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Doubletree Hotel Metropolitan - New York City

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4,350 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,628: English reviews
Miami, FL
Reviewed 19 September 2014

I was on the 14th floor for Hilton Honors guests. I had a king bed room. The hotel appeared a little older, and the décor was not very updated. The room was generally ok and functional. The bathroom was small, but there was good closet space. The odd issue that occurred for me was that I came on September 15....

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Helpful?
1Thank RichardMiami
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear RichardMiami, Thank you for taking the time to submit a detailed review of your experience with us. I must first thank you for choosing our property for your lodging needs. I am happy to hear that we were able to meet your needs and that the staff was helpful. We will keep your comments in mind as we strive...

Reviewed 18 September 2014

The hotel was great,but what put it over the edge for us was the special care and service by Karen and Tom late at night when I had laryngitis. They took great care of me and got me some hot tea. So thankful for the great service!

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Helpful?
Thank Kellymtrip1
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Kellymtrip1, Thank you for staying with us. It brings pleasure to know that you had a great stay and that our wonderful members of staff : Karen and Tom took such great care of you. We hope to see you for many more visits. Nadria Buchanan- Guest Experience Manager

El Paso, Texas
Reviewed 18 September 2014

It is our first time in New York and we're lucky enough to have booked at Doubletree, very clean hotel and spacious room and the staff are very warm and hospitable, we love every minute we spend at this hotel.

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Thank Claire252014
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Claire252014, We thank you for the feedback on your most recent stay with us. We are thrilled that you enjoyed your stay and hope that we will see you for future visits. Nadria Buchanan- Guest Experience Manager

Munich, Bayern, Germany
Reviewed 18 September 2014 via mobile

If you like to explore NY by Subway, this place is very good. Two major lines are crossing right in front of the hotel. The metro cafe next door offers breakfast, lunch and diner. Rooms are ok, a little noisy, but thats NY. They had some elevator Trouble and therefore waiting times to get up or down

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Helpful?
Thank Andreas R
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Andreas R, Thank you for the feedback. The convenience of our location is an asset to our guests and I am happy that it worked out perfectly for your needs. Thank you for staying with us and we hope to see you for future visits. Nadria Buchanan- Guest Experience Manager

Trumbull, Connecticut
Reviewed 18 September 2014

My wife and I stayed here for two nights, just for a quick anniversary getaway in NYC. We received a great deal from one of the travel/discount apps. So, even though we were not that familiar with the hotel, we went for it. I let the manager know that we were there of our anniversary, and upon arrival in our...

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Helpful?
Thank Joe H
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Joe H, Thank you for taking the time to share your experience with us. I am happy that you enjoyed the lovely surprise that we left in your room. We hope to see you for many more visits. Nadria Buchanan- Guest Experience Manager

Charlotte, United States
Reviewed 17 September 2014

If you have never traveled to New York and stayed in Manhattan you will be shocked by the price of the hotels there. That said, as all NYC hotels this was small but was clean, smelled nice and wasn't noisy. The view was atrocious (old dilapidated building roofs with lawn furniture) and the fitness center was out for renovations. Over...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Adrian K
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Adrian K, Thank you for sharing you honest opinion with us . We apologize that we were unable to provide a room with a better view of the city. However, I am happy that you were pleased with the overall accommodations. We do hop[e to have many more opportunities to cater to your lodging needs. Nadria Buchanan- Guest Experience...

Vancouver, Canada
Reviewed 17 September 2014

I stayed here while I was moving and trying to find an apartment which can be so overwhelming. I had huge bags that the doorman took care of and assisted me to my room. It was also a pleasant surprise to get a warm cookie at check-in especially because I had been travelling all day. Room was just what I...

Review collected in partnership with DoubleTree by Hilton
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Thank Jaime M
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Jaime M, We appreciate you taking the time to share your honest feedback with us. I understand how overwhelming the process of finding a new apartment can be, I am very pleased that our tremendous service and convenient location helped to make the process easier. We hope to see you for future visits so that we can cater to...

Atlanta, Georgia
Reviewed 16 September 2014

We absolutely love staying at this property. Having to travel back and forth to New York and get very challenging, but once you are comfortable with where you will be resting it makes the trip all the more better!! Vicki is amazing and so attentive!! She always greets us with a big smile and is willing to help out in...

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Thank ZRHAll
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear ZRHAII, Thank you for making our property your "home way from home" .It is such a delight to know that we are consistent in providing quality service and that our team members make you feel welcome. I will share you words of gratitude with Vicki, Tamika, Reggie and the rest of the team. Thank you for staying with us...

New York City, New York
Reviewed 16 September 2014

I travel a lot. Sometimes hotel staff is good, sometimes not so good. Sometime you meet someone who stands out, that was Swapna. She was fast, friendly, accommodating and most of all energizing. After a long hard day this hotel was just the right everything.

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Helpful?
1Thank dave704
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Dave704. Thank you for taking the to share your experience with us. We are truly pleased to hear that you had a lovely experience with us and that Swapna was so helpful and pleasant at check in. I share your wonderful comments with her and the rest of my management team. Thank you for staying with us and we...

New York
Reviewed 16 September 2014

My boyfriend booked a room for us in the double tree for my birthday. We had a lovely room, every thing was nice and clean. We were greatly accommodated for such a reasonable price. The staff was very kind as well but out of all Vicki was the most memorable, she was very sweet and sincere. She has a great...

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Helpful?
Thank Afreeka B
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Afreeka B, Thank you for sharing your experience with us via TripAdvisor. I am delighted to hear that Vicki created such a memorable personalized experience for you. It brings such pleasure to hear that our staff has gone above and beyond to ensure our guest satisfaction. I will certainly comment Vicki for the wonderful service she provided. We hope...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: €167 - €394 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#196 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton honours members seem to have dedicated floors”
 of 5 bubbles SeanMacWarwickshire, 19 Mar 2017 | Read review
“Odd number on 14th floor had little outside noise--a few sirens at most.”
 of 5 bubbles Metwo3, 18 Mar 2017 | Read review
“Try to get a high Floor as close to Lexington Avenue as possible to be away from the jackhammer noise”
 of 5 bubbles Stonesteps, 16 Mar 2017 | Read review
“Email a week before to see if they have any upgrades or rooms on a higher floor”
 of 5 bubbles 777kw, 14 Mar 2017 | Read review
“We were on a Hilton honors floor but not sure what the difference would be.”
 of 5 bubbles MarthaB872, 13 Mar 2017 | Read review
5 of 5