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Hilton New York Grand Central

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2,260 Reviews from our TripAdvisor Community

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Showing 1,965: English reviews
Reviewed 5 April 2015

Chafik went above and beyond to be accommodating and helpful. I would return to this hotel simply for HIS hospitality!! He provided exquisite service beyond his normal and/or expected duties, which I find truly commendable!!!! He's a great man and deserves recognition:) After all he did, he refused to take a tip, expressing that he helped because he felt it...

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Helpful?
1Thank jillianstandish
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Jillianstandish, Thank you for the great 5 star review of our property. Chafik was extremely happy to read your kind comments and he certainly deserves them as he works extremely hard to take care of all our guests. All of our associate aim to provide our guests with a flawless experience from start to finish. We hope to see...

Vancouver, Canada
Reviewed 3 April 2015

We stayed at the Hilton Manhattan East for 4 nights in March. The hotel is in a great location (approximately a 5 min walk to Grand Central) and the staff are very helpful. The room was spacious, clean, and quiet (we stayed in a deluxe Queen room). Overall, we were very pleased with this hotel and would definitely stay here...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Alina M
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Alina M, Thank you for taking the time to send in your review of our property. Our property is a short 2 block walk from Grand Central and we have great rooms that will make you feel right at home. We actually have all brand new beds as part of the Hilton Serenity bed set. We would love to...

McHenry, Illinois
Reviewed 2 April 2015

I travel extensively for work and whenever possible I select Hilton destinations. In this case my work brought me to NYC and I have the opportunity to stay over after work for a little bit of personal vacation. As you know the hotels are numerous to select from in NYC. And I couldn't have been happier with my selection. Great...

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Helpful?
1Thank Tim O
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Tim O, It was a pleasure to host you with us and we look forward to having you back with us again soon. Our balcony rooms are some of the best rooms we have to offer and I'm happy to see you got to enjoy one. We appreciate you contacting us in advance as it allowed us to prepare...

Clearwater, Florida
Reviewed 2 April 2015

My work brings me to midtown quite a bit and having stayed at various glass tower hotels of NYC,I am definitely now a loyal fan of Hilton Manhattan East. My second visit here has me convinced that this is what manhattan customer service should be. Friendly easy check-in,Tess is a great addition letting me know what new hot spots had...

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Helpful?
1Thank SignatureTraveler
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear SignatureTraveler, Thank you for sending in your great review of our property. Tess and Brian and great members of our team that go the extra mile to ensure they are taken care of. We deliver a high level of service that is hard to be replicated anywhere else. We would love to see you again with us soon. Best...

Texas
Reviewed 1 April 2015

Looking forward to many other stays at this property. The staff is friendly, Dennis and Mike working the front door in the early morning are eager to help. I like the charm of the doorbells and heavy doors, and the well maintained rooms. My favorite thing...calling the front desk to have a robe sent up, and 10 minutes later there...

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Helpful?
1Thank loverealitytv
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Loverealitytv, Thank you for the great 5 star review of our property. Dennis and Mike were extremely happy to hear you mentioned their names as they both work extremely hard at our front door to take care of our guests. We are an historic hotel with an older feel however we do not miss a beat when it comes...

Chicago, IL
Reviewed 31 March 2015

At 42nd and 2nd it was a bit off the beaten path for us but we got a good price from Priceline. I'd forgotten it was the Helmsley when I stayed here in 1988. The room was small, so small there was not a single chair despite there being a desk. Our room on the 10th floor faced an airshaft,...

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Helpful?
Thank BruleLaker
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear BruleLaker, I thank you for taking the time to share your review of our property. It was great to read you enjoyed your time with us and enjoyed the value. Our property actually was never the Helmsley but used to be the Tudor Hotel. We do have some small rooms in our property but we also do have a...

Reviewed 31 March 2015

Room was very small but clean; elevators were crowded or broken. Breakfast buffet was pretty good. Met people from Canada. The front desk staff varied. Some were very nice; concierge was rude. To be fair this is the only property in NYC I've stayed at in a long time so by comparison it might be a four- star. I might...

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Helpful?
Thank LoriPeery
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear LoriPeery, Thank you for sending in your feedback of our property. I am sorry to see that your stay did not give you the 5 star experience that we aim to provide for all of our guests. Our concierge team is actually run by a separate company and I will make sure to address this matter with them personally....

London, United Kingdom
Reviewed 27 March 2015

What a lovely hotel, I stayed here for two for two nights with a friend for our Birthdays. Great location, and the staff were so friendly. A personal thank you to Tess at reception, she gave us great recommendations for food and some amazing roof top bars.

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Helpful?
2Thank sarahR377OR
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear SarahR377OR, Thank you for your great review of our property. Tess is such a great asset to our team and we always make sure that our guests are taken care of. We are located right on 42nd and 2nd only 2 short blocks from Grand Central. This area is also much quieter than most locations in NYC but still...

Cutchogue, New York
Reviewed 26 March 2015

Ok. I stay here alot... probably 10-15 times per year. No one is going to be blown away by its sweeping grandeur and beauty because it is not that type of place. It is an unpretentious, functional, efficient and simple hotel that gives you great service and great value. It's location on E42nd makes Grand Central and all the great...

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Helpful?
1Thank RBailey14990
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear RBailey14990, After all of your stays I want to first thank you for your loyalty as it means a lot to us to continue returning. Our staff here always tries its hardest to get people to return to us and just create a great atmosphere to be around. Dennis and Mike are two examples of how our associates take...

Philadelphia, Pennsylvania
Reviewed 26 March 2015

I am in NYC quite a bit for business trips and the Hilton Manhattan East is always my first choice because they have a great front desk team. The are many other choices in Manhattan, but the service I receive from Kevin and Tess keep me coming back to the Hilton Manhattan East. Both Kevin and Tess are very friendly...

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Helpful?
1Thank Scott S
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Scott S, The entire staff always enjoys having you stay with us and sending in your reviews. Tess and Kevin continue to always deliver amazing service to all of our guests and we are happy to be your hotel of choice in the city. We look forward to seeing you again. Best Wishes, Paul Schwartz

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 

Additional Information about Hilton New York Grand Central

Address: 304 East 42nd Street, New York City, NY 10017-5905
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Price Range: €136 - €370 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City
Hotel Style:
#142 Business Hotel in New York City
#180 Romantic Hotel in New York City
#189 Luxury Hotel in New York City
#217 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New York Grand Central staff and other travellers.
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Springfield, Missouri
1 month ago
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2 months ago

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Questions? Get answers from Hilton New York Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for room with a view”
 of 5 bubbles BikiranR, 19 Feb 2017 | Read review
“'14' rooms appear to have disability access but no view at all- they face a wall.”
 of 5 bubbles ClaireW262, 18 Feb 2017 | Read review
“High and towards the back.”
 of 5 bubbles 245runef, 29 Jan 2017 | Read review
“Not sure as it is the first time I've stayed here but the room I had was good so was happy with it.”
 of 5 bubbles Karen_SB6344FF, 26 Jan 2017 | Read review
“Call when or begore you book.”
 of 5 bubbles Janis99, 17 Jan 2017 | Read review
5 of 5