Excellent location, very clean and safe. But my reason for leaving this review is all about the customer service. Jorge at the bar was very friendly. Kima was very sweet and went above and beyond. Our flight was canceled but Justin made our very early morning flight cancelation much more tolerable with his kindness and amazing problem solving skills.
This hotel is at the heart of Manhattan ideally situated between Times Square and Lower Manhattan. It is cozy but, feels upscale and is very well appointed. Great value for money too. The Rose Garden with it's umbrella roof is a cool touch.
I have stayed in many hotel rooms in NYC, usually for business. But this time was was to meet up with friends. Innside was the perfect place for girlfriends to get away to the CIty! The room was on a high floor and it wasn't loud (heard very little noise outside or inside the hotel), it was clean and as spacious as NYC hotels get. The beds were doubles instead of Queens. Our requests were addressed quickly and politely. And we loved the outdoor lounge/restaurant. Close to everything. I would definitely come back!
Great first impression with the front desk staff. Robert greeted us cheerfully and without hesitation accommodated us with a room even though it was hours before check in time. Kima helped us with local directions and went over and beyond to arrange for airport transportation. She reassured us the driver is dependable and he showed up promptly at 4AM. The hotel is chic and inviting, rooms are very clean and roomy, great location, and awesome front desk.
rooms on the top floor (19th) can be very uncomfortable with the gym ( treadmills/weight lifting etc) right above your head open 24/7 We spent two days with an almost constant thud of weights dropping and feet pounding above us. dont pay a premium for a high level view - useless disappointing since we always had enjoyed this hotle
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing