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DoubleTree Suites by Hilton Hotel New York City - Times Square

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DoubleTree Suites by Hilton Hotel New York City - Times Square
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7,511 Reviews from our TripAdvisor Community

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Start your review of DoubleTree Suites by Hilton Hotel New York City - Times Square
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Tampa, Florida
Reviewed yesterday NEW

very busy place.very busy area,44 floors but that said with great elevators and reasonable staffing the experience is good. My wife and I stay at the double tree inns because when you reserve a suite ,you get a 2 room suite with privacy between the rooms. The rooms are very very quiet.The kitchen is fine for coffee but do NOT...

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Helpful?
Thank sonnienegroso
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

We stayed here for 7 nights recently and had the most amazing time. Check in was simple and very quick just what you want after travelling for 10 hours, the guy that checked us in gave us the most amazing warm cookies that we'd heard all about in previous reviews they were almost as amazing as his beard!!! The room...

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Helpful?
3Thank Littlemissmoo92
About Hotel's Favourite Review
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thanks for the perfect review! We're delighted to hear that you had such an incredible stay with us at DoubleTree Times Square! It's wonderful that you enjoyed your room and that everything was comfortable for you. We're also very pleased that you loved our central location and were able to explore New York! It's fantastic that our team provided you...

Seattle, Washington
Reviewed 2 days ago NEW

Location and size of rooms are unbeatable for the price. Room are impeccable. Few nuisances, though: Room service had been discontinued the day we arrived. While we are not heavy users of it, I'd had appreciated if they had let people know beforehand. The lady on the "Careline" we used a few times could clearly care less about us. Will...

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Helpful?
Thank 72laurasn
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thanks for the 5/5 review, Laura! We're delighted to hear that you had an overall great stay with us at DoubleTree Times Square! It's wonderful that you loved our location and the size of your room! That's what we like to hear! However, we take concerns very seriously and we'll be addressing yours with the appropriate members of our team....

Reviewed 3 days ago NEW

Always receive excellent service and a clean room. I stay there every year when I go into town. Staff is very good. They are very helpful and nice. the bar has excellent food. Only drawback is the living room furniture is uncomfortable. Beds are great though.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 924debbiep
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thank you for the outstanding review, Debbie! We're delighted your experience with us was so wonderful! At DoubleTree Times Square, we endeavor to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets...

Guildford, United Kingdom
Reviewed 4 days ago NEW

I expected a lot more from the hotel, given that we use doubletree Hiltons in London quite often, but unfortunately the standards are miles apart. The suites are well set up and ideal for family stay, not to mention the location. Everything is just outside the front door, the theatre ticket office, sightseeing buses, any organised tours, etc. However the...

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Helpful?
Thank DTGBHUN
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Guest, We appreciate the feedback. We're happy you had a pleasant stay with us at DoubleTree Times Square and enjoyed our prime location and comfortable rooms. However, we're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that your room wasn't...

Baton Rouge, Louisiana
Reviewed 5 days ago NEW

loved how the hotel staff worked hard to help our stay flow smoothly. my ONLY beef is that the parking service brought my 2017 suburban back to me on the day we checked out WITH CONCRETE SPLASHED all over it. i didn't notice anything that didn't look like just some mud splashed on it, but it turns out that it's...

Review collected in partnership with this hotel
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Helpful?
Thank 727dano
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Guest, thanks for your feedback. We're very sorry for any damage that your car encountered during your stay with us at DoubleTree Times Square and we'd like to try to help rectify the problem if possible. Please provide us with the copy of your receipt and pictures of the damage. We'd love to see you again in the future...

Lee ma
Reviewed 6 days ago NEW

Brought my family for my 40th birthday. Room service was not available neither was food to go from the restaurant. Huge disappointed as this is an amenity I would never go without having known I would have booked somewhere else.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank MmZ5923AB
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed your time with us was less than ideal. We strive to offer quality service and convenience for our guests. We regret the inconveniences you experienced. It's unfortunate we didn't exceed your expectations. We'll be sure to address your concerns with the appropriate members of our team moving forward. We hope to see...

Riverside, California
Reviewed 6 days ago NEW

Just returned yesterday from our 5 day stay at this hotel... The hotel's location is right smack in the middle of Times Square, perfect for getting around to see all the sites... The Subway entrances are literally right out the door of the hotel and also the "hop on hop off tours" are 3 min walking distance. The rooms were...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank DeeAnne P
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thanks for the 4-star rating, DeeAnne! We're thrilled you had such a pleasant time with us at DoubleTree Times Square! We strive to offer top-notch service and convenience for our guests. It's outstanding our team took such great care of you! Michael is a valued member of our team! It's fantastic you enjoyed and appreciated our prime location and proximity...

Reviewed 1 week ago

Everything was run down, dirty and badly managed. Ma visitors think that being on Times Square is a must. But after living in NYC for many years I can attest to the fact that a good taxi or Uber can quickly get you to your theatre performance or restaurant in just a few minutes. There is no reason to stay...

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Helpful?
2Thank garfield22
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

Thank you for taking the time to submit this feedback. We are always working our hardest to provide the best experiences for all of our guests. It is disappointing to hear that we could have done more for you during your stay. We hope you will give us another opportunity to provide a better experience for you in the future.

Leeds
Reviewed 1 week ago

Rooms badly in need of updating, two dirty cotton buds on the floor from previous guests. The first security/doorman was very unhelpful with attitude. I would not stay again or recommend to others. The restaurant is too expensive

Review collected in partnership with DoubleTree by Hilton
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Thank nikki h
Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times Square, responded to this review

We appreciate the feedback, Nikki. We're disappointed that your stay with us was less than ideal. Your experience was not on par with the level of service we're accustomed to sharing with our guests at DoubleTree Times Square. We regret that your room wasn't refreshed properly and that our team didn't make you feel welcome during your time with us....

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree Suites by Hilton - Times Square is the only all-suite hotel located on Broadway in the heart of Times Square excitement. The hotel recently underwent a multi-million dollar renovation and is surrounded by Broadway theaters, New York City’s world-famous restaurants, shopping, museums and sightseeing. A TKTS booth, offering discount theater tickets, is directly across from the hotel. Radio City Music Hall, Rockefeller Center, The Museum of Modern Art, Fifth Avenue shopping, St. Patrick’s Cathedral, Carnegie Hall and Central Park are all within walking distance. The hotel is just 15 blocks from Jacob Javits Convention Center, Penn Station/Madison Square Garden, Port Authority Bus Terminal and convenient to Grand Central Terminal and all (3) area airports.All of the hotel’s 460 two-room suites feature living room with sofa bed plus private bedroom and bathroom, Sweet Dreams by DoubleTree Sleep Experience bedding and modern amenities including two flat-screen televisions, wet bar, refrigerator, microwave, MP3 connectivity and large work desk with ergonomic chair. Onsite hotel amenities include newly renovated lobby with new check-in area, new Concierge/Theater Ticket Desk, brand new Ad Lib lobby lounge, brand new Gingers Restaurant, morning Coffee Kiosk, room service, complimentary 24-hour Fitness Center and complimentary 24-hour business center. The hotel has 10,000 square feet of modern event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about DoubleTree Suites by Hilton Hotel New York City - Times Square

Address: 1568 Broadway, 47th Street, New York City, NY 10036-8201
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: €211 - €476 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree Suites by Hilton Hotel New York City - Times Square 4*
Number of rooms: 460
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct and Expedia so you can book your DoubleTree Suites by Hilton Hotel New York City - Times Square reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree New York City
Doubletree Times Square
Suites New York City
New York Suites
Doubletree Guest Suites Times Square Nyc
Doubletree Hotel Times Square
Doubletree Hotel New York City
Hotel Style:
#70 Business Hotel in New York City
#102 Romantic Hotel in New York City
#110 Family Hotel in New York City
#125 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree Suites by Hilton Hotel New York City - Times Square staff and other travellers.
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Questions? Get answers from DoubleTree Suites by Hilton Hotel New York City - Times Square staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The 2 room suite gives you a good combination of value, quietness, privacy ,comfort and functionality”
 of 5 bubbles sonnienegroso, 26 Feb 2017 | Read review
“The higher you are the less noisy it is.”
 of 5 bubbles DTGBHUN, 23 Feb 2017 | Read review
“Go to Parker Meridien or other Hotel.Better service, location.Doubletree has stopped room service.Just dirty restaurant or fast food outside”
 of 5 bubbles garfield22, 20 Feb 2017 | Read review
“We were on 38 th floor,no noise or problem with light pollution.”
 of 5 bubbles BobB705, 19 Feb 2017 | Read review
“last floor has amazing views on Times Square”
 of 5 bubbles Coquelicot1, 16 Feb 2017 | Read review
5 of 5