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Crowne Plaza Times Square Manhattan

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9,041 Reviews from our TripAdvisor Community

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There are newer reviews for Crowne Plaza Times Square Manhattan
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Showing 6,931: English reviews
Orlando, Florida
Reviewed 1 January 2015

we stayed there 5 days and found the location perfect for getting to all the sites we wanted to visit. Unfortunately, the hotel was not as great. The room doors slammed loud when they shut, the heat in our room wouldn't shut off and we had to open a window to cool off the room, the staff was not very...

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Helpful?
1Thank RideRedS2k
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello RideRedS2k, Thank you very much for your candid review. We're glad to hear about your recent stay with us. We're happy to hear you enjoyed our central location in Times Square. We do apologize about the issues with the door and heat. It's true, during the winter, we have our cooling unit turned off and the central heating system...

Boston, Massachusetts
Reviewed 1 January 2015

I have stayed at the Crowne Plaza several times in the past and enjoyed the Location and the service. while trying to make an additional reservation, I have found that the hotel decided to make its daily rates appear lower than they are in practice, by imposing a 25$ service fee per night. check the small print in your reservation!...

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10Thank Guest0661
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Guest0661, Thank you very kindly for your candid review. We appreciate you taking the time out of your day to leave us feedback. While we agree, and it's no secret, we are imposing a new fee of $25. We would respectfully disagree, it is not to make our rates seem lower. We would urge our guests and direct them...

London, United Kingdom
Reviewed 31 December 2014

After booking this hotel a year in advance I must say we are very disappointed with our rooms and service. Writing this review whilst sharing the smallest room for 4 people I have every stayed in. I contacted the hotel before our stay to explain we were celebrating many special occasions and of course new year with a party on...

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3Thank foxy208
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello foxy208, Thank you very much for your candid review. We're disheartened to hear about your stay. Our two double bedded rooms are situated to accommodate 4 adults. While we can understand the room sizes themselves vary, the bed sizes do not. We apologize about the inconvenience. I'm sure your e-mail wasn't ignored intentionally. If you'd like to e-mail me...

Bristol
Reviewed 31 December 2014

The hotel has a great location at the north end of Times Square and it's very well connected to the subway system. Getting to the hotel from JFK is pretty straightforward via the Airtrain and E line on the subway to 42nd St Port Authority Bus Terminal. We enjoyed our stay - though there were one or two things which...

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3Thank historymanBristol
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello historymanBristol, Thank you very much for your detailed review! We appreciate you taking the time to review our property. It will help us to improve and we'll continue to move in the direction we should. We do have to apologize about the inconveniences you faced. Regardless of how busy we are, we should always be amicable, professional, and courteous....

Sydney, Australia
Reviewed 30 December 2014

If you want to be in the centre of the action then this is a well located hotel. We were fortunate enough to get a room on the 40th floor which gave us a view down broadway that was particularly spectacular at night. The room itself was large and well appointed. The views were the best feature I guess with...

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4Thank CAW666
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi Craig! Wow! That's a great review! We're so glad to hear you had such a wonderful time with us. We continue to get better as a hotel and individually as staff members. We appreciate you taking the time to reach out and share your experience. The corner rooms are a great recommendation, however, they go fast! So while we...

Paris
Reviewed 30 December 2014

We had a great 4 night stay here at the Crowne Plazza. Thumbs up for the pool opened until late and to Donald Mei who took care of us and was able to give us a room with a nice view on Times Square. The concierge was also of a great help.

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Thank 393Anne
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello 393Anne, Thank you very much for your review! We're so happy to hear about your great stay with us. We'll be sure to share this review with Donald as I'm sure you've made his day with a mention on here! We'd love to have you visit us again! Have a great day and happy holidays! Regards, Fatena Q. Williams...

Houston, Texas
Reviewed 29 December 2014

Disappointed that this Crowne Plaza did not live up to the IHG Brand quality. Having stayed at other Crowne Plazas, I expect better services. Don't want to generalize, the guys who helped us with the luggages (both at check in and check out) and the cleaning serivces are great, but I would rather they give me a self-serve kiosk at...

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2Thank Oppsa
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Oppsa, Thank you very much for your candid review. Reviews such as yours are why we continue to never be satisfied with our success as a business. We understand all it takes is one negative impression. We apologize deeply for the issues you faced from the hotel and its staff. We can't thank you enough for allowing us the...

Raleigh, North Carolina
Reviewed 29 December 2014

Loved the location of this hotel as it was very centrally located to Times Square, Rockefeller Center, shows, etc. The rooms were nice and roomy, which was terrific as we had 3-4 in each of our three rooms. All staff were friendly and helpful. I thought the hotel was pricey,but that could have been comparable to similar hotels, given it...

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Thank M H
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi M H, Thank you for the great review! We're so glad to hear you and your family had a great stay with us. We continue to work hard to ensure our guests don't have to. We'd love you and your family to visit us again soon! Have a great day and happy holidays! Regards, Syed Abid Guest Services Manager

Union Hall, Virginia
Reviewed 29 December 2014

We celebrated our 30th anniversary and have usually gone to New York & have always stayed at the Crown Plaza. This year beginning with our check in Vicki made us feel special - like we were staying with friends. From the room right down to dining she handled everything. We cannot thank her enough for making our anniversary that much...

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Thank TheRussells1215
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hi TheRussells1215! Thanks for your review! Let me preface that by saying this, happy 30th anniversary! I am excited to share this review with Vicky as it's a special one. She'll be delighted to know she was able to make your stay that much better. She really is a gem of the Crowne Plaza Times Square. We hope "The Russells"...

Omaha, Nebraska
Reviewed 28 December 2014

pros: -Location! step out your door and you are in Time Square. -we walked to Rockefeller Center, Central Park, 5th ave, Museum of Natural History, MOMA, -Nadia was very helpful getting us adjoining rooms with a view -small store in lobby where you can get breakfast, coffee, snacks -security in lobby checked our room card before we were aloud up...

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Thank Midwestgirl67
CrownePlaza49, Manager at Crowne Plaza Times Square Manhattan, responded to this review

Hello Midwestgirl67, Thank you very much for your review. We appreciate you taking the time out of your day to review our property. We love negative and positive feedback so you can imagine, yours was received with an open mind. While we appreciate all the positives, we're unsatisfied with an okay review. We have to be better, Midwestgirl67. We will...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Times Square, always New York's most exciting scene, seems all new now that the Crowne Plaza Times Square has reinvented itself. Come check out our $85 million re-invention, and see for yourself how modern design can provide a whole new kind of comfort. Enjoy one of our 795 well-appointed guest rooms outfitted with fresh contemporary accents and plush Sleep Advantage beds. Every room offers breathtaking views of Times Square, the famous Manhattan skyline or the Hudson River, unique among hotels in Times Square. Relax in our sleek lobby lounge, or have an evening cocktail in Broadway 49 Bar. Delight in a new spin on New American Eclectic cuisine at Brasserie 1605, one of the most exciting Times Square restaurants. With options like these, it's no wonder that New York seems so new. If you ve come for a meeting, you ll benefit from the new tech-friendly environment. If you re here for an event, you ll revel in the open space and atmospheric lighting, and when you walk through our front door, you step onto Broadway dazzling lights, world-class entertainment and urban energy. That's how Crowne Plaza Times Square is keeping New York new for you. ... more   less 

Additional Information about Crowne Plaza Times Square Manhattan

Address: 1605 Broadway, Between 48th and 49th Street, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: €230 - €445 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Times Square Manhattan 4*
Number of rooms: 795
Reservation Options:
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Also Known As:
Crowne Plaza Times Square Manhattan Hotel New York City
Crowne Plaza Hotel Manhattan
Crowne Plaza New York City
Hotel Style:
#96 Romantic Hotel in New York City
#136 Luxury Hotel in New York City
#151 Business Hotel in New York City
#159 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Times Square Manhattan staff and other travellers.
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Manchester, United Kingdom

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Questions? Get answers from Crowne Plaza Times Square Manhattan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View of Time Square”
 of 5 bubbles TCT2, 28 Mar 2017 | Read review
“Make sure you can control the room temp.”
 of 5 bubbles tracysL4883EW, 23 Mar 2017 | Read review
“Our room was on a corner, away from Times Square. One window looked back towards the river.”
 of 5 bubbles BlaineA_11, 21 Mar 2017 | Read review
“best views amazing staff in the heart of time square quiet very clean”
 of 5 bubbles DonFournier64, 19 Mar 2017 | Read review
“High floors with views over the Hudson appear quieter.”
 of 5 bubbles Pneuma1, 19 Mar 2017 | Read review
5 of 5