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DoubleTree by Hilton Hotel Metropolitan - New York City

5,154 reviews
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Traveller (784)
Room & Suite (504)
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Overview
  • Excellent27%
  • Very good39%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“double tree”(143 reviews)
“great location”(708 reviews)
“new york”(514 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,154)Write a Review
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All reviewsdouble treegreat locationnew yorkwarm cookieslexington avenuesubway stationfire stationrockefeller centercentral parktimes squareeast sideking roomstreet noisearound the cornerfew blocksbolivarlobby
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21 - 25 of 4,285 reviews
Reviewed 1 week ago

Hotel with Excellent location.rooms need fix-up and soundproofing. Couldn’t sleep well with all the sound going on at night. Bathroom door debted and carpet floor torn.located in front of a metro stationMore

Review collected in partnership with DoubleTree by Hilton
Thank Deborah F
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

We appreciate the feedback, Deborah. While we're happy you appreciated our central location, it's unfortunate our accommodationsdidn't meet your expectations and that you had such challenges with the noise level in your room. We regret your challenges and inconvenience so we'll address your concerns with...More

Reviewed 1 week ago

We stayed here for our 11th anniversary it’s a few blocks away from Times Square. Very clean & friendly service !!! I would definitely recommend this place to anyone and would stay here again if need be !More

Review collected in partnership with DoubleTree by Hilton
Thank Randall D
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Thank you for the great review, Randall! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location so much and that our team provided you with top-notch service! We appreciate your recommendation because it lets...More

Reviewed 1 week ago

We arrived cold and tired from the UK on January 25th to celebrate our 35th Wedding Anniversary. Receptionist could do with a lesson in people skills as she was curt and certainly not welcoming. She gave us 2 cookies took my credit card for the...More

1  Thank glenysPlymouth
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

We appreciate your feedback, Gleny. We're deeply disheartened to hear about the challenges you faced during your stay with us. We strive to offer our guests quality service and comfort. It's unfortunate our rooms and service were not on par with the high standard we're...More

Reviewed 1 week ago

I had some concerns because of other reviews I had read but we had not problems that had mentioned : plumbing was fine, room very clean.The picture of the Honors room online had a sofa, and I asked for a sofa in my reservation but...More

Review collected in partnership with DoubleTree by Hilton
Thank Gayla C
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Thank you for taking the time to share your review with us, Gayla. We're glad to hear you had such a great experience with us. We care about the satisfaction of our guests so we appreciate you letting us know what we can do to...More

Reviewed 1 week ago

Stayed at this hotel for 5 nights and stayed in a double double room. The hotel is ideally located on lexington avenue (right next to the subway entrance). The hotel is an ideal starting point for tourists as heading north takes you close to central...More

Thank Tommy-Scotland
Response from nycdtdt, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Thank you for the stellar review, Tommy! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city near Central Park and so many wonderful restaurants. It's great that you were able...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$116 - US$366 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#203 Luxury Hotel in New York City
#229 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$116 - US$366 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#203 Luxury Hotel in New York City
#229 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (784)
Room & Suite (504)
Dining (46)
Amenities (74)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
karen023
4 February 2018|
AnswerShow all 6 answers
Response from Poly X | Reviewed this property |
There are rooms with this opportunity. Just ask for them . They called as whirpool
1
Vote
Jessica Y
4 February 2018|
AnswerShow all 5 answers
Response from Matthew J | Reviewed this property |
I think if you are a Hilton Honors member you can get free WiFi
1
Vote
Jessica Y
4 February 2018|
AnswerShow all 3 answers
Response from Karlo33 | Reviewed this property |
Because I am a Silver Member of the Hilton Honors, I get free WiFi for the room always. Nevertheless, just ask, they might have a promotion or something. I have been staying at this hotel for a long time, and have always... More
2
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Room Tips
"upper floors for sure - this is NYC so traffic is noisy"
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"Higher floors possibly or choose anther hotel."
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"Double Double"
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"High floors and room overlooking Lexington Ave"
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