I've stayed at the Paramount numerous times - with my adult daughters, with my brother, and alone. It's the best situated hotel for plays on and off-Broadway, within walking distance to Hell's Kitchen restaurants and other neighborhoods. I had never to Lyft or Uber! From the minute you enter the delicately scented lobby (smells so delicious), the Paramount is an oasis from the hustle and bustle of the city. The lobby is hip, low-lit and inviting, with the friendly and helpful staff at the desk. The rooms are clean, well-attended, and quiet. I'm returning to New York in December, and look forward to being back at the Paramount. and the wonderful city. I've missed you both!
This is the BEST Hotel for the money in Manhattan. We have come many times to NY in the last 5 years and we always try to stay here. The Staff if very friendly and always helpful. It’s always clean, comfortable and convenient.
Amazing hotel right on times square, room was lovely staff were excellent the door man was brilliant always struck up a conversation when coming in and out, 5 star service was our first visit to new York and will absolutely be back to stay at paramount.
We were supposed to stay at the Paramount in early April for several days, then again in early July for a couple of nights. Unfortunately, the pandemic put all of our 2020 vacation plans on indefinite hold. However, we had no problems canceling our hotel arrangements. Expedia and the Paramount worked to make good on any prepaid deposits or fees, and it was quite simple to get refunds, especially when compared to dealing with some other companies we’ve had to contact. We appreciate their service and will be happy to use Expedia and to stay at the Paramount again, whenever we may be able to travel to NYC in the future!
We booked our trip long before COVID changed everything. When travel started to fall apart, we received a personal email from Joe Kavanagh, the manager. Over the next few months, he and I would communicate back and forth from time to time regarding the state of travel. When our flight was changed, he was prompt, professional and understanding and sought to help us alter our hotel reservation. Well, now, our entire trip had to be cancelled and he has been nothing but wonderful. This would have been our third or fourth stay at the Paramount and we will 100% stay again.
I stayed at the Paramount in October 2019 and I was charged more than what I had booked for. After returning to my home town I still kept getting charges from the hotel which had nothing to do with my booking. I called and emailed them in several occasions and all they say is that it's my bank's problem. I have spoken to my bank many times and it is not their problem. I travel all around the world for work and this has NEVER happened to me. Let alone the fact that it's now been more than 6 months. I simply don't understand how a hotel management can let this happen. Be careful if you hook this hotel.
Is a fabulous hotel near the theater district and Times Square. Is secure and have great amenities. They are always willing to help you if you want to stay more hours before your departure without charging and extra day. I recommend it a lot. Love The PARAMOUNT!! We have stayed several occasions and never have a complaint.
Just wanted to say how amazed I've been with the customer service at this hotel. We've had to cancel the trip due to C19 and we are so disappointed but the hotel have stayed in contact with us throughout and have been wonderful. As soon as NYC is open for business we shall be delighted to rebook the Paramount!
I had to cancel our planned visit to NYC in May. The staff were totally kind and caring when I cancelled the reservation. Having previously worked in the hotel business I knew how heart wrenching it had to be to receive yet another room reservation, but the reservation person was very polite and courteous. I hope we can book again soon!
Great hotel, service and location. During these crazy times all fees were waived during the Covid pandemic. I can't wait to get back! This is such a wonderful hotel. Clean, quiet and wonderful service.