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New York Marriott East Side

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New York Marriott East Side
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2,042 Reviews from our TripAdvisor Community

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Showing 1,791: English reviews
San Jose, California
Reviewed 20 September 2014

This Place this Place. I feel so at home here everyone is so extremely friendly. This review is so overdue. The service here is so amazing. everyone from the doorman to the bartender to the front desk went above and beyond to make our stay a amazing one. THANK YOU. they recommended great things everyday and we tried it all....

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Thank krystalw629
San Diego, California
Reviewed 19 September 2014

Well located, impeccable service, attention to all guest needs,good room size, very comfortable beds, all staff is very well trained and courteous. This Marriott from now on will be my place in New York.

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Thank Ruben2445
Philadelphia, Pennsylvania
Reviewed 19 September 2014

This place is way overpriced - there is no value. I'm 5'8" and the shower heads are too low for me. Not much in the way of public spaces. The room layout was awkward including a full length mirror that you could only stand two feet in front of. The hotel generally could use some sprucing up. They offer a...

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Thank JJRK_12
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Thank you for staying with us at the Marriott East Side hotel and also for taking the time to give us your honest feedback , letting us know why our service failed to meet your expectations. I understand your frustration, and I sincerely apologize for any inconvenience this may have caused you. I wil share your comments with our Director...

Hod Hasharon, Israel
Reviewed 18 September 2014 via mobile

Not maintained Poor service. When I arrived the reception did not explain nothing about the hotels and area and the energy was just go... A lot of noise from the street because of poorly isolated windows Not marriott standard Will not come back

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1Thank Mony748
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for choosing the Marriott East Side hotel for your recent stay and also for taking the time to complete our Guest Satisfaction Survey. From your comments, it seems you were disappointed with the quality and service provided during your stay. Please accept our sincere apology for any inconvenience caused. We are very grateful whenever we receive...

Reviewed 16 September 2014 via mobile

Overall a very bad experience. I checked in after a very long flight. Although I ordered a king size bed got a double bed room with a brick wall for a view. After complaining got a room with a better view. The concierge services were terrible. It's probably the only hotel in the city that does not provide an umbrella...

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Thank Maya N
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to the Marriott East Side hotel and also for taking the time to give us your honest feedback. From your comments, it seems you were dissatisfied with the service and the overall quality of the hotel. Please accept our sincere apology for any inconvenience this may have caused you. We are very...

USA
Reviewed 16 September 2014

Had to run up to NYC on the spur of the moment to visit my son who wound up in the hospital for a night. My wife and I stay at Marriotts because they have been consistently good and as Elite members we have been very satisfied with the service. We made reservations for one night so we could check...

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1Thank freods
Bar Harbor, Maine
Reviewed 16 September 2014

This Marriott lacks just about everything, except exorbitant high rates. The elevator made a scary noise for 3 days now, no action by maintenance. The sink stopper does not work, I wonder why room service does not initiate action. Left room at 1030 AM, returned at 3 PM. Room not made. I got a room on the 10th floor, facing...

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Thank scherte
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good afternoon We would like to take this opportunity to thank you for staying with us at the New York Marriott East side hotel and also for taking the time to give us your honest feedback regarding your visit. It is very important for us to receive feedback regarding our service and the overall qualilty ot the hotel, as this...

Corning, New York
Reviewed 15 September 2014

We spent one night here in Sept. The location is outstanding, close to everything. Our room was very large for NYC. Our bathroom was sparkling, looked to have been remodeled recently. We found the staff to be friendly and helpful. The doormen were the best we have seen anywhere. They were quick to offer directions etc as soon as we...

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Thank TravelsBilt
Valencia
Reviewed 13 September 2014

I stay at Marriott hotels a lot and the service at this property is not as good as the other Marriott's in the area. We requested towels which never materialized and also had problems with the shower drain. I would recommend staying at the Marquis or the Renaissance in Times Square as the service, attention to details and location is...

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Thank gerdog
Rae525, Manager at New York Marriott East Side, responded to this review

Dear Sir, Thank you for your feedback regarding your experience at the Marriott East Side. I understand and apologize that you had multiple service failures during your stay with us. I'm also sorry that you had a distastful experience with your car service as well. I will follow up with them to make sure they are charging our guests correctly...

Reviewed 10 September 2014

We stayed at this hotel for the second time during the US Open. The location is perfect as Grand Central Station is a quick walk away and you can take the 7 straight to Arthur Ashe Stadium. You're also just blocks away from midtown if you're interested. The rooms themselves are generous in size and clean. Great value for a...

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2Thank Bcatgal

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more   less 

Additional Information about New York Marriott East Side

Address: 525 Lexington Avenue, New York City, NY 10017
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €174 - €513 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
Reservation Options:
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Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side
Hotel Style:
#65 Green Hotel in New York City
#179 Luxury Hotel in New York City
#231 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from New York Marriott East Side staff and other travellers.
28 questions
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Questions? Get answers from New York Marriott East Side staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a room on a high floor away from elevators a ice/vending machines”
 of 5 bubbles CaptnGphs, 23 Jan 2017 | Read review
“high floor, away from elevator and ice machine. The rooms in front of the elevator are pretty noisy.”
 of 5 bubbles ArendJS, 17 Jan 2017 | Read review
“2103 was very comfortable - two double beds.”
 of 5 bubbles Allie_Zoe, 17 Jan 2017 | Read review
“Suites Offer Great Lounge room and Bedroom Space! Ideal for a family!”
 of 5 bubbles , 12 Jan 2017 | Read review
“Avoid the rooms at the front overlooking Lexington”
 of 5 bubbles 756StephenB, 6 Jan 2017 | Read review
5 of 5