This is my 2nd time staying at Arlo Soho, and my third time at one of Arlo hotel brand. I was thinking of trying a new hotel, but the comfort and the interior design I previously experienced at Arlo was unforgettable and I thought it will remain consistent. However, for this time, I noticed a lot of different things. I'm sorry if I am being a little Karen. I will be transparent here by pointing out the good things I experienced and the not-so-good things. 1) Price: The price point did increase with incidental deposit and a bunch of resort fee/ urban fee (after check out is when they charge you for the urban fee) / taxes & fee as usual. I thought the increased price tag would improve some of the pre-existing services. But honestly, nothing has changed much. 2) Check-in process: From my previous memory, I remember Arlo Hotel has an automatic check in. All you need is give the front desk your passport, and you verify and check in by just pressing a button on the touch-screen. I didn't see it this time. Yeah sure having a person-to-person check in is more interactive. But I thought having a contactless experience also speeds up the check in process. I had to give credits to the front desk guy for helping me to check into my room earlier than 3pm though and thank housekeeping services so much for preparing the room so quickly! While waiting for the check-in, I sat down in the library room of Arlo. It still feels the same, very Scandinavian design and cozy. However, there were stacks of excessive chairs sat by the corner of the room and it triggers the Marie Kondo in me. 3) The room: Arlo Hotel changes the brand of their amenities. Even though, they have operated for quiet a long time, nothing has changed much about their amenities, even more minimal I'd say (no toothbrush, toothpaste, Q-tips). This is not a complain, but I also wish the bedroom smells as nice as the lobby. 4) Music at night: Based on my loose memories, I didn't remember Arlo Hotel blasts the music that loud. It's probably because I had a courtyard view room this time, so the music from the rooftop is non-stop until 11am. I never had a headache when I stayed in any hotel before. But this time I did. I just slightly complained to the front desk guy and he told me the music would stop really soon and if anything, he offered me tea. That was really nice of the front desk. But i mean for a hefty price tag at Arlo, at least provide earbuds for free or just insulate your rooftop bars/ bedrooms a little better. 5) Restaurant - Lindens: I remember few years ago, I had a breakfast buffet at the hotel's restaurant for 24 dollars or less. The buffet was so great and the food looks expensive and worth the price tag. But this time around, I ordered a two-egg omelette with plant based cheddar and it was nothing special for its 14$. Hey, at least, provide some bread on the side or some salad/veggies on the side. Another funny thing happened here is that I didn't know sparkling water was charged for 9$ and they give you the full bottle. The sparkling water wasn't on the menu and the menu didn't state anywhere that sparkling water option comes with full bottle. When the waitress asks me what options for water I want to choose, she was being so casual "Do you want tap water, sparkling water, or something else ?". I honestly didn't mind to pay 9$. But what bothers me is hotel like Arlo that tries to assimilate themselves as hip and sustainable has mini tricks to get money off their guests pocket. The fact that the waitress was sort of rude to us in the beginning, by seating us by a turbine that has loud noises and hot air coming out where there are plenty of seats elsewhere, by telling us condescendingly "let me tell you what... no restaurants ever offer sparkling water for free. It's an obvious thing." Sure, I'm sorry my country pumpkin didn't know that. But I think the way she approaches it can be different. Considering there are not a lot of people in the restaurant at that time, it surprises me how she treats us. Sure you can say that this hotel is only for well-off people with hip vibes. But back in the days, when I was a broke college student, I try to save money and look forward for my next stay at Arlo. It was my dream in college to be able to afford a nice hotel in New York. Now, having a 9-5, I feel sad that I came to realization that Arlo is not worth it.…
ArloSoho is a beautiful place, everyone is so nice here and it was a pleasure being here. And even if you are not sleeping there the restaurant and the rooftop are quite stunning. Thank you so much ArloSoho !
I was very disappointed at the state of the room - such as black duct tape around furniture? At a 4-Star Hotel? Even the trash can was bothering me and that was the least problematic item, I was getting annoyed that I even got annoyed with that. But I can ignore that but the main issue was that the bathroom door wouldn’t stay closed and no one came to fix it like promised. No one followed up. I found hair in the shower as if they rushed to clean and we didn’t get to check in almost an hour after check-in time. It was just the lack of attention to detail. Still, I have to give credit where they’re due. I loved the terrace, it was such a vibe and their restaurants are very good. Also, Lobby Host Marcus C. was the best and I’m glad I got to meet him at least towards the end of my stay, because he really saved the experience for me personally. He was the most friendly and welcoming employee that I interacted with at the front desk.…
Great location and amazing staff! Rooftop bar is very cool and lots of space (also quiet space) on G and 1st floor for work. Superfast wifi helps. As does 24hr coffee and snacks in the reception. Breakfast (brunch) served only on weekends but their recommended Maman- cafe is absolutely fantastic.
Amazing Roof Top Bar and Staff. I recently visited the Arlo SoHo, came from Mexico City and had a wonderful time at the rooftop. The view is insane, I really enjoyed the sunset and of course: the drinks. Thank you so much Terrell and Maite at the bar for being so nice and friendly. Big shoutout to Moises, one of the managers of the hotel for his 5-star service, he was extremely helpful when asking about recommendations and activities in the area. Next time I’m in NYC, I’ll definitely come back to Arlo SoHo!
This is a clean and modern hotel with relentlessly helpful, cheerful staff which is why my review is not as bad as it could have been. It was clearly not a good few days for the hotel - the air conditioning did not work and so it was impossible to sleep and on two of the days, there was no water all day, once because of a problem where the hotel was located. The staff, were really good in giving us one night's free accommodation and a few freebies to ease the pain but it did rather ruin an expensive holiday. The hotel rooms themselves are minute, and it was impossible to open large suitcases and we were moved from the room where the air conditioning didn't work to an even smaller room - where the air conditioning didn't work either and we had a great view of the building site next to us. The area was noted in the travel brochure from Trail Finders as in trendy Soho. Well, if you like a lot of tourist tat and fake designer handbags, you could call it trendy. Nonetheless, there was some nice eateries nearby and you are in easy reach of Greenwich Village. It is about 20 minutes from Times Square on the metro so you don't exactly walk into happening NYC.…
Beware if you are traveling as a couple. They say it’s small but that’s an understatement. Bed is pushed into a corner meaning climbing over your partner to get into bed. Might suit single traveler but certainly no space for 2 suitcases or clothes. Lived out of the bag for 5 days,. Bags took up remaining space. The “bodega “ is very expensive (like $12 for a cup of oats) and no other breakfast options unless you go out. It’s in a very business oriented area meaning no local neighborhood like other parts of the city. Plugs and charging points didn’t work despite reporting this many times. Overall, very disappointing.
Quick trip to NYC for work, had a great stay at the Arlington Soho. Beautiful spaces, great service, and tremendous use of space gives all the comforts needed for the business traveler. Roof bar was a particular highlight as well as mid century modern inspired common areas.
Good value for money. Good facilities in the hotel such as lobby and bars. The courtyard is abit loud at night. They give you free bottles of water as hotel guests which is appreciated. No acknowledgement or special effort for us as a couple on honeymoon. Rooms are small, really small, you need to tuck the suitcase into corners and under desk to move about as it is essentially a pod room. Very clean and modern, friendly staff and about 40mins walk to Herald Square so nice to be in a quieter part of town.
5 out of 5 AL was very helpful this was the best experience I give it 5 stars check in was easy with his help I could say the room I got was good too very clean and spot less I’ll recommend this hotel to anyone