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Crowne Plaza Times Square Manhattan

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8,553 Reviews from our TripAdvisor Community

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Showing 6,555: English reviews
The Woodlands, Texas
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 March 2014

We checked into a room on the 38th floor to find out their were bed bugs when we woke up scratching at 5am. The reaction from the hotel was extremely poor & they were very nonchalant about the matter. Furthermore, we still have not heard from the insurance company concerning this matter.We would never stay there again!!

Helpful?
10 Thank Shawn F
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Shawn F, Thank you for your review regarding your recent experience at the Crowne Plaza Times Square. Your concerns are certainly understandable given the experience you described, and I appreciate the opportunity to respond. The resurgence of bed bugs in the United States over the last five years is a widely-recognized problem. This problem has affected not only the hotel... More 

Albuquerque, New Mexico
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 March 2014

The Crown Plaza in Times Square was great! The staff was helpful and friendly. The hotel was clean and the rooms were nice. (The only reason I wouldn't give it an Excellent rating is because the bathtub was chipped and the blow dryer was "rigged" to work.) It's in a great location if you're playing "tourist". Every restaurant the concierge... More 

Helpful?
Thank larchuleta256
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

larchuleta256, Thank you for the great review! We are thrilled to hear that you had a fantastic experience during your stay here at the Crowne Plaza Times Square! We are under-going a series of renovations to repair the bathtubs due to our guest feedback. Please visit us again soon to see our newly refreshed rooms! We offer refrigerators to be... More 

Terrell, Texas
Level Contributor
4 reviews
Reviewed 13 March 2014

My daughter and friends really enjoyed staying here this past week. We were so close to everything in Times Square, subway, restaurants, etc. Our rooms were very clean and the bed was SO comfortable. Our bathroom could use some updating - the shower knob fell off, small sink space and no storage. Other than that, everything was fabulous! The staff... More 

Helpful?
Thank Christy O
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Christy O, Thank you for the great review! We are delighted to hear that you, your daughter and your friends had an amazing time with us here at the Crowne Plaza Times Square! All our team members pride ourselves on delivering exceptional service so we are glad to hear that you had an excellent experience during your stay. We are... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 March 2014 via mobile

We stayed here on our honeymoon, first time in New York City, great hotel fantastic location, right on times square. Staff very helpful and we got a complimentary bottle of champagne strawberries and cream delivered to our room the first night. couldn't fault the hotel in any way...apart from wifi only free in lobby area, there's a charge to use... More 

Helpful?
Thank ljfriel1979
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you ljfrie1979 for your positive review! I am so glad that you had a fantastic honeymoon and that our team helped contributed to that! We look forward to your next stay with us! Best, Larry Colleton Hotel Manager More 

Switzerland
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 12 March 2014

I stayed here with my daughter for 4 nights as we were doing a bit of sightseeing and a lot of shopping in NYC. Our check-in was a little delayed as the staff were trying to locate a room for us. The hotel was full and we'd requested a room with 2 double beds. After about 10 minutes or so,... More 

Helpful?
Thank Man_From_Geneva
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you Man_From_Geneva for your review! I am sorry for the delay in your check in but I am glad that Juliet was able to get everything sorted out! Our location cannot be beat and I am glad you were able to enjoy so many of the attractions that Times Square has to offer! Keith is thrilled to be mentioned... More 

Cheshire
Level Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 11 March 2014

Number of trips to New York, but we love this hotel. From booking in, on 2nd floor, to great room on 35th floor with spectacular view of Times Square. Perfect.. Lovely oasis of a bar Broadway 49. Really friendly waiters, Todd and Tony, wonderful views of Times Square. Concierge not particularly helpful, but bellboys after leaving bags for an hour... More 

Helpful?
Thank SaksiaofManhattan
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you SaksiaofManhattan for your review! I am thrilled that from start to finish your stay was a successful one! We strive to receive this reaction from all of our guests! I apologize that the concierge team was not able to assist you but I am thrilled that Todd, Tony, and the bellman were helpful! We look forward to your... More 

Hamilton, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 March 2014

From January 2013 until today I have stayed a total of 50 nights at Crowne Plaza Times Square, it has always been my only choice when going to NYC. As usual the staff was fantastic, housekeeping, bar/lounge staff all go out of their way to make me feel welcome. Maria, housekeeping 35th floor always deserves special recognition, as does Jason... More 

Helpful?
1 Thank Anthony S
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you Anthony S for your candid review of our property. Let me take this opportunity to thank you for you continued loyalty to our hotel. It is a pleasure to read that overall you have a fantastic time while staying with us! I would like to apologize for the treatment you received by the housekeeping staff. You are our... More 

Ringwood, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2014

We came to New York for our honeymoon at the start of January 2014 and stayed at the Crown Plaza Times Square. I do a lot of research when it comes to booking holidays & can highly rate this hotel. The location is excellent, you are right in the middle of everything! We were upgraded to floor 43 (out of... More 

Helpful?
Thank kirstylynne
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you kirstylynne for your fabulous review and congratulations on your wedding! I am thrilled that you and your partner had a wonderful honeymoon at our property! The views from out 43rd floor views are spectacular and I am ecstatic that we were able to get you upgraded! I hope that we will be your first choice for your next... More 

Dar es Salaam, Tanzania
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 March 2014

Spent two nights at Crowne Plaza, our first morning was terrible, some renovations were going on apparently, we were obviously not aware of it and were not informed by the hotel staff during check in, resulting in a very disturbing morning, due to soo much noise from the higher floors. As if that was not enough, the housekeeping attendant knocked... More 

Helpful?
1 Thank Shereen J
CPTimesSquare, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Shereen J, I sincerely appreciate you taking the time to write such a candid review about your stay. Here at the Crowne Plaza, we take every review very seriously as we look to provide the best all-around guest experience. The issues you experienced are not acceptable, nor indicative of the high customer service standards we are known for. I will... More 

New Jersey
Level Contributor
52 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 9 March 2014

Stayed here on a whim - got a great price for a Wednesday night (about $200 after tax) and decided to see a show. Booked a room with 2 doubles for 3 of us. Observations: 1. Central location - entered from 8th, right near the Hershey's store. 2. Small entrance, we were looking for a grand hotel entrance/lobby and didn't... More 

Helpful?
1 Thank Alberta W
CPTimesSquare, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you KellymEnglishfor your review of our property! Although your stay was a short one, I'm glad that you enjoyed yourself. We are right in the heart of Times Square so we become the home to many different types of guests, both domestic and foreign. We believe it is part of our appeal because we provide comfortable rooms and outstanding... More 

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 

Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: €160 - €602 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Hotel Style:
#96 Romantic Hotel in New York City
#138 Luxury Hotel in New York City
#151 Business Hotel in New York City
#159 Family Hotel in New York City
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Manchester, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“only take a hoigh floor”
 of 5 bubbles yacovk, 2 Dec 2016 | Read review
“I feel it does not matter where you stay in this hotel, as it's windows don't entirely block out the sirens but the location is awesome”
 of 5 bubbles GThurston, 2 Dec 2016 | Read review
“Upper floor to avoid traffic noise...views so..so given sizing of windows”
 of 5 bubbles wbflynn51, 1 Dec 2016 | Read review
“Select the offer including breakfast”
 of 5 bubbles juanvega564, 1 Dec 2016 | Read review
“Go high for a great view”
 of 5 bubbles billt744, 30 Nov 2016 | Read review
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