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Empire Hotel

Booking.comUS$232*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Empire Hotel
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5,795 Reviews from our TripAdvisor Community

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Showing 5,190: English reviews
Austin, Texas
Reviewed 27 September 2016 via mobile

Where do I start with this property? Well first I really liked the location. It worked out great for us to walk the city and be removed enough from the touristy spots. Easy access to subways and Central Park was a plus. Room was decent sized and small hd tv was sufficient. Nice looking lobby and inside bar area but...

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Helpful?
Thank TravelinHorn
kkim2016, General Manager at Empire Hotel, responded to this review

TravelinHorn I want to humbly offer my sincere apologies for the service mishaps that you have conveyed in your review. The hotel footprint structure is very nostalgic era as a icon Empire Hotel as we continue to refresh all areas of opportunity. There are many points the review I find disturbing and will be looking into many issues raised here,...

Greensboro, North Carolina
Reviewed 26 September 2016

arrived after 3:00 pm - not early - first room was dark - dusty - small - and reeked of bleach - had to be moved because the smell was so strong that I began to wheeze....second room was much better - was a bit disappointed with the size of room and bathroom for the rate paid; $400 to $500...

Review collected in partnership with this hotel
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Helpful?
Thank CCEnchanting
kkim2016, General Manager at Empire Hotel, responded to this review

CCEnchanting My sincere apologies for not meeting your expectations and the impact of our cleanliness. Its unfortunate that our nostalgic building front print does have its space limitations however are comparable to most NYC hotels. I hope to regain you trust to see at the Empire in the near future. Sincerely General Manager Empire Hotel.

Albany, New York
Reviewed 26 September 2016

Decor is dark and feels heavy. Not much energy. The rooftop deck is a lap pool with tables and chairs. Bathroom sink does not drain easily. Beds are as hard as a rock, no top sheet. Staff is pleasant.

Review collected in partnership with this hotel
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Helpful?
Thank lisa s
kkim2016, General Manager at Empire Hotel, responded to this review

lisa s Thank you for your review and feedback, My apologies for not meeting your expectations for the feel and décor of the hotel and amenities. I wanted you thank you for recognizing the pleasantries of the staff members... I hope you will allow us to regain your trust in a future visit for redemption. Sincerely, General Manager Empire Hotel

Boston, Massachusetts
Reviewed 26 September 2016

We selected this hotel as one option in a wedding block, and booked a standard room. We were very disappointed with the condition of the room. The bed was not very comfortable, and we were only given 3 pillows. The A/C struggled to keep up, making sleeping very uncomfortable, even though the weather wasn't too warm. Our view was directly...

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Helpful?
Thank Chris_CAB
kkim2016, General Manager at Empire Hotel, responded to this review

Chris_CAB Thank you for your review and your feedback, I only wish it would have been a more of a positive experience, my sincere apologies for falling short. We continue to use voice of the customer to make the improvements to our product and procedures... I hope to regain your trust in a future visit. Sincerely, General Manager Empire Hotel

Syracuse, New York
Reviewed 26 September 2016

The room was great (1124) spacious and clean. I was surprised to see there was a fee to use pods for the Keurig, paying that much for a room it seemed a bit cheesy. Check in/Check out and door ppl were helpful and friendly. Concierge was a waste of space in a town where space and customer service is a...

Review collected in partnership with this hotel
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Helpful?
Thank SLBuckley
kkim2016, General Manager at Empire Hotel, responded to this review

SLBuckley Thank you very much for sharing your thoughts and feedback of your experience at the Hotel. We continue use the guest voice to help us define our service and gauge our progress...thank you and we hope to see you in the near future. Sincerely, General Manager Empire Hotel

Easton
Reviewed 26 September 2016

Hotel is in a wonderful location for experiencing the city. The staff was incredibly helpful and kind. The rooftop bar is a great place to have a drink. The neighboring restaurants are incredible and the hotel provides easy access to Central Park.

Review collected in partnership with this hotel
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Helpful?
Thank N9819WFamb
kkim2016, General Manager at Empire Hotel, responded to this review

N9819WFamb Thank you very much for your positive insight and review: we really appreciate hearing from our guests and using that feedback to gauge our services. We look forward you your future travels and hosting you in the big apple.

Ann Arbor
Reviewed 26 September 2016

See previous comments about room 101 weekend of September 23-25. No coffee condiments either morning. No top sheet on bed second night. Bathroom sink drain needs repair. Washcloths weren't replenished. Prepaid room was adjacent to elevator. Rooftop bar was not available and that fact was not disclosed on website.

Review collected in partnership with this hotel
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Helpful?
Thank susanfX3009SE
kkim2016, General Manager at Empire Hotel, responded to this review

susanfX3009SE My sincere apologies for the service the mishaps you have outlined in your review and the feedback you have provided...it is never pleasant to read you have fell short of a guests expectations... the roof top lounge is undergoing a refresh and I hope to regain your trust in a future visit to regain redemption. My sincere apologies, General...

Upper East Side, New York
Reviewed 25 September 2016 via mobile

While our daughter performed at LCT during the full run of The King And I Bway Musical, (4/2015 to 6/2016) we often stayed at Empire, we couldn't be happier and better serviced by Pasquale Auremma and other staffs. He made our stay so friendly, well informed and absolutely pleasant. The room was always clean and always got the service on...

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Helpful?
Thank SHC0721
kkim2016, General Manager at Empire Hotel, responded to this review

SHC0721 Thank you so much for recognizing our services especially those like Pasquale and all others. We truly appreciate you and we look forward to hosting you in your returns to the big apple and creating memorial experiences. Sincerely, General Manager Empire Hotel

Geneva
Reviewed 25 September 2016

Cool hotel at a good location. The small room - to be expected, It's New York after all- was badly in need of refurbishing. The bathroom was tiny and in bad condition. So overall an acceptable stay, no more

Review collected in partnership with this hotel
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Helpful?
Thank Anna M
kkim2016, General Manager at Empire Hotel, responded to this review

Anna M My sincere apologies for not meeting your expectations during your recent visit to the hotel. We continue to use the feedback from our guest for a source of continued way to make improvments. I hope we regain your trust in a future visit.

Reviewed 24 September 2016

There isn't anything special about this hotel -- basic amenities, average service, wifi is NOT included, rooftop bar that everyone raves about randomly closed. It is a very expensive place to stay but you're in a prime location. It's pretentious on the outside, kind of crummy with outdated appliances on the inside.

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Helpful?
Thank Samira J
kkim2016, General Manager at Empire Hotel, responded to this review

Samira J My sincere apologies for not meeting your expectations, nor delivering a positive memorable experience. The roof top lounge is undergoing a refresh and will be reopening soon, it our failure to communicate that clearly- Wi-Fi is available complementary in our public space my apologies you found that not favorable.. I am sadden to hear we provided average service...

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11/06/2017 12/06/2017
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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free Internet
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023-7029
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: €166 - €396 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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Hotel Style:
#192 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pay more get better”
ianf330, 27 May 2017 | Read review
“Do NOT get room 1127!!!!!”
brianfV8012GI, 24 May 2017 | Read review
“Ask for outwardly facing rooms to get better views and natural light.”
jonathangE4356UR, 21 May 2017 | Read review
“high floor, facing north.”
peakaysee, 16 May 2017 | Read review
“Room 520 has superb views”
Daddstein, 2 May 2017 | Read review
5 of 5
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US$232* /night
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Prices are for 1 room, 2 adults
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