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Empire Hotel

6,321 reviews
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Traveller (1278)
Room & Suite (490)
Pool & Beach (61)
Overview
  • Excellent34%
  • Very good30%
  • Average19%
  • Poor10%
  • Terrible7%
Travellers talk about
“lincoln center”(1,079 reviews)
“ed's chowder house”(114 reviews)
“gossip girl”(104 reviews)
Wifi
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
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Rooms
29 Jan30 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (6,321)Write a Review
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Traveller rating
1,815
1,642
1,104
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1,815
1,642
1,104
623
456
Show reviews that mention
All reviewslincoln centered's chowder housegossip girlpool deckcentral parkcolumbus circlegreat locationnew yorkrooftop barupper west sidejunior suiterooms are smallaround the cornertimes squarenycstarbucksconcierge
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971 - 975 of 5,640 reviews
Reviewed 27 December 2016

Very disappointing start to my birthday celebration - my sister and I were put in a really pokey room, not much bigger than a cupboard, couldn't even put our suitcases down to unpack them! Even the door to the room was smaller than the rest...More

Thank bellydancingjo
Response from kkim2016, General Manager at Empire HotelResponded 28 December 2016

bellydancingjo Thank you for sharing your story with us ....we are sadden after your upgrade that you we didn't meet your expectations. We strive to provide personalize warm cozy service during their stay, it unfortunate that our attempts were a failure. We do hope that...More

Reviewed 26 December 2016

Awesome location. Doormen were extremely nice. Hotel was very clean and views were amazing. Front desk personnel were very helpful and friendly. They held my bags until check in time, so I could go explore the city.More

Review collected in partnership with this hotel
Thank danielled416
Response from kkim2016, General Manager at Empire HotelResponded 27 December 2016

danielled416 Thank you for sharing your story with us and the journey you experienced at the Hotel. Our team strives to provide personalized service and it seems a few team made a memorable experience. We look forward to reconnecting with you in the near future...More

Reviewed 26 December 2016

This is my second time staying here. Having been to the City many many times, I am fully aware that hotel rooms are typically small unless you stay in an older hotel, but just to reiterate that this room was tiny. I was only here...More

Thank annabelleebentley
Response from kkim2016, General Manager at Empire HotelResponded 27 December 2016

annabelleebentley Thank you for sharing your story with us and the journey you experienced at the Hotel. Our team strives to provide personalized service and it seems a few team made a memorable experience. We look forward to reconnecting with you in the near future...More

A TripAdvisor Member
1
Reviewed 25 December 2016 via mobile

We just came back from NYC after spending a night at the Empire, for christmas. I've been wanting to stay at this hotel for awhile, but the service was so disappointing. We went up to our room, and i immediately noticed it was very cold...More

Thank A TripAdvisor Member
Response from kkim2016, General Manager at Empire HotelResponded 27 December 2016

Thank you for sharing your story with us and the journey you experienced at the Hotel. Our team strives to provide personalized service and it seems a few team members have left you with less than a memorable experience. We look forward to reconnecting with...More

Reviewed 25 December 2016

We stayed the week before Christmas. Pros: 1. Only blocks from two different subway stops. The Columbus Circle stop has the A (express) that will take you to the 9/11 Museum with fewer stops and also has orange and red lines. Either stop easily transports...More

Thank myzygy
Response from kkim2016, General Manager at Empire HotelResponded 27 December 2016

Myzygy Thank you for sharing your story with us and the journey you experienced at the Hotel. Our team strives to provide personalized service and it seems a few mishaps occurred during your stay however this deter the team from making a memorable experience. We...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Pool
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Pool
Bar/Lounge
Details
Price range
US$109 - US$365 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#211 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$109 - US$365 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#211 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1278)
Room & Suite (490)
Pool & Beach (61)
Dining (30)
Hotel & Grounds (854)
Bathroom (117)
Business Centre & Event Rooms (10)
Family and Play Areas (2)
Nearby
Upper West Side
Nestled between Central Park and the Hudson River, the
Upper West Side offers iconic architecture and a
quiet, residential respite from the buzzing energy of
downtown. Along Central Park West are many of the
city’s most iconic apartment buildings, as well as the
American Museum of Natural History, which has been
welcoming visitors to its historic exhibit halls for
over 140 years. Culture fans will love Lincoln Center,
...More
Questions & Answers
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Ljohno
19 January 2018|
AnswerShow all 3 answers
Response from kellye2262017 | Reviewed this property |
The rooms are indeed small, as is the bathroom even though the large shower is quite nice there was no shower door and water tended to get out. Congratulations and enjoy your honeymoon
1
Vote
tfets124
25 December 2017|
AnswerShow all 2 answers
Response from lea2307 | Reviewed this property |
I think you must be at least 21 years old to check in
0
Votes
Google Translation
Suzanne B
13 October 2017|
AnswerShow all 7 answers
Response from Kathleen G | Reviewed this property |
No kettle, only a Keurig coffee machine. They have room service, but we never tried it since we were up early most mornings and went to Starbucks. WiFi was a charge... VERY expensive!!
1
Vote
Room Tips
"Wish I knew. We had a room with a view of a wall!"
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"corner suite"
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"I stayed in a nice room on the first floor. The higher floors are probably quieter, less street noise, but..."
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"Rooms on Broadway are quieter than those above the restaurant."
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