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My family travels multiple times throughout the year and have never experienced such disrespect from front desk management. I will not go into the specifics about our experience because I do believe there was an oversight in the details of our reservation that I overlooked,...More
1 Thank Lovely0317
Response from Ron R, Front Office Manager at New York Marriott MarquisResponded 12 June 2016
Thank you for taking the time in providing us your feedback via TripAdvisor, We sincerely apologize for the inconvenience you experienced.
You are a valued Marriott guest and everything we do is aimed to providing you a brilliant experience.
I wish to discuss the...More
When we booked this hotel, we didn't expect much. We were expecting a small hotel with a narrow facade, a few floors and tiny rooms, typical of New York. We couldn't believe how wrong we were! This is one of the largest hotels in the...More
When we arrived we we surprised by the sheer scale of the place. This is a massive hotel. First impressions are that it feels quite impersonal - which to some extent it is.
However, if you've got an action packed New York trip planned it...More
We have stayed here at least 10 times and love the location, service, comfy beds etc. They go out of their way to provide service. Everyone from the front desk, to bellmen, to cleaners, to concierges does their best. The rooms are decent sized and...More
From my room, I could see where the ball is dropped every New Year's Eve. And man are the lights bright from Times Square, but if you want to be right in the middle of the hustle and bustle of New York, this is the...More
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the
affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Response from dmallen32 | Reviewed this property |
The Marriott is closer to Grand Central, but wasn't that difficult from Penn Station. We arrived at Penn Station and took the 1,2, or 3 train to 42nd St. and then it was 4 blocks to the hotel. Hope this helps.