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Heritage Hotel New York City

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Heritage Hotel New York City
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691 Reviews from our TripAdvisor Community

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Showing 498: English reviews
Halifax
Reviewed 5 days ago NEW

Great staff, clean and comfortable stay with hot showers! Hotel and rooms were good, little worn but no complaints. Lots of great options for breakfast - eggs, sausages, waffles, pastries, juices, apples, bananas, cereal, toast... Special mention to the young guy at the front desk who was so helpful and friendly during our four night stay - I apologize for...

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Helpful?
Thank Linda-Kevin
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

I am extremely delighted to read your great feedback and we are happy that you enjoyed your experience, from our comfortable beds to the location but especially our friendly and helpful team: we are here to look after our guests and our aim is to make every stay one to remember. Customer satisfaction is one of our top priority and...

Brisbane, Australia
Reviewed 1 week ago NEWvia mobile

Clean, safe and convenient, the Heritage hotel has all the quality basics you need for a stay in NYC. Two blocks from the subway, as well as lots of things to see and do nearby. Accommodation in NYC has a tendency to her pricey, however, I found this great value for money.

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Helpful?
Thank James W
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

How wonderful to read "Clean, safe and convenient”. It's a pleasure to have looked after you. Thank you for your high recommendation. From the moment you arrive until we say farewell we want you to feel you are at “home away from home”. Customer service is very important to us and our daily mission is to make sure that our...

Limerick, Ireland
Reviewed 3 weeks ago

i booked two quad rooms as there were eight of us staying. One room was perfectly fine, not huge but new york hotel rooms are generally on the small side. However the second room was tiny. there was no room between the two beds, no headboards which made it look like this room originally had one bed and they just...

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Helpful?
Thank Lynn C
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for your recent review of our hotel. While we are pleased that you enjoyed the service delivered by our proud team we do regret to read that the size of the room did not meet your expectations. If you choose to stay with us on your next trip to New York I am confident we will be able...

Barrow-in-Furness, United Kingdom
Reviewed 4 weeks ago

Stayed in this hotel for five nights room very very small very old bathroom no hot water in shower, party's allowed in rooms kept awake one night informed staff five times but nothing done.walls are like cardboard and doors don't fit correctly , window would not close had to wear jumpers in bed to keep warm staff tell lies and...

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Helpful?
Thank beverlyb994
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Let me take this opportunity to thank you for staying with us and for taking some of your precious time to write a review for our hotel. I am sorry to read that you did not like the room size. We do have much larger rooms – our family suites consists of two adjoining rooms, with a King size bed...

Reviewed 13 December 2016

What a nice place to stay. We spent 4 days in NYC with my family and we were satisfied with the hotel choice. Very central location with all you need in walking distance Two minutes to Madison Square Park and very close to Empire State Building. Nice neighbourhood. The service and staff members were very kind with us. Not a...

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Helpful?
Thank Krec S
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

It was a pleasure to welcome you to our hotel. I am pleased to hear you enjoyed your stay with us. I can tell you found my team warm and friendly. It's something our staff takes great pride in, so we value your feedback. Thank you for acknowledging the diligent work of Anna I was delighted to read that you...

Granada, Spain
Reviewed 13 December 2016 via mobile

The hotel is central in NY, and most of the staff is very nice and helpful, but there are not so many more positive things to say. Rooms are in needs of some renovations, the central heating does not work and you have to use a noisy electrical heater, the breakfast is minimal and we had to go to bar...

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Helpful?
Thank Gian_Andrea71
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for taking the time to write your review. We aim to provide the highest levels of service, so I very much regret that we failed to meet your expectations on this occasion. I assure you that your experience does not reflect the high standards of service we strive to provide and which are guests appreciate. Please accept my...

Los Angeles, California
Reviewed 11 December 2016

This was one of the worst hotels I have ever visited. The concierge was ignorant- she didn't know where the Empire State Building was and the hotel is three blocks from it. She was on her phone and unwilling to help with anything. The rooms were dirty, the furniture shabby and outdated and the carpet had something encrusted on it....

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1Thank giliathe
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you very much for your review and comments you have shared. All feedback we receive is of utmost importance to us and only through your words we can learn and improve. This does not come close to the service standard we usually provide. At Heritage Hotel NYC we aim for our guests to have friendly and personal service, immaculate...

Istanbul, Turkey
Reviewed 11 December 2016

Pros: Bed was comfortable. Location was perfect! Close to public transportation and walking distance to most iconic places. Complimentary coffee. Good place to stay if you are travellers and will not spend much time in the hotel. Nice neighbourhood. Cons: Breakfast is very poor. Building and the rooms are very old. Heater!! When you turn it on, it is desert...

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Helpful?
Thank Dilay o
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for your review of our hotel we are pleased that you had a pleasant stay with us overall. Please accept our apologies for the breakfast. We provide a continental breakfast with a wide selection. It also includes hot items like scrambled eggs and sausage. We have muffins, bagels, bread, fruit juices, tea, and freshly brewed coffee. We also...

Bunia, Democratic Republic of the Congo
Reviewed 10 December 2016 via mobile

This hotel I assume has changed managements as it used to be the Comfort Inn. The room I stayed in was small with no place to hand clothes, it was dirty and not just the rooms the halls and elevators were also dirty. They provide 'breakfast' in a tiny room which barely accommodates 30 people. Not a great breakfast but...

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Helpful?
Thank Africache
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you very much for your review and comments you have shared. All feedback we receive is of utmost importance to us and only through your words we can learn and improve. This does not come close to the service standard we usually provide. At Heritage Hotel NYC we aim for our guests to have friendly and personal service, immaculate...

Reviewed 9 December 2016

I've stayed at many hotels over the years. This place is a total ripoff. It is an old Comfort Inn masquerading as a "heritage" hotel. Nothing has been upgraded over the years. Everything is old and grungy. The breakfast included with the room is just awful. I booked my airport transfer thru the hotel concierge, waited an hour at the...

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Helpful?
Thank Nomad108
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Thank you for bringing this to my attention. We want to be “your home away from home”; offering value, quality, cleanliness, location, convenience and...

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Staying in Flatiron District

Neighbourhood Profile
Flatiron District
Offering many of city’s best restaurants and shops set amid classic New York architecture, the Flatiron District is no longer under the tourist radar. At 23rd Street is the famous triangular Flatiron Building, which makes a good picture no matter what angle you photograph it from. Be sure to look up at the elegant architecture as you stroll the streets- much of this neighborhood is part of a historic district that was home to many of the city’s most famous department stores at the turn of the century. At the northern end of the neighbourhood, Madison Square Park is best known for being the home of a famous burger shack, but it can also be a quiet refuge to spend an afternoon, and it frequently hosts interesting public art exhibits. In the lower part of the Flatiron District you'll find Union Square, a bustling crossroads at all times of day and night.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building and located close to almost all major subways. ... more   less 

Additional Information about Heritage Hotel New York City

Address: 18 West 25th Street, at 5th Avenue, New York City, NY 10010 (Formerly Comfort Inn Chelsea)
Region: United States > New York > New York City > Flatiron District , Manhattan
Price Range: €97 - €290 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage Hotel New York City 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Comfort Inn Chelsea Hotel New York City
Chelsea Comfort Inn
Comfort Inn Chelsea New York City
Comfort Inn Chelsea Nyc
Comfort Inn New York City
New York City Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel New York City staff and other travellers.
37 questions
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Questions? Get answers from Heritage Hotel New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you are going for a quad room check the sizes first as they all seem to be different”
 of 5 bubbles LynnC103, 29 Dec 2016 | Read review
“Lower floors are better since the elevator is mostly occupied. So you can use the stairs.”
 of 5 bubbles dilayo2016, 11 Dec 2016 | Read review
“Front side gives you a view of Empire State”
  • View from room frontside 6th floor - one Kingsize bed
 of 5 bubbles arjanh_12, 26 Jul 2016 | Read review
“Higher up always means quieter.”
 of 5 bubbles MargaretO492, 25 Jul 2016 | Read review
“Do not choose a room with 2 full beds!!!”
  • 2-Full Bed Room
  • Upon opening the door, this is what you see
  • 12 inches of walking space around the bed; 0 inches around the other.
 of 5 bubbles 636sarinab, 25 Jul 2016 | Read review
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