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About
#368 of 745 hotels in New York City
Location
Cleanliness
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Value
Travellers' Choice
Located on Madison Avenue, The Carlyle is emblematic of the New York experience. The location offers a wealth of museums, galleries, upscale shops and Central Park within a pleasant walking distance.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Evening entertainment
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Wifi
Sauna
Restaurant
Breakfast available
Breakfast in the room
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Baggage storage
Concierge
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Additional bathroom
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Safe
Laptop safe
Flatscreen TV
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Non-smoking rooms
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HOTEL CLASS
HOTEL STYLE
Residential Neighbourhood
Historic Hotel
Languages Spoken
English
Location
100Great for walkers
Grade: 100 out of 100
77Restaurantswithin 0.5 km
40Attractionswithin 0.5 km
35 E 76th St, New York City, NY 10021-1827
Getting there
77th StNew York City Subway4 min
68th St – Hunter CollegeNew York City Subway9 min
Car HireSee all New York City car hire
93Reviews0Q+A25Room tips
ReviewsWe perform checks on reviews.Tripadvisor’s approach to reviewsBefore posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
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We perform checks on reviews.
Tripadvisor’s approach to reviews
Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. If the system detects something that potentially contradicts our community guidelines, the review is not published.
When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site.
Our team checks each review posted on the site disputed by our community as not meeting our community guidelines.
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Went to the Carlyle Cafe for dinner and a show. The show was excellent with Sutton Foster. The problem was the food in the restaurant. They slam a lot of food out in the 2 1/2 hours they are open for dinner. You get 2 courses for $95.00. The first course for me was 6 oysters in the half shell. They were wonderful. Having been there before ( more later) we ordered the salmon, which was very good. Was this worth $95 each after paying $230 per seat. Nope. Cocktails, while good, are in the $30 range. They know a captive audience when they have them. The dessert was a disaster. I had the “caramelized pineapple “ with coconut rum, macadamia nuts and ice cream. The pine apple slice, right out of a can, was not caramelized. It swam in a pool of flavorless liquid with 5 macadamia nuts and a tiny scoop of ice cream for $22. My companions had the cheese cake which was inedible for one of my guests. My dessert was taken off the bill. My previous visit I had their NY steak. That was the worst quality of meet I could have imagined. As plates were being cleared on this visit I noticed a lot of plates returned with a lot of the steak left over. The woman next to me had the steak and struggled to cut it. I watched as she gave a bite to her companion who winced as she tried to chew it. I mention all this because the kitchen has gotten lazy and resting on their reputation. I know to expect higher prices in NYC but usually it is justified with something special about the dish. Here, everything is ordinary. What was extraordinary was the service. Friendly and efficient just begins to describe it (although I kept having to ask for more water). So yes, I enjoyed the entertainment and the meal was ok. All in all I paid $400 a person for this. I think the Cafe Carlyle could up their game to match their prices.…
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Date of stay: December 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Carlyle A Rosewood Hotel, Guest Services / Front Office at The Carlyle, A Rosewood Hotel
Responded yesterday
Dear Roger and Bill, Thank you for your detailed review of your recent experience at the Carlyle Cafe. We appreciate the time you took to share your feedback, and we take your comments seriously as we continuously strive to enhance our offerings. We are pleased to hear that you enjoyed Sutton Foster's exceptional performance. However, we sincerely apologize for the shortcomings you encountered in the dining aspect of your evening. Your detailed account of the food experience, both in terms of quality and value, is invaluable to us. We regret that the dishes did not meet your expectations and truly appreciate your candid feedback regarding the dessert and the previous experience with the NY steak. Rest assured, we are addressing these concerns with our kitchen team to ensure a higher level of consistency and quality in our offerings. It's encouraging to hear that you found the service to be friendly and efficient, although we apologize for any inconvenience with the water refills. Your positive remarks regarding the service are noted, and we are committed to maintaining and improving our standards. Your feedback is instrumental in guiding us toward improvements, and we want to assure you that your concerns will be shared with our culinary team for immediate attention. We value your patronage, and we hope you might consider giving us another opportunity to provide a more memorable dining experience. If you decide to return, please , reach out to Quality Manager, Kasheena Roberts (kasheena.roberst@rosewoodhotels.com) and we will personally ensure that your visit surpasses your expectations. Thank you for bringing this to our attention, and we appreciate your understanding as we work to address the areas that fell short. Sincerely, The Carlyle Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
The Carlyle will always be the Carlyle. Amazing time in one of NY most iconic hotels. From the check-in experience to the room service; from the Bemelmans experience to the continual smiling valet and courtesy car service; an impeccable and quintessential New York experience.
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Date of stay: October 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
most special place on earth - they care - it shows - no real other monied place to go - top dining - suites are something out of a fairytale - right by central park - nice low key neighborhood ues - close enough to everything else - their people are tops in the entire industry - no other team comes close - it is pricey - but they worth it - the service combined with the history - this is nyc history yet they don't rest on reputation alone -
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Date of stay: October 2023Trip type: Travelled with friends
Value
Location
Service
Room Tip: top dining - no real reason not to eat in this special hotel - they are amazing in all ways -
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Carlyle A Rosewood Hotel, Guest Services / Front Office at The Carlyle, A Rosewood Hotel
Responded 1 week ago
Dear Ms. Helmsley, Thank you so much for your kind words and for choosing The Carlyle, A Rosewood Hotel as your preferred destination in New York City. We are thrilled to hear that you found our hotel to be the most special place on earth and that our team exceeded your expectations. We take great pride in providing exceptional service and ensuring that our guests feel cared for during their stay. Our location near Central Park and the charming Upper East Side neighborhood offers a tranquil and convenient setting for exploring the city. We truly appreciate your recognition of our top dining options and fairytale-like suites. It is our goal to create a memorable experience that combines our rich history with unparalleled service. Thank you for your valued feedback, and we hope to have the pleasure of welcoming you back soon. Sincerely, The Carlyle Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Business | Friends On my second trip to New York, my prime selection was the Carlyle hotel. Location, view, rooms, service, concierge, food, staff, bar, restaurant.....in one single word: STUNNING. really no single remark to mention, apart my team full satisfaction. All my team had a great time all over the hotel. Breakfast, lunch and dinner at restaurant was pretty. Name it and hotel staff will make it happen, ask always for Elie KIK, Joel, Mustafa, Mehrsa, Léa & Ari. The Carlyle NY hotel staff are always smiling, always available, always friendly and especially highly professional. Special recognition for the concierge team who their cooperation in arranging last minute private jet on a Friday evening...... On behalf of us all, many thanks to Hotel Staff, management and managers for making our journey so enjoyable. KEEP SHINE - WE WILL RETURN AGAIN & AGAIN FOR SURE Natalia…
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Date of stay: October 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Carlyle A Rosewood Hotel, Guest Services / Front Office at The Carlyle, A Rosewood Hotel
Responded 20 Oct 2023
Dear Natalia, Thank you for choosing The Carlyle as your preferred destination during your second visit to New York. We're thrilled to hear that you found our hotel stunning in every aspect, from the location and views to the rooms, service, concierge, food, staff, bar, and restaurant. We truly appreciate your kind words and will ensure that Elie Kik, Joel, Mustafa, Mehrsa, Léa, and Ari receive the recognition they deserve for making your stay exceptional. It's wonderful to hear that you and your team had such a great time during your visit, and that you enjoyed our dining options. Our team is dedicated to providing friendly, professional, and exceptional service to our guests, and your positive feedback motivates us to keep exceeding your expectations. We look forward to welcoming you back, and thank you for your kind words and support. Should you ever need assistance or have further feedback, please don't hesitate to reach out. Safe travels and see you again soon! Sincerely, The Carlyle Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You don't expect to get poor service, all your food cooked incorrectly, and vague racism at a place like the Carlyle, but that's what happened. Such a strange night. Just the facts, no opinions here: - Asked for medium rare salmon, got well done, no pink; asked for medium lamb, got rare, fully red. That's $95 right there, done wrong. Salmon wasn't hot when served. - When we were sat, 30 min before anyone came to take a drink order, even though there were 7 of them walking around this small dining room in their suits, with only about 7 tables to serve. While we saw with nothing but menus, one of the men chatted that entire time with a tall blonde who was eating alone. During the whole night, no-one ever even said they'll be our waiter: the person who did wait on us said "I'm *above* the waiters, I'm the *captain*". - Ordered flat bottled water, they poured sparkling. - Waiter saw my emptied plate and said "I see you enjoyed the salmon!", so I had to tell him about the problems, he immediately went to the manager, she came over. I described the problems with the entrees and no-one coming to our table, showed a photo of my salmon that I took before finishing it, showed her an untouched cut of the lamb. - She apologised, took both our entrees off our bill. - At the end of the night, we were told our entire bill was on the house. We had the salmon, lamb, bottled water, and 3 drinks from the bar (cocktails are $28 and up), that would be at least $175, though I never saw the bill. - I said to the waiter, "That's very gracious of you, thank you, I was a waiter for many years and I never saw that done for anyone". He replied "Yes, well, the woman seated behind me is the general manager for the *hotel*, and she saw the whole thing". I'm assuming "the whole thing" refers to me trying in vain to waive down a waiter to place an order, returning the sparkling for the flat, describing the problems to the manager, etc. She saw the entire team fail at every turn, from the smallest things to the largest, front of house to back of house. So I was feeling like they had really addressed the issues, but that's when things got REALLY weird. The waiter, who was white (the entire staff was white), then randomly told us a very long weird story that inexplicably was about three unrelated people of color, two of those anecdotes being related to their sexuality. The monologue began with "I'm not a racist" -- it was inexplicable why he included that. "I had a roommate in college, she was a -- this is a weird word -- a *mulatto*, it means half black half white, she used to walk into the common area *topless* to get coffee in the morning... We never *asked* her to do that, she just did it... I used to have a coworker who was black -- *African American* -- I once said to her, we need to hire more black people, she laughed and said 'I *am* black' -- I'd forgotten she was black, ha ha ha... One of the lifeguards in college, I thought he was black, he had brown skin and the kinky hair, turned out he was Spanish, he was really buff, several girls would come talk to him at the same time while he was on duty". My gf and I aren't black and no-one ever mentioned anything about black people, so his long monologue about three people of color was mystifyingly out of the blue. The website for the Carlyle says this: "Unparalleled among Upper East Side restaurants, The Carlyle's New York fine dining establishments set the bar for culinary artistry and flawless service." Tonight they were unparalleled only in that no other restaurant I've been to in my 23 years of living in Manhattan managed to fail in so many areas.…
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Carlyle A Rosewood Hotel, Guest Services / Front Office at The Carlyle, A Rosewood Hotel
Responded 6 Sept 2023
Dear Mesketet, We deeply regret the disappointing experience you had during your visit to The Carlyle. What you described does not meet the standards of service and excellence that we aim to provide to our valued guests, and we sincerely apologize for the issues you encountered. Your feedback regarding the incorrect preparation of your food, slow service, and the inappropriate conversation from the waiter has been noted. This is not reflective of the high standards we uphold at The Carlyle, and we will take immediate steps to address these concerns internally. We're grateful that you brought this to our attention as it helps us improve our services and ensure that such incidents do not occur in the future. Please know that your experience is not representative of our usual high level of service, and we hope to have the opportunity to make it right for you in the future. If you wish to discuss your experience further or have any additional feedback, please we encourage you to reach out to us directly via our Assistant Director of Food and Beverage Mehrsa Ghadiri (mehrsa.ghadiri@rosewoodhotels.com or 212-570-7135). Your satisfaction is of the utmost importance to us, and we hope to regain your trust on a future visit. Sincerely, The Carlyle Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our stay at The Carlyle Hotel was perfect. The room was spacious, updated technologically, and well-appointed. Each meal was delicious and presented beautifully. We particularly enjoyed our drinks at Bemelmans Bar followed by a dinner in Dowling’s. The hotel is extremely well-located as it is near museums, Central Park, shopping, and restaurants. What stands out the most from our stay is the wonderful and consistent service provided by all staff members with whom we interacted. The level of service was outstanding and was evident at every aspect of our visit to the hotel. We have vacationed at many luxury hotels and the impeccable service provided at The Carlyle clearly ranks at the very top. In particular, our welcome from Matt at the front desk set the tone for our stay. He was professional, welcoming, knowledgeable, and extremely prepared. Dimitris, the bar manager in Bemelmans is a great ambassador for the hotel as he was friendly and did everything he could to make us feel special. Julia, a restaurant manager at Dowling’s made sure our breakfast visit to the restaurant was memorable. Alex, a waiter at Dowling’s was professional and enhanced our dining experience. Overall, it was a wonderful hotel to celebrate our anniversary!…
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Wow! What a welcome! The hotel is very chic and sophisticated and the members of staff go out of their way to make your stay enjoyable. I loved the bar downstairs and enjoyed seeing the beautiful artwork and learning about the artist (the cocktails were very good too!). Just a few minutes walk to Central park - perfect location.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
This is throwback to the elegant era of small intimate music over dinner. We delighted in seeing Isaac Mizrahi perform: part cabaret, part comedy and were so close we could touch the bass player. The food was delicious and just part of a fun intimate birthday party celebration. If you want to experience some upscale old fashioned entertainment, don't miss the opportunity to go to the Cafe Carlyle for dinner and show!
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Date of stay: February 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Carlyle A Rosewood Hotel, Guest Services / Front Office at The Carlyle, A Rosewood Hotel
Responded 15 Jul 2023
Dear Family of Five SF, Thank you for your feedback! We're delighted to hear that you had a wonderful experience at the Café Carlyle, enjoying the elegant era of small intimate music over dinner. We're glad you had a memorable time watching Isaac Mizrahi perform and that the food was delicious, adding to your fun intimate birthday party celebration. We appreciate your recommendation to others to not miss the opportunity to experience the upscale old-fashioned entertainment at the Café Carlyle. Thank you for choosing us for your special celebration, and we hope to welcome you back for more delightful experiences in the future. Sincerely, The Carlyle Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After my stay at the Carlyle for work, I was blessed to be helped by OC. He went above and beyond to ensure all my needs were met. He was a tremendous help and my night would have been a nightmare without him. He was so sweet and did not hesitate to help with my list of needs. I wish everyone at every hotel I stay at was as amazing as him. Thanks, OC!!!
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Date of stay: May 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from The Carlyle A Rosewood Hotel, Guest Services / Front Office at The Carlyle, A Rosewood Hotel
Responded 7 Jun 2023
Dear Jessie , Thank you for sharing your feedback with us. We're delighted to hear about your positive experience at The Carlyle during your work stay. We're thrilled to learn that OC provided exceptional assistance and went above and beyond to ensure that all your needs were met. It's wonderful to know that his tremendous help made a significant difference and turned your night into a positive experience. We will make sure to pass along your kind words to OC and acknowledge his outstanding service. Your appreciation means a lot to us, and we're grateful for your recognition of his dedication and sweetness. Thank you for choosing The Carlyle, and we look forward to the opportunity of welcoming you back and providing you with another memorable stay. Sincerely, The Carlyle Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time at the Carlyle. Would not recommend if you’re trying to get sleep. Probably good for partying, but I am super tired. I was placed on the side with street construction and noise and I wasn’t warned in advance. My room is also located near a machine, which seems to kick on about every 15 minutes. You can literally hear the person above you walking. It sounds like they’re stomping. They charged my card already for an amount that I wasn’t quoted. The front desk person, Brittany told me, the extra $150 would be refunded back if there were no incidentals. Typically, that’s a hold not a charge on my card. I usually stay at the Marriott Marquis in time square which is super quiet, so I’m disappointed I splurged for this experience. Won’t do it again. Glad I’m only here for one night. …
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Date of stay: May 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from The Carlyle A Rosewood Hotel, Guest Services / Front Office at The Carlyle, A Rosewood Hotel
Responded 5 Jun 2023
Dear Freddie, Thank you for taking the time to share your experience at our hotel. We apologize for the issues you encountered during your time with us and for not meeting your expectations. We sincerely apologize for the inconvenience caused by the street construction noise and the disruptive sounds from the neighboring machine. We understand how important a restful night's sleep is, and we regret that we were unable to provide you with the peaceful environment you were hoping for. We apologize for not informing you in advance about these potential disturbances. Sincere apologies for the confusion regarding the charge on your card. We understand that the situation with the extra amount and refund was not properly communicated to you, and we apologize for any inconvenience or frustration this may have caused. We will address this with our front desk team to ensure clearer communication with our guests moving forward. We appreciate your feedback about your preference for a quieter atmosphere and your comparison to other hotels. We will take your comments into consideration as we continuously strive to improve our guests' experiences. We apologize once again for the inconveniences you encountered and the disappointment you felt during your stay. We appreciate your feedback and will use it to enhance our services and communication. If there is anything we can do to make amends, please feel free to reach out directly. Sincerely, The Carlyle Family
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$901 - US$1,520 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
carlyle a rosewood hotel, the carlyle a rosewood hotel
LOCATION
United StatesNew YorkNew York CityUpper East Side / Manhattan
NUMBER OF ROOMS
189
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Claim Your ListingTHE CARLYLE, A ROSEWOOD HOTEL - UPDATED 2023 Reviews & Price Comparison (New York City) - Tripadvisor
Frequently Asked Questions about The Carlyle, A Rosewood Hotel
Which popular attractions are close to The Carlyle, A Rosewood Hotel?
Nearby attractions include Alice in Wonderland Statue (0.3 km), Bemelman's Bar at The Carlyle (0.02 km), and Hans Christian Andersen Statue (0.4 km).
What are some of the property amenities at The Carlyle, A Rosewood Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at The Carlyle, A Rosewood Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Carlyle, A Rosewood Hotel?
Yes, parking is available to guests.
What are some restaurants close to The Carlyle, A Rosewood Hotel?
Conveniently located restaurants include Bemelmans Bar, Lady M Cake Boutique, and Sant Ambroeus Madison.
Are there opportunities to exercise at The Carlyle, A Rosewood Hotel?
Yes, guests have access to a fitness centre and a sauna during their stay.
Does The Carlyle, A Rosewood Hotel have airport transportation?
Yes, The Carlyle, A Rosewood Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Carlyle, A Rosewood Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Carlyle, A Rosewood Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Carlyle, A Rosewood Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to The Carlyle, A Rosewood Hotel?
Many travellers enjoy visiting Hamilton Park (4.6 km), United Nations Headquarters (2.9 km), and Theodore Roosevelt Birthplace National Historic Site (4.5 km).