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DoubleTree by Hilton Hotel Metropolitan - New York City

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Traveller (837)
Room & Suite (538)
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Overview
  • Excellent27%
  • Very good39%
  • Average21%
  • Poor8%
  • Terrible5%
Travellers talk about
“double tree”(145 reviews)
“great location”(728 reviews)
“new york”(519 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
Hotel deals
Offers from DoubleTree by Hilton Hotel Metropolitan - New York City
Special Offer: Breakfast for 2 and WiFi
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Rooms
10 Jun11 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,356)
There are newer reviews for DoubleTree by Hilton Hotel Metropolitan - New York City
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All reviewsdouble treegreat locationnew yorkwarm cookieslexington avenuesubway stationrockefeller centercentral parktimes squareking roomaround the cornerstreet noisefew blocksbolivarlobbynycbellman
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11 - 15 of 4,455 reviews
Reviewed 1 week ago

For the price, this might be one of the most disgusting hotels in all NYC, maybe the world. I would NOT pay more than $9.99 a night to stay here. It is a dump, to put it politely. The wood is rotten, light fixtures falling...More

Thank Jeff F
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 6 days ago

We appreciate the feedback, Jeff. It's unfortunate your stay in our hotel didn't exceed your expectations. We regret you weren't satisfied with the condition of our accommodations. We care deeply about the happiness and satisfaction of our guests so we'll address all of your concerns...More

Reviewed 1 week ago

The positive: great location, clean and comfortable room, room safe. The negatives: no refrigerator, no coffee machine, terrible lighting in room, no sitting area except desk chair, inconsistent employee training. Staff was mostly friendly and accommodating to the degree possible.More

Thank Choosyeaterfoodie
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Dear Guest, We appreciate the feedback. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that we didn't exceed your expectations. We hold ourselves to a...More

Reviewed 1 week ago

We were attending a reunion at the nearby Lotte Palace and did not see the need to pay the Lotte prices for a room we would be occupying only briefly. The valet parking worked fine when we arrived and was only slightly delayed on leaving....More

1  Thank Maxmillian_8
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Thank you for sharing your thoughts with us, Maxmillian. We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want...More

Reviewed 1 week ago via mobile

The room is old, smelly and very worn. All doors squeaking, carpet is disgusting (sticky and with bad odor), sink and bathtub getting clogged after 1 minute of water running. And this is supposed to be HHomors floor, for a Diamond Member... Very disappointed in...More

1  Thank Upravdom
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Dear Guest, Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share...More

Reviewed 1 week ago

The room was quiet and neat and clean. The bar and restaurant, while I did not use them appear convenient. The hotel staff are accommodating, helpful, and friendly. I felt safe in the hotel and the location is great: near very fine restaurants and places.More

Review collected in partnership with DoubleTree by Hilton
1  Thank WILLIAMSVILLE-FAMILY
Response from Joseph D, General Manager at DoubleTree by Hilton Hotel Metropolitan - New York CityResponded 1 week ago

Thanks for sharing the excellent review with us, WILLIAMSVILLE-FAMILY! We're so glad that you had an exceptional experience with us from beginning to end and that you appreciated our comfortable accommodations. It's wonderful to know that our staff treated you so well and made you...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$171 - US$492 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#205 Luxury Hotel in New York City
#228 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$171 - US$492 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#205 Luxury Hotel in New York City
#228 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (837)
Room & Suite (538)
Dining (47)
Pool & Beach (1)
Amenities (74)
Business Centre & Event Rooms (7)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Rachael B
16 May 2018|
AnswerShow all 2 answers
Response from Pplhaze | Reviewed this property |
I would do an Uber since it’s not just one or two people.
0
Votes
empe v
7 May 2018|
AnswerShow all 7 answers
Response from jaymccarron | Reviewed this property |
Hi, i didn’t book that way but i’m sure all bookings would be the same.
1
Vote
empe v
7 May 2018|
AnswerShow all 5 answers
Response from Mmejt | Reviewed this property |
I booked here using outside booking site. Service was excellent and our room was nice. Feel service was exactly the same.
0
Votes
Room Tips
"ask for higher floors"
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"the highest floor"
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"Up as high as possible."
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"Ask for an even numbered room. Odd numbered rooms look out on machinery"
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