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NH New York Jolly Madison Towers

2,768 reviews
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Traveller (661)
Room & Suite (319)
Dining (23)
Overview
  • Excellent12%
  • Very good38%
  • Average29%
  • Poor12%
  • Terrible9%
Travellers talk about
Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Suites
Bar/Lounge
Concierge
3.5 Star Hotel
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Reviews (2,768)Write a Review
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All reviewsmoonstruck dinerthe empire state buildingtimes squaremadison avegrand centralbryant parkfew blockshotel is in a great locationaround the cornerbig applecorner roommacyssubwayjfkbroadway
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1 - 5 of 1,187 reviews
Reviewed 3 days ago

I'm travel agent! Of course I'll never recommend such horrible hotel for my clients!! Everything about this hotel was awful! The lady at the reception was so rude during the check-in and during my long stay there... dirty rooms!!! Even hot water they don't provide!...More

Thank Carmen C
Response from Txema R, General Manager at NH New York Jolly Madison TowersResponded 2 days ago

Dear Guest, We apologize if we did not meet your expectations. Your statement of not providing hot water is incorrect, hot water is always available unless there is a problem which is immediately addressed. For obvious reasons a person cannot remain in a lobby all...More

Reviewed 5 days ago

First impressions were not good, having just arrived and waiting in reception to be acknowledged for 10 minutes whilst staff were assisting another client. Staff member very slow and quite indifferent. When I asked if I had a view she replied "that costs more" didn't...More

Thank travellingfoodie53
Response from Txema R, General Manager at NH New York Jolly Madison TowersResponded 2 days ago

Dear Guest, Thank you for the feedback of your stay. Rooms with views are at an additional cost; the agent was unable to offer an upsell since we were sold out; we assure you that when possible upsells are always offered, no missed opportunities by...More

Reviewed 1 week ago

+Location is superb , close to 'trains' and many iconic buildings . Found the rooms pretty basic , a bit dated , on the small side and no room safe , come on guys there like £15 ! if English take your own kettle and...More

Thank glenn s
Response from Txema R, General Manager at NH New York Jolly Madison TowersResponded 2 days ago

Dear Guest, Thank you for the feedback of your stay. The hotel will soon undergo a full renovation. Best regards,

Reviewed 1 week ago

STAY SOMEWHERE ELSE. We were given a "suite" room that had two working lights, no heating and a mini fridge that was screwed shut. I'd rather pay the same price for a better hotel in the same area. This hotel is clearly making its money...More

1  Thank peterdj5
Response from Txema R, General Manager at NH New York Jolly Madison TowersResponded 2 days ago

Dear Guest, We apologize for not meeting your expectations. Please be informed that we do provide heating as it is required by the law. The hotel will soon undergo a total renovation. Best regards.

Reviewed 1 week ago

I traveled to the city on business and picked this hotel because I’m a rewards member and got what I thought was a great deal. We arrived and the staff was rude, we booked a Superior room requesting two beds, and when we checked in,...More

Review collected in partnership with NH Hotels
1  Thank donald169
Response from Txema R, General Manager at NH New York Jolly Madison TowersResponded 2 days ago

Dear Guest, Thank you for your feedback and we apologize for the inconveniences that you have had; please be informed that bedding type is only on request but not guaranteed as it depends on our availability at the moment that you check-in. We do have...More

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Traveller (661)
Room & Suite (319)
Dining (23)
Hotel & Grounds (364)
Bathroom (86)
About
Amenities
Top amenities
Bar/Lounge
Hotel Amenities
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Bar/Lounge
Details
Price range
US$119 - US$411 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Details
Price range
US$119 - US$411 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Accessible rooms
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
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