Operations
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Possibly the worst hotel in Manhattan. The place looks nasty. There’s people in front of the hotel trying to sell you purses. The carpets looks disgusting. And to top it all off the a/c in our room did not work and they couldn’t change us to a different room because they “didn’t have any available”. They gave us a fan. Stayed one night. It was more than enough.
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Date of stay: July 2021Trip type: Travelled with family
Helpful
Response from BrendanMoraesGM, General Manager at The Manhattan at Times Square Hotel
Responded 4 days ago
We appreciate the feedback, potterican. We're deeply disappointed you had such challenges during your time with us. We regret that your room wasn't refreshed properly. We hold ourselves to a much higher standard. We do hope you give us another opportunity to share a more positive experience with you soon. Brendan Moraes Managing Director
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Ref # 4A49CFB49B5041F4858AF570BAAD4E9A How can we help you? The hotel is crap. The pictures on your website are false. This is a 1 star hotel in a 5 star location. I would say Priceline is crap and I would never do business with them again. I called Priceline and they put me on hold for hours and the management came. Junk company to do business with. Go with Hotwire or hotels.com
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Date of stay: July 2021Trip type: Travelled with family
Room Tip: Avoid this hotel. Badly needs remodeling. Very old and moldy. Water leaks everywhere. Most...
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Helpful
After a day of driving we put our things in our room (2111) and headed out into the City. After returning and actually looking around the room we found our room to be absolutely disgusting. There were stains all over the walls in the room and the bathroom. There was shoe prints all over the wall next to the bed and what looked like a bloody hand print next to the TV. The lights in the bathroom as well as the fire alarms and fire sprinklers were covered in dirt and dust and looked like they hadn’t been cleaned in months. There was also hair left all over the bathroom towels. Around the shower was all black mold and the walls and tub looked so disgusting that we didn’t even shower because we didn’t want to touch it. DO NOT BOOK HERE THE LOBBY LOOKS AMAZING AND THEN YOU GO UP TO THE ROOMS FOR A NIGHTMARE.…
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Date of stay: July 2021Trip type: Travelled with family
Helpful
Response from BrendanMoraesGM, General Manager at The Manhattan at Times Square Hotel
Responded 4 days ago
We appreciate your feedback, shaunmq8. It's disheartening to hear that you had such challenges during your time with us. We're disappointed that our cleanliness didn't meet your expectations and that your room wasn't refreshed properly. We do hope for the chance to demonstrate the high-caliber service we're accustomed to sharing with our guests. Brendan Moraes Managing Director
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PRICE RANGE
US$151 - US$328 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Theater District / Times Square / Midtown West / Manhattan / Midtown
NUMBER OF ROOMS
685
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Claim Your Listing Frequently Asked Questions about The Manhattan at Times Square Hotel
Which popular attractions are close to The Manhattan at Times Square Hotel?
Nearby attractions include Top of the Rock (0.4 km), The Museum of Modern Art (MoMA) (0.4 km), and Times Square (0.4 km).
What are some of the property amenities at The Manhattan at Times Square Hotel?
Some of the more popular amenities offered include a fitness centre, a business centre, and laundry service.
What food & drink options are available at The Manhattan at Times Square Hotel?
Guests can enjoy breakfast during their stay.
Is parking available at The Manhattan at Times Square Hotel?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to The Manhattan at Times Square Hotel?
Conveniently located restaurants include Patsy's Italian Restaurant, Le Bernardin, and Gallagher's Steak House.
Are there opportunities to exercise at The Manhattan at Times Square Hotel?
Yes, guests have access to a fitness centre during their stay.
Which languages are spoken by the staff at The Manhattan at Times Square Hotel?
The staff speaks multiple languages, including English, Spanish, French, and Hindi.
Are there any historical sites close to The Manhattan at Times Square Hotel?
Many travellers enjoy visiting The National 9/11 Memorial & Museum (6.2 km), World Trade Center Memorial Foundation (6.2 km), and Hamilton Park (3.1 km).
Does The Manhattan at Times Square Hotel have any great views?
Yes, guests often enjoy the city view available here.
Is The Manhattan at Times Square Hotel accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.