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Empire Hotel

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5,329 Reviews from our TripAdvisor Community

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Showing 4,764: English reviews
Basildon, United Kingdom
Reviewed 2 January 2016 via mobile

Me and my husband stayed here for 2 nights in December. The lobby at the hotel is stunning and the reception/concierge staff were lovely on arrival. The room we was in was amazing and the bed was very comfy. The bad reviews worried me but I honestly couldn't fault one thing so don't listen to everything you read. Only downside...

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Helpful?
1Thank stephaniey0ung
David J, Director of Front Office at Empire Hotel, responded to this review

Hello HolidaysAreGreat_10! We appreciate you taking the time to review our hotel and sharing your experiences with the TripAdvisor community. It was an absolute joy to read your review. I cannot wait to share with our team that you and your husband enjoyed the Empire Experience! Thank you for your generous comments regarding our reception and concierge staff. We aim...

Seattle
Reviewed 2 January 2016

I stay at the Empire Hotel regularly when I am in New York City. I like the boutique size and close location to Central Park, Midtown and the Subway. The rooms are not expansive, but beautiful and quiet. The hotel has a very popular top floor bar and club with excellent views of the cities. In addition, the hotel has...

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Helpful?
1Thank maxdanger
David J, Director of Front Office at Empire Hotel, responded to this review

Hello maxdanger, Thank you for the in-depth review about your experiences at The Empire Hotel. We appreciate you commenting on the decor of the hotel and our supreme location. We are just a stones throw away from Central Park! Even the furthest part of Manhattan are accessible through Columbus Circle and most major city subway lines. Thank you kindly for...

Houston, Texas
Reviewed 1 January 2016 via mobile

We stayed 5 nights from December 26 thru 31st, arguably the busiest week for tourists in NYC the entire year. How decadent to be able to retreat back to the comfort of our chic hotel, steps from Lincoln Center with the Metropolitan opera, the ballet, the NY Philharmonic, and Broadway production of The King and I all in one place....

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Helpful?
Thank MPoagMD
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear MPoagMD, Thank you for such nice comments of your most recent stay with us. I truly sounds like you had a great time in our Hotel, I will be sure to pass along your comments with the rest of our staff. Please come and visit us again! Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

Reviewed 1 January 2016 via mobile

I have stayed several times at the Empire Hotel going back since the late 70's but it's been a while since I've been back. The Empire is a boutique hotel that over the years had some face lifts that I would best characterize today as an old grand dame with a new funky look! I admit that prior to the...

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Helpful?
Thank ron r
David J, Director of Front Office at Empire Hotel, responded to this review

Hi there ron r! What a joy it was to read you review! Thank you very much for providing definitive details about your stay, all around from the lobby, to in room experience and our staff. It will be my pleasure to share your review with the staff! Our staff acknowledges guest service as a number one priority. We will...

Brisbane, Australia
Reviewed 31 December 2015 via mobile

We did not choose this hotel but were sent there when there was a mix up with our hotel booking service. This hotel was clean and the service was good. Staff were pleasant. The lighting and decor were part of the styling of this hotel. It is a fairly standard four star hotel in a good location. Room service menu...

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Helpful?
Thank Meggiepop
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear Meggiepop, Thank you for your recent comments of your most recent stay. I am sorry you ended up in a small room, we do offer more than twelve different room categories to fit any request and budget. Please contact me directly, I would be happy to show you the different options we have in our Hotel, Regards, Carlos Orihuela...

Reviewed 30 December 2015

Firstly the location is excellent, around 7 mins walk to Central Park and 25 mins walk away from Times Square. There are subways close by at Columbus circle on 59th south and on 66th street north. The hotel lobby is impressive with a contemporary vibe and is atmospherically lit. The bar area is extended to a mezzanine just up a...

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Helpful?
Thank drunkenducky
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear drunkenducky, Thank you for your detailed comments of your most recent stay. I am very sorry to hear that you had an incident with the noise outside your room. Please reach out to me directly for your next visit, I will happy to find a quieter room for your stay. Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

Minneapolis, Minnesota
Reviewed 29 December 2015

The staff was friendly and helpful. We were upgraded to a suite and it was very comfortable and the location is very convenient. When I have the occasion to come to NY, I would stay at the Empire Hotel again.

Review collected in partnership with this hotel
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Helpful?
Thank Elaine F
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear Elaine F, Thank you for your such a wonderful review! Please let us know if we can be of further assistance. Please come and visit us again, Regards, Carlos Orihuela Assistant General Manager corihuela@empirehotelnyc.com

Copenhagen
Reviewed 29 December 2015

Take care of the noise from the ventilation system - do not accept a room with internal position. The room is small but OK clean and Rudy. Very good site in NY midtown. The noise from the ventilation system in the internal tract og the hotel is sleep-preventing.

Review collected in partnership with this hotel
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Helpful?
Thank 820birgitz
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear 820birgitz, I am very sorry you had to experience this during your most recent stay with us. I would be more than happy to call you and apologize if you send me your contact information. Please be let me know when you would like to return to New York, I would love the opportunity to turn around this negative...

Brighton, United Kingdom
Reviewed 27 December 2015

Although the rooms appear a little tired - the hotel is in a great location and rooms very comfortable and well appointed. Concierge very helpful and would highly recommend this for business or leisure.

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Helpful?
Thank lisajjo
David J, Director of Front Office at Empire Hotel, responded to this review

Hello lisajjo, Thank you for your recommendations! We appreciate the 5 star rating and hope to see you again quite soon! Thank you for commenting on our hotel's location, I hope you had an opportunity to visit Central Park and Columbus Circle. I will forward your comments to our Concierge, he will be delighted to learn of your review. Please...

Portland, Oregon
Reviewed 26 December 2015 via mobile

There is a lot to like about the Empire -- terrific views of Lincoln Center, proximity to both Central Park and the theaters, boutique style, and manageable size. The rooms are well appointed. If you can afford it, I recommend getting the larger deluxe room, well worth the extra cost. The hotel is very clean and the maid staff does...

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Helpful?
Thank Jim D
CarlosOrihuela, Manager at Empire Hotel, responded to this review

Dear Jim D, Thank you for your detailed review of your most recent stay. I am very sorry to hear that you such a bad experience in Ed's Chowder House. Please reach out to me with the details, I will be sure to pass along to the respective person in charge. I am glad you enjoyed your stay in the...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: €108 - €385 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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Hotel Style:
#195 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
86 questions
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Yes, there is some street noise and even heater noise. Bring earplugs if you are sensitive.”
 of 5 bubbles 307MartyD, 17 Jan 2017 | Read review
“I prefer a room that faces the street, not inside. I prefer two beds to a King size to have more space in the standard room.”
 of 5 bubbles inesf477, 16 Jan 2017 | Read review
“8th floor was good. Ask for a King size bed.”
 of 5 bubbles 251jf, 15 Jan 2017 | Read review
“On trend decor and great branding, good views”
 of 5 bubbles nicholass976, 12 Jan 2017 | Read review
“Go as high as possible, the traffic noice level is high 24 hours a day”
 of 5 bubbles Gary00530, 11 Jan 2017 | Read review
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