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Hilton New York Grand Central

2,577 reviews
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Traveller (517)
Room & Suite (398)
Dining (35)
Overview
  • Excellent30%
  • Very good38%
  • Average19%
  • Poor8%
  • Terrible5%
Travellers talk about
“tudor city”(67 reviews)
“united nations”(59 reviews)
“new york”(284 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
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Offers from Hilton New York Grand Central
Special Offer: Double Points, Every Stay
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,577)Write a Review
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All reviewstudor cityunited nationsnew yorkgrand centraleast riverchrysler buildingtimes squarefew blocksjunior suiterooms are smallmidtown manhattanboutique hotelcorner roomdoormanconciergesubwayneighborhood
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1 - 5 of 2,255 reviews
Reviewed 2 days ago

Of all the "nice" hotel chains I stay at this is the first time I've been in a room that really needed a good cleaning. Oh the carpet was vacuumed and the linens were clean, but the rest was severely lacking. For a Hilton, unacceptable....More

Thank TXdirt
Hotel's Favourite
Reviewed 3 weeks ago

I stayed at this hotel for just one night over Thanksgiving weekend. I arrived a few hours prior to check-in. The friendly male front desk attendant explained that a room was not available, but that one should be available in about an hour. I opted...More

Thank UCFKnightsFan
Response from Andrea M, Front Office Manager at Hilton New York Grand CentralResponded 3 weeks ago

Thank you for taking a moment to share your experience. I am pleased to hear you found the location and staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future. Sincerely, Andrea McLeod Assistant Front...More

Reviewed 1 week ago

Being a frequent business traveller across continental Europe I stay in different hotels and Hilton was always my preferred choice because of excellent cost/quality ratio. So when it came to planning our family trip to NY Hilton somehow seemed a natural and safe choice for...More

1  Thank starconnection
Response from Andrea M, Front Office Manager at Hilton New York Grand CentralResponded 1 week ago

Thank you for taking the time to review this hotel. Here at the Hilton Grand Central, we thrive off of making sure all of our guest are extremely satisfied, and are saddened we did not meet your expectations. We will be taking all your comments...More

Reviewed 1 week ago

Compared to other stays in Hilton brand hotel, the staff in this hotel did not value us as a gold member. First, he did not greet us properly and did not tell us any benefit of gold member. Second, he only gave us breakfast vouchers...More

Review collected in partnership with Hilton Hotels & Resorts
Thank chinglin2018
Response from Andrea M, Front Office Manager at Hilton New York Grand CentralResponded 6 days ago

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we...More

Reviewed 1 week ago

It's really close to the grand central station a little over 5 mins walk. Rooms were small (usual in NYC) but clean. One of The Staff was very unfriendly though and acted like he did not want to be there.More

Review collected in partnership with Hilton Hotels & Resorts
1  Thank Victoria P
Response from Andrea M, Front Office Manager at Hilton New York Grand CentralResponded 1 week ago

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we...More

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About
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free Internet
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$118 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#137 Business Hotel in New York City
#175 Romantic Hotel in New York City
#211 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$118 - US$333 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#137 Business Hotel in New York City
#175 Romantic Hotel in New York City
#211 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (517)
Room & Suite (398)
Dining (35)
Pool & Beach (2)
Hotel & Grounds (284)
Bathroom (55)
Business Centre & Event Rooms (2)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Charles E
17 December 2017|
AnswerShow all 3 answers
Response from Steambush | Reviewed this property |
I agree. About a half hour.
1
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HCTAY
20 November 2017|
AnswerShow all 4 answers
Response from stevenekuhn | Reviewed this property |
We left our bags there for 5 days while travelling, we simply put them in the room, took the tag and then came back to get them upon our return. As long as you have the ticket, all is well. However since you are actually... More
1
Vote
Room Tips
"High Floor"
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"Ask for upper floor, away from street. You might not get a view, but you'll be outside in NYC all day..."
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"Higher rooms are quiter"
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"Ask for a room with a terrace."
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