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DoubleTree Suites by Hilton Hotel New York City - Times Square

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DoubleTree Suites by Hilton Hotel New York City - Times Square
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7,292 Reviews from our TripAdvisor Community

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Showing 6,499: English reviews
Severn, Maryland
Reviewed yesterday NEW

The hotel is in a great location with beautiful views over Times Square. But the price you pay for the views is a rather noisy environment. I also had issues with service requests where I had to ask multiple times to have certain items to be addressed. And after dealing with the Hilton Honors program I realize how customers in...

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Helpful?
Thank tjbyczkowski
Saint John, Canada
Reviewed yesterday NEW

We really enjoyed our stay in this property. The room was clean and the service was great. I've stayed at a number of hotels in this area and the location cannot be beat. Also, for the space in your room, this was a great value!

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Thank Z4453JLpaulam
Saint Paul, Minnesota
Reviewed yesterday NEW

The DoubleTree Suites hotel is in an outstanding location for anyone wanting to get immersed in theatre, and it was perfect for our trip. There are shows in every direction, discount tickets across the street at TKTS, and all the bright lights (and pedestrians) you'll ever want to see. Once inside, the hotel was a sanctuary from all the commotion...

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Thank spcheryl
Reviewed 2 days ago NEW

Aside from the location - which is shared by dozens of other hotels - this hotel has nothing good about it. I was offered a "recently refurbished studio on the 36 floor" as a complimentary upgrade and it's terrible state - a dimly lit, mish mash of seventies design and dated furniture thrown together with a free standing (noisy) fridge...

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Helpful?
Thank Elliot G
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

We regret to hear about your experience, Elliot. We always strive to provide our guests with a fun and relaxing time with us. It's unfortunate to hear your stay was not up to par with the high standard we're accustomed to sharing with our guests. We will address your concerns with our team moving forward. With this said, Elliot, we'd...

Sligo, Ireland
Reviewed 3 days ago NEWvia mobile

Booked this hotel through booking.com (i DO NOT RECOMMEND YOU DO THIS) in February 2016 and paid using credit card, however on Wednesday 2nd November (24 days before we were due 2 arrive) i received an email from Booking.com to say the hotel has cancelled our reservation due to payment being declined on credit card (even though the money had...

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Helpful?
1Thank Laura M
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thanks for the 4-star rating, Laura! It's unfortunate you faced such issues before you go to us, but we're happy to have helped make your trip smooth and memorable. We strive to provide stellar service and comfort for our guests. It's wonderful our team made you feel so welcome and could assist you in any way. We aim to please...

A TripAdvisor Member
Level Contributor
10 reviews
3 hotel reviews
1 helpful vote
Reviewed 3 days ago NEWvia mobile

Right on Times Square, Metro right across the street, perfect location. Awesome staff, bellman met us at the curb, loaded our bags, stayed with them until we were ck'd in. Front desk greeted us with warm chocolate chip cookies and found us the perfect room! It was a very spacious suite. I was traveling with my three teenage granddaughters, we...

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Helpful?
Thank A TripAdvisor Member
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Guest, Thank you for the outstanding review! We're delighted your experience was so wonderful at DoubleTree Times Square! We endeavor to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us...

Cocoa, United States
Reviewed 3 days ago NEWvia mobile

We take a yearly vacation to NYC and have stayed at some nice locations. The Doubletree is in a perfect location in Times Square which is close to everything. The hotel is quiet and despite all the lights, our room was very dark with the curtains closed. The hotel lacks any restaurant or bar ambiance but that's OK. I am...

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Helpful?
Thank Timothy H
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thanks for the 4-star rating, Timothy! We're happy you had a pleasant time at DoubleTree Times Square! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! Your happiness is important so we'll address your concerns with our team moving forward. We do look...

Glasgow, United Kingdom
Reviewed 4 days ago NEW

Had a great day at his hotel. Great location. We were located on 34th floor and never had any trouble sleeping. We had a suite as there were four of us which suited us really well. Plenty of space and very comfortable especially the bed. Right on the doorstep of Times Square with subway right next door and everything else...

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Helpful?
Thank Sharon C
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thanks for the 4-star rating and review, Sharon! We're thrilled you had such a pleasant time with us at DoubleTree Times Square! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We look forward to sharing an even better experience with you next...

Reviewed 4 days ago NEWvia mobile

Hotel is right in the heart of Times Square. Security is also good, very spacious rooms with a separate bedroom and living room area that makes into a bed. Walk out of the hotel and you are right beside the tour bus stop, Olive Garden, bars, shops and tourist attractions. Take the grey line tour bus and visit the Statue...

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Helpful?
Thank Danielle M
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thank you for sharing, Danielle! We are delighted to hear that you had an amazing time at DoubleTree Times Square. We're glad to hear that you loved our location, and we couldn't agree more! We are so lucky to be located right in Times Square and right next to a tour bus stop. It sounds as though you really took...

Austin, United States
Reviewed 4 days ago NEW

Location was great in that it was next to Time Square and adjacent to the 49th Street subway stop. The room was just okay, bed was hard and the A/C heat system blows hard and directly across you when our are in bed. Consequently you are either hot or cold when in bed. Their Wi-Fi coverage blocks you out from...

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Helpful?
Thank George V
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

We appreciate your feedback, George. While we are delighted to hear that you loved our convenient location, it is upsetting to hear about the rest of your experience. We strive to make sure our guests are comfortable and happy at all times during their visit, which is why this is disappointing to us. We apologize for the inconveniences you experienced,...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: €160 - €938 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Expedia, Cheap Tickets, Hotels.com, Travelocity, TripOnline SA, Odigeo and Jetsetter so you can book your DoubleTree Suites by Hilton Hotel New York City - Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City
Hotel Style:
#70 Business Hotel in New York City
#102 Romantic Hotel in New York City
#110 Family Hotel in New York City
#120 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Hotel New York City - Times Square staff and other travellers.
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Questions? Get answers from DoubleTree Suites by Hilton Hotel New York City - Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't use Hilton!”
 of 5 bubbles tjbyczkowski, 6 Dec 2016 | Read review
“If they offer you a studio, leave.”
 of 5 bubbles , 5 Dec 2016 | Read review
“Higher floors have the best view.”
 of 5 bubbles KAM1021, 30 Nov 2016 | Read review
“We always stay in a king suite. The bed is very comfortable with extra pillows and blankets. The living/sitting area is also comfortable. Small fridge and microwave; great bathroom with wonderful water pressure!”
 of 5 bubbles kennethb658, 28 Nov 2016 | Read review
“as high as you can , new york is a busy city , that never sleeps”
 of 5 bubbles patrice651, 27 Nov 2016 | Read review
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