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Crowne Plaza Times Square Manhattan

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8,558 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Times Square Manhattan
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Showing 6,559: English reviews
Spanish Fork, Utah
Reviewed 17 August 2014

I gave this hotel 2 stars. The only reason it didn't get one is because of the waiters/waitresses and the bartender's they were extremley friendly and very helpful with directions and any other questions we had. When we checked in the front desk was not friendly and hard to find. When we got to our room there were multiple problems;...

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Helpful?
4Thank shadhopper
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for taking the time out to write a review and for your candid feedback. I am disheartened to read about your experience and I sincerely apologize. We strive to provide outstanding customer service to all our guests and I am happy to hear that our restaurant and bar staff was extremely friendly and helpful during your stay. Service...

Montreal, Canada
Reviewed 17 August 2014

Great Location. On our last trip to New York City we stayed here. Check in was easy and fast. The bar is modern and has good service, the rooms are very clean. we were upgraded when we got there by the hotel and had a room on one of the top floors with great views. The location was perfect for...

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Helpful?
1Thank croll2
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you Croll2 for your fantastic review! We are thrilled to hear that you had a wonderful time with us and that you enjoyed the comforts of your room. The location is certainly great for guests who want to be in the middle of Times Square. We look forward to have you back soon! Best, Geoffrey Mills Managing Director

Savannah, Georgia
Reviewed 17 August 2014

The location of the hotel is awesome! We stayed when the city shut down due to snow so we walked everywhere. The room was clean spacious and nice. I always heard nyc hotels had small rooms, not Crown Plaza. The hotel was going through renovations(I see this as a plus never I minus) and we were weakened by construction noise...

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Helpful?
2Thank Jaymeswd
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you Jaymeswd for your 5-star review! We are pleased to hear that you had a wonderful time with us. We are glad to hear that the hotel was perfect for your travel needs and that all our staff provided you with flawless service. We hope you were able to visit all the restaurants, shops, and attractions in the Times...

toronto
Reviewed 17 August 2014

These people were truly wonderful. They helped to make my daughter's 16th birthday very special. The location couldn't be better with access to our hop on hop off tour bus right there and a 2 minute walk to the theatres and times square. the valets were very friendly and helpful with our luggage issues and they don't treat you like...

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Helpful?
1Thank cruiseforreal
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear Cruiseforreal, Thank you for your terrific 5 stars review, we are so thrilled to learn you found our team truly wonderful. This is exactly what we strive for. I am very glad to learn we had the opportunity to make your daughter's birthday a memorable experience. I am also happy to learn you enjoyed our convenient location and vibrant...

Montreal, Canada
Reviewed 17 August 2014

Hotel in a great location if you're a tourist who wants to enjoy the ''tourist'' NYC, overpriced, very crowded spot. The hotel quality is above average but not for the price you pay. So basically you're paying for the location if this is what you're looking for.

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Helpful?
Thank shosh_egy
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dear shosh_egy Thank you for your great review and for sharing your feedback with us. We are glad to learn you considered our quality above average; however we are saddened to know our rates may have not met your expectations. The location of the hotel is a great perk not only for all tourists but also for all corporations in...

Wilmington, Delaware
Reviewed 16 August 2014

The company we booked and prepaid the reservation with cancelled our reservation due to what they said later was a computer glitch. We were unaware of it until we arrived to check in at the hotel. The check-in clerk, Vanessa, went way beyond the call of duty to track down and resolve the problem for us, and we were able...

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Helpful?
Thank dlawyer45
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Dlawyer45, Thank you for the amazing 5-star review! We are so happy to hear despise the minor glitch that Vanessa went above and beyond to assist you at check-in. She definitely is a great addition to our team. We strive to provide outstanding customer service to all our guests and we are so glad that you experienced that during your...

Tallahassee, Florida, United States
Reviewed 16 August 2014

Unbelievable !! My wife and I spent 3 nights of our honeymoon in Crowne Plaza Times Square Manhattan. The location is perfect, staff were very nice and rooms are super clean. Although it's located in Times Square, we didn't hear the noise that New Yorker always hear! As I said it was a honeymoon trip, the guest service manager in...

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Helpful?
Thank Badr A
CrownePlaza49, Front Office Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Badr A. Thank you for the amazing 5-star review! We are thrilled to hear that you had a wonderful time with us here at the Crowne Plaza Times Square and that you enjoyed the comforts of your room. I would like to congratulate you on your honeymoon. I am happy to hear that Isis took good care of you....

Hamble, United Kingdom
Reviewed 16 August 2014

Spent a couple of days on Business at the Crowne Plaza. Entrance to Hotel seems almost hidden away, but that seems to be the case with most of the big hotels in the area. Good, fairly typical US Crowne Plaza - no surprises. Check in staff very efficient and helpful, nice sized room, and some good views of the River...

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Helpful?
Thank Paul M
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Paul M, Thank you for taking the time out to write a review and for your candid feedback. We are glad to hear that you enjoyed the location of the hotel and the great views of Times Square and the Hudson River. We do have our main entrance on either side of 48th street and 49th street with valet parking...

Reviewed 15 August 2014

Stayed at the Crowne Plaza for past week. We had to transfer rooms at one point due to some of the nights being covered by rewards points and others being out of pocket. After our first room transfer, we were transferred to a room that smelled like rotten cheese. We were told by the maid that they were aware of...

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Helpful?
3Thank Larabearr
CrownePlaza49, General Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you for taking the time to share your feedback with us. It truly saddens me that the Crowne Plaza Times Square hotel was not what you were expecting for your stay this past week. I sincerely apologize that you experience several concerns during your stay. I would like to assure you we do take all of our guest’s comments...

Wolverhampton, United Kingdom
Reviewed 15 August 2014

I have stopped at the Crowne Plaza on Time Square many times in the past with my family. My latest trip from the 29th-31st July had to be the best experience that I have had at this hotel. The staff were polite, well mannered and unbelievably efficient. The check in process was immediate. In addition, it was my mothers birthday...

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Helpful?
Thank Alex B
CrownePlaza49, Front Office Manager at Crowne Plaza Times Square Manhattan, responded to this review

Thank you Alex B for the fantastic review! We are pleased to hear that you had a wonderful time with us here at the Crowne Plaza Times Square! We are glad to hear that the hotel was perfect for your travel needs and that all our staff provided you with flawless service from check-in to check-out. We are very happy...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 

Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: €156 - €610 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Reservation Options:
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Hotel Style:
#96 Romantic Hotel in New York City
#135 Luxury Hotel in New York City
#151 Business Hotel in New York City
#159 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Times Square Manhattan staff and other travellers.
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Manchester, United Kingdom

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Questions? Get answers from Crowne Plaza Times Square Manhattan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“18th floor, corner times square room”
 of 5 bubbles 129elainep, 4 Dec 2016 | Read review
“only take a hoigh floor”
 of 5 bubbles yacovk, 2 Dec 2016 | Read review
“I feel it does not matter where you stay in this hotel, as it's windows don't entirely block out the sirens but the location is awesome”
 of 5 bubbles GThurston, 2 Dec 2016 | Read review
“Upper floor to avoid traffic noise...views so..so given sizing of windows”
 of 5 bubbles wbflynn51, 1 Dec 2016 | Read review
“Select the offer including breakfast”
 of 5 bubbles juanvega564, 1 Dec 2016 | Read review
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