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Hilton New York Grand Central

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2,266 Reviews from our TripAdvisor Community

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Showing 1,970: English reviews
Denver, Colorado
Reviewed 13 April 2015

We arrived early and were not able to check in early - which was understandable. They held our bags and we came back an hour after we were supposed to be able to check-in. The room still wasn't ready and then we were told that it smelled badly and that they were giving us another room. They made it right...

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Helpful?
Thank kellyo1126
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Kellyo1126, Thank you for sending in your great review of our property. We certainly have an excellent location that is only 2 blocks to Grand Central and near so many different areas of the city given our Midtown location. We are an older building so we have many different types of rooms on property with some bigger than others....

Washington DC, District of Columbia
Reviewed 13 April 2015

Stayed here for 5 nights on a recent trip for meetings in New York City. This is an old hotel with a good atmosphere. The room was very small but had a good feeling to it. The location was very good, as my meetings were around that area. It's also a short walk to the Grand Central to catch a...

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Helpful?
Thank JuhaUitto
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear JuhaUitto, Thank you for the great review of our property. Our location is great only 2 short blocks from Grand Central and centrally located in Manhattan that leaves you only minutes away from multiple areas of the city. We would love to have you back with us again in the near future. Best Wishes, Paul Schwartz

Johannesburg, South Africa
Reviewed 13 April 2015 via mobile

Rooms are clean and basic - but a far cry from Hilton established standards. Too pricey for that level of quality, not even a bar fridge in the room. Great thing though - plenty of warmth & hospitality by the restaurant staff!

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Helpful?
Thank 245fn
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear 245fn, Thank you for sending in your feedback of our property. We have a great team here on property and they all go the extra mile to take care of our guests. You may have caught us at a busy time which is why the rates were so high but we would love to have you back again in...

Reviewed 12 April 2015 via mobile

I stayed here with my boyfriend just recently for my birthday weekend first of all the staff was okay and the room vents were so dusty that I am now sick. I thought it was just maybe my allergies but I took a closer look at the vents and the fire sprinkler and even the door handle had dust! And...

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Helpful?
Thank Sheri S
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Sheri S, I want to first thank you for giving us your feedback of the hotel and I second want to apologize that your room was not in tip top condition. We have a very high standard when it comes to room cleanliness and this is just of course an isolated incident. I am sorry to see that your...

New York
Reviewed 11 April 2015

My boyfriend and I were in NYC for a quick get away and we were so delighted with the service. One staff member stuck out and went above and beyond. Tess was professional and knowledgeable. We look forward to returning in the near future.

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Helpful?
1Thank Americo M
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Americo M, Thank you for the great review of our property and for acknowledging how much Tess assisted you during your stay with us. We are happy to have you back with us again soon. Best Wishes, Paul Schwartz

Reviewed 11 April 2015 via mobile

Stayed at the Hilton Manhattan East for a business trip, and I really enjoyed my stay thanks to the nice size rooms that were very cozy, and to the superb staff that did all they could to make me feel at home in this big city. Special thanks to Tess at the front desk who was very patient, curteous and...

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Helpful?
2Thank Gee2Jay6
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Gee2Jay6, Thank you for the great review of our hotel and I was especially happy to read that Chris and Tess took great care of you. Tess is our own personal concierge on site and is happy to give her own two cents to help plan a trip. We would love to have you with us again soon. Best...

Reviewed 11 April 2015 via mobile

Arrived late on Saturday night to a very warm welcome from the reception staff, we were tired after a long day and they understood this and didnt keep us longer then we needed to be at reception. The rooms were a good size with a lovely comfortable bed and air con! The bathroom was of good size and clean with...

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Helpful?
1Thank Claire E
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Claire E, Thank you for the great review of our hotel. Our staff is one of the best features of our property as they all take the service aspect of our industry very seriously and ensure all of our guests feel welcomed and taken care of. Our beds are actually all brand new part of the Hilton Serenity set....

Long Island, New York
Reviewed 11 April 2015

Sharing an evening together with my husband just to get away for the weekend was an amazing treat! Tess, at the front desk, was pleasant both over the phone and in person. She is professional, checked in on us, and made sure we were informed of all the local hot spots to check out. A special thank you to Tess!

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Helpful?
1Thank Steven M
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear Steven M, Thank you for the great comments of our property and especially about your interaction with Tess. It is always a pleasure to read how our associates made a special impact on a stay. We would love for you to stay with us again in the future. Best Wishes, Paul Schwartz

Valencia, Spain
Reviewed 10 April 2015

The best of the hotel is its placement, closest to the Chrysler building, the Grand Central Station, the UN building. Also at walking distance (30 min or less) from Saint Patrick's cathedral, MoMA, Times square, Central Park (south), and the tram station to Roosevelt Island (highly recommended trip). We got a family room: two beds of 1.35 m width, plus...

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Helpful?
3Thank GdVG
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear GDVG, I want to thank you for providing your feedback of our property as it is necessary for us to get feedback to improve the quality of our product and service. Our location is excellent for getting around the city area fairly quickly and staying in a more quiet reserved part of New York. As for your room I...

New York City, New York
Reviewed 10 April 2015

Cozy hotel, in a really cute neighborhood of Tudor. All the staff is really great! Stayed here for our anniversary! Kevin at the front desk was really helpful, with honest recommendations in the area about places to eat!

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Helpful?
1Thank RavenFoods
Paul S, General Manager at Hilton New York Grand Central, responded to this review

Dear RavenFoods, Thank you for the great review of our property. It was short and to the point. Kevin is a great asset at the desk and loves to help guests make a memorable stay especially when staying for a special occasion. We would love to have you back with us again soon. Best Wishes, Paul Schwartz

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Formerly the Tudor Hotel, this Midtown historic boutique hotel was transformed and reopened in 2010 as the Hilton Midtown East. 300 Guest Rooms and Suites located on East 42nd St. Walking distance to Grand Central, Midtown and the United Nations. ... more   less 

Additional Information about Hilton New York Grand Central

Address: 304 East 42nd Street, New York City, NY 10017-5905
Region: United States > New York > New York City > Midtown , Manhattan , Murray Hill
Price Range: €139 - €375 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton New York Grand Central 4*
Number of rooms: 300
Reservation Options:
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Also Known As:
Hilton Manhattan East Hotel New York City
Tudor Hotel United Nations
Crowne Plaza United Nations
Tudor Hotel New York City
Hotel Style:
#142 Business Hotel in New York City
#180 Romantic Hotel in New York City
#186 Luxury Hotel in New York City
#217 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New York Grand Central staff and other travellers.
29 questions
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Springfield, Missouri
1 month ago
New York City, New York
3 months ago
3 months ago
Denver, Colorado
2 months ago

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Questions? Get answers from Hilton New York Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floors with balcony or spa”
 of 5 bubbles jhunr2016, 24 Feb 2017 | Read review
“Ask for room with a view”
 of 5 bubbles BikiranR, 19 Feb 2017 | Read review
“'14' rooms appear to have disability access but no view at all- they face a wall.”
 of 5 bubbles ClaireW262, 18 Feb 2017 | Read review
“High and towards the back.”
 of 5 bubbles 245runef, 29 Jan 2017 | Read review
“Not sure as it is the first time I've stayed here but the room I had was good so was happy with it.”
 of 5 bubbles Karen_SB6344FF, 26 Jan 2017 | Read review
5 of 5