It was the best and most convenient hotel if you want near times square. I’ve been staying here every time I come to NYC. Very clean and very friendly staff. I recommend you to stay new rooms too compared to the last time I was there. Very fast service and I’m very happy with my stay.
Rooms were clean and decently sized. Breakfast was fine, nothing special, but more than sufficient. Staff was friendly and helpful. Location was great, very convenient to Times Square. One warning to families - We were extremely disappointed as Time Square now reeks of pot! People are smoking joints on the street, even lighting up in front of the police whose response is that there is nothing they can do. Both of our kids were extremely upset. My daughter was even offered coke on the street!! Not sure if will take another family vacation to NYC until this changes - big disappointment.
I have stayed here multiple times. It can go perfect or terrible. It seems to be based mostly on who checks you in and also how busy they are. There is tremendous difference in experience based on room location and whether you need to request anything extra afterwards. If you are able to use the app, pick a room online that is not changed at check in (keep track of room you picked) and manage to get it right with the first room this can be a great base in Times Square. If something goes a bit off and the service seems really bad, it can be disappointing. So my 3 stars is combo of various 5 star stays and two stays I would struggle to even give 1.
Shane at the front desk is awesome. Super friendly, helpful, and knowledgeable about the surrounding area. He gave me advice on the best places to eat and they were a hit! The rooms are also clean and nice.
Stayed here on a trip to NYC to see some plays. Excellent location if you want to be in the Times Square area...lots of food options nearby and easy walking to the various theatres. Given that we were right next to Times Square, the noise level in our room was very low...great sleeping. Excellent value though the rooms are small. Breakfast at the hotel was good...easy way to start the day. A shout out to Joseph (Bellman/conceirge)...gave us some great advice on getting around and places to grab a quick bite. He made the stay even more enjoyable.
The room temperature was problematic. Some came to fix the problem, but it recurred more than once a day...either too hot or too cold. Breakfast area was too small for the number of people, and quality of the food was not up to our usual experience. People were pleasant and helpful, but the infrastructure inadequate.
Overall, staff was great. Hotel was minutes from Times Square and close to restaurants and close to most current shows. Ask for Joseph or Kareem for great tips on where to go. Staff was friendly. Breakfast was pretty good. Pillows were very flat so ask for more if you need to be propped up. Great time.
Everyone was really nice and it was a great place to stay! Joseph the bellman was just absolutely wonderful. He made everything easy for us very friendly and professional, very savvy and high-end. Nice guy! Took care of our things that we didn’t know anything about in the city.
Shane maintains excellent social & problem solving skills. He is smart, kind, empathetic and cares about his work… and the hotel guest. His assistance was helpful beyond measure. He is definitely ‘A Good Man’.
Excellent rooms . We stayed on 2803 that had a view of the city and a small view of the Hudson River! Breakfast was free! Front desk was super nice ! The lady that ran the breakfast was super nice and energetic! The hotel was near many things ! The only issue has absolutely nothing to do with the hotel ……. The smell of marijuana was all over time square which was very disappointing! The hotel was great and the rooms were big in comparison to other New York rooms! We had stayed at Hilton garden in in midtown the night before and this hotel was much better!!
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