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Crowne Plaza Times Square Manhattan

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8,737 Reviews from our TripAdvisor Community

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Showing 6,706: English reviews
Maine
Reviewed 5 August 2014

We recently spent a couple of nights at the Crowne Plaza while in New York to see a couple of shows. The hotel was perfectly located--within walking distance to all the theaters, shopping, and other tourist attractions. The room was lovely, very clean, well appointed, and had a great view. We ordered room service one night, and were very pleasantly...

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Helpful?
2Thank ngoudey
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi ngoudey, Thank you for taking the time out to write a review. Your comments are very much appreciated. We're happy to hear you had a great time with us and we hope everything was to your liking. Please visit us again soon. We'd love to have you! Regards, Syed Abid Social Media Manager

Portland, Oregon
Reviewed 5 August 2014

Smallish room but average for midtown hotels. Nothing special but perfectly adequate. Elevators reasonably speedy. Reasonably quiet, not too much noise from the street or neighboring rooms. Staff were pleasant and helpful. Lots of tourists but since I was a tourist also it seems churlish to complain about that. Extremely convenient to most of the Broadway theatre district. My friend...

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Helpful?
1Thank ImeldaTheHon
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello ImeldaTheHon, Thank you very much for the kind words. We're glad you enjoyed our property. We are central to all of Times Square so yes, if you're in the city then this is where you want to be. We hope you do return to the Crowne Plaza Times Square for a return stay as we'd love to have you!...

Peterborough, United Kingdom
Reviewed 5 August 2014

First of all what a fabulous location. I work for an American company in Rochester New York State and this was our treat for a week's brainstorming. This location is slap bang in the middle of everything, the amazing Times Square, Rockefeller Centre & we shopped til we dropped. The very busy staff were also courteous and friendly.

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Helpful?
1Thank Jean M
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi Jean, Thank you for staying with us. We're so glad you enjoyed our location and were able to enjoy the hotel as well. We'd love to have you back in the near future. Please visit us again soon! Regards, Fatena Q. Williams Front Office Director

Melbourne, Australia
Reviewed 5 August 2014

We stayed at this hotel, as we had stayed there three years ago and really enjoyed it. This time was very different, they seem to be after every last dollar out of you. From having no fridge in the room, no ice bucket, and plastic cups as glasses. You can't even keep a bottle of water cold. If you want...

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Helpful?
4Thank Jaybearz
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi Jaybearz, Let me take this opportunity to first apologize. I'm deeply sorry you felt that our service and accommodations were less than expected. The last thing we want our guests to feel is that they're being taken advantage of. These are not our intentions. We have ice buckets in the room. They're usually in our dressers under the TV...

Thurmont
Reviewed 5 August 2014

Went to NY to see Le Mis and my husband booked the hotel. It was in the perfect location. Was able to walk to the theater and dinner. The hotel was beautiful. Our room was wonderful. Actually a nice size King room. You could walk around without walking into a wall like so many of the hotels in NY. The...

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Helpful?
1Thank TracyBMaryland
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello TracyBMaryland, Thank you so much for staying with us! We're happy to hear everything went exactly the way you expected. Refrigerators are usually a one time charge unless needed for medicinal purposes. I really do appreciate you allowing us the opportunity to serve you. We hope to see you again soon! Regards, Fatena Q. Williams Front Office Director

Ljubljana
Reviewed 5 August 2014

The location of the hotel is great, it is wtihin walking distance of many attractions, right next to Times Square, subway accross the street. Great buffet breakfast, but very strange policy regarding breakfast - we were a family of three and breakfast was included in room price, but only for two... so we had to pay extrra for our daughter's...

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Helpful?
2Thank ms_sporty
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi ms_sporty, Thank you for your candid feedback. We apologize about the confusion as far as breakfast for two goes. The Crowne Plaza Times Square standard for breakfast is for 2 persons per day per room. We can understand the frustrations and we'll be glad to forward your comments to the appropriate department so we may revise this policy. If...

Sharjah, United Arab Emirates
Reviewed 5 August 2014

The location of this place makes it ideal for tourists to see prime attractions in and around Times Square. I stayed with my family and had a great time. The staff is very courteous and the service provided by the concierge and front desk was worth appreciation. In particular, Joanna, the Guest Services Manager provided outstanding service. I would recommend...

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Helpful?
1Thank Haresh S
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Haresh, Thank you for staying with us and thank you for your review. We're happy to hear you had a wonderful stay with us and we'd love to have you back anytime! Joanna will be very happy to hear she was able to make your stay a bit more pleasant. We hope to see you again very soon! Regards,...

Meath
Reviewed 4 August 2014

This hotel is all about the location. I stayed in it for for 4 nights with two of my friends. This is defiantly where you want to stay if you want to be right smack bang in the middle of the action. It is in walking distance to everything and if it's not there is two subways less then 5...

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Helpful?
2Thank gg162010
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi gg162010, Thank you so much for your candid comments. We appreciate you taking the time out to review our property. We really are in the heart of everything Times Square. We apologize about the congestion at the Front Desk as we do constantly have guests checking in to our 795 room hotel. We're glad you had other channels, however....

Washington DC, District of Columbia
Reviewed 4 August 2014

Stayed at several IHG properties across all brands in NYC and typically rate them according to brand rankings. So for example I have rated HIExpress, Staybridge very good based on brand and service expected for what you pay. This was my first visit at the Crown Plaza and my summary: Plus: Awesome Location Points and cash availability Great breakfast buffet...

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Helpful?
3Thank EliteTravellers
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello EliteTravellers, Let me start by saying thank you for giving us a chance to accommodate your hospitality needs. I am deeply sorry that your experience with us was less than advertised. We can understand frustrations can escalate with a slow line during the check-in process and we try to work as fast and thoroughly as we can. As far...

Rochester, New York
Reviewed 4 August 2014

My husband, 2 daughters and I traveled to NYC from Upstate NY for a long weekend. We traveled via Amtrak, and arrived to the hotel at around 11:30 am on Thursday, 7/31. As we entered the hotel, we noticed a long line of people checking bags, we assumed that was because they attempted to check in, and there were no...

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Helpful?
1Thank AJO1970
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi AJO1970! Thank you so much for the wonderful comments. Sandra will be estatic to know she was able to make your stay that much more enjoyable. Our Crowne Plaza family tries to go above and beyond for our guests. We really do appreciate you taking the time to let us know about your positive stay. We hope to see...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 

Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019-7406
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: €158 - €408 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Reservation Options:
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Hotel Style:
#96 Romantic Hotel in New York City
#135 Luxury Hotel in New York City
#151 Business Hotel in New York City
#159 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Times Square Manhattan staff and other travellers.
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Manchester, United Kingdom

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Questions? Get answers from Crowne Plaza Times Square Manhattan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Face the street”
 of 5 bubbles Lneubaum, 14 Jan 2017 | Read review
“If you want green tea in your room you will need to ask for it”
 of 5 bubbles MartyM848, 12 Jan 2017 | Read review
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