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Empire Hotel

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Empire Hotel
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5,437 Reviews from our TripAdvisor Community

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Showing 4,859: English reviews
Toluca Lake
Reviewed 24 April 2016

The hotel was pretty. The staff was friendly. The location is excellent. The price is economical. However we didn't have hot water. We were suppose to stay 3 nights and stayed 1. It wasn't able to be fixed and there wasn't another room for us.

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Helpful?
Thank Dianna B
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Dianna, Thank you for your most recent stay with us and for taking the time to share your feedback. I am happy you liked our location and found our staff friendly. I do sincerely apologies for the hot water issue and curious to learn more details. please feel free to email me directly and hope you will visit us...

Massachusetts
Reviewed 24 April 2016

The redeeming feature of this hotel is its location, right at Lincoln Center. I love the Upper West Side and wish there were more hotels to chose from in that neighborhood. The Empire is badly in need of an overhaul. Our room had peeling wallpaper, chipped paint, loose tiles in the bathroom - not what you'd hope for at this...

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Helpful?
Thank italygirls
Atif Y, General Manager at Empire Hotel, responded to this review

Dear italygirls , Thank you for taking the time to provide us with value added and detailed feedback with regards to your recent stay at the Empire. I am very pleased you enjoyed the hotel location and our services. We have begun renovation in our guest rooms already and anticipate completing all guest floors before the end of summer. I...

Largo, Florida
Reviewed 23 April 2016

While location is very good next to the Lincoln Center, the hotel amenities and service leave a lot to be desired. They take for ever to answer the phone. A/C controls are so well hidden that you need someone to come to show you the secret location. The A/C is loud making sleeping difficult. The shower water supply is also...

Review collected in partnership with this hotel
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Helpful?
Thank JohnJR35
Atif Y, General Manager at Empire Hotel, responded to this review

Dear JohnJR35, Thank you very much for your recent stay with us and for the detailed feedback. I am very sadden we did not meet your expectation during your stay. We take all feedback very seriously to be discussed with the team for future improvements. I hope you will visit us once again so, we can turn this perception around....

Long Island, New York
Reviewed 22 April 2016 via mobile

My fiancé and I stayed here for the night to spend the day in the city. Nothing fancy. There was a hole in my pillowcase, ceiling was broken, and there was a bit of dust on the furniture. However, it was the perfect location, and the price was great considering it's in Manhattan. Nice size room as well,although we upgraded...

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Helpful?
Thank irishlady251
Atif Y, General Manager at Empire Hotel, responded to this review

Dear irishlady251, Thank you for your recent stay at the Empire and the detailed review. I am pleased you liked the neighborhood, your room and found our staff friendly. My sincere apologies for the encountered issues during your stay and hope you visit us once again so, we can turn this perception around. please contact me directly and I will...

Greater Johannesburg, South Africa
Reviewed 22 April 2016

Lobby and restaurant contemporary and but rooms outdated and neglected. The food at Ed's Chowder was exceptional. Cocktail hour and drinks in the lobby was vibrant. Room was outdated and not in the standard one expected from this type of hotel.

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Helpful?
Thank annelizev2016
Atif Y, General Manager at Empire Hotel, responded to this review

Dear annelizev2016 , Thank you for taking the time to provide us with value added feedback with regards to your recent stay at the Empire. I am very pleased you enjoyed the Ed's House food and enjoyed the lobby Bar cocktails. We have begun renovation in our guest rooms already and anticipate completing all guest floors before the end of...

San Francisco, California
Reviewed 22 April 2016

This was my first hotel I ever stayed in on my first trip to New York. Being much younger at the time I remember the staff treating my boyfriend and I no different than any other guests of the hotel. Everyone was so kind, accommodating and our rooms were even upgraded to a corner suite! I distinctly remember 10th floor,...

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Helpful?
1Thank Diana T
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Diana, Thank you for your recent stay at the Empire and for taking the time to provide us with value added feedback. I’m happy you loved your suite view and found our staff friendly. Our team here is passionate about creating positive experiences and I’m glad we were able to do so for you. I hope you will visit...

Richmond, Virginia
Reviewed 21 April 2016

Initially, they had given me a room on the second floor, which was fine. Until I got into the room, which was slightly bigger than a shoebox, as dark as a sarcophagus, and had a view of a brick wall about four feet away. Given the fact that this was NYC, I wasn't surprised. But I went back downstairs to...

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Helpful?
Thank Michael0909
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Michael0909, Thank you for your recent stay at the Empire and for taking the time to provide us with value added feedback. I’m happy you found our hotel location convenient to your needs and our staff helpful. Our team here is passionate about creating positive experiences and I’m glad we were able to do so for you. I hope...

Colwyn Bay, United Kingdom
Reviewed 21 April 2016 via mobile

My wife and I always stay at the Empire when in New York City. It overlooks the Lincoln Centre so is perfect if you are visiting New York for the Metropolitan Opera. Central Park is very close and Times Square is just a few minutes walk away down Broadway. The staff are pleasant and helpful. The only negatives are that...

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Helpful?
Thank Barry K
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Barry, Thank you for your recent stay at the Empire and for taking the time to provide us with value added feedback. I’m happy you found our hotel location convenient to your needs and our staff pleasant. Our team here is passionate about creating positive experiences and I’m glad we were able to do so for you. I hope...

Richmond, Virginia
Reviewed 20 April 2016

This was our third time staying at The Empire. With the location across the street from Lincoln Center -- the focus of our visit to NYC and just a few blocks from Central Park, selecting staying at The Empire was a no-brainer. Plus the price fit our budget. We have been so pleased that we've already booked another stay in...

Review collected in partnership with this hotel
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Helpful?
Thank robertgR9554PD
Atif Y, General Manager at Empire Hotel, responded to this review

Dear robertgR9554PD, Thank you for your recent stay at the Empire and for taking the time to provide us with value added feedback. I’m happy you found our hotel location and rates convenient to your needs. We are looking forward to your next visit and welcome you back to the Empire. Please contact me directly for any future requests. Best...

South Portland, Maine, United States
Reviewed 20 April 2016

We chose this hotel for it's location across from Lincoln Center. Our "King" room was larger than other New York hotels we've stayed in, clean, and the bed was comfortable. Thought we faced the street, on the eighth floor, it was fairly quiet on the weekend. There is a large restaurant where we ate breakfast each day, not inexpensive, but...

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Helpful?
Thank Jack M
Atif Y, General Manager at Empire Hotel, responded to this review

Dear Jack, Thank you for your recent stay at the Empire and for taking the time to provide us with value added feedback. I’m happy you found our hotel location convenient to your needs and liked your room. I hope you will visit us once again, please contact me directly for your next reservation. Best regards Atif Youssef General Manager...

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: €139 - €419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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Hotel Style:
#197 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
92 questions
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Plan ahead and they can be even more helpful...Junior Suite is highly recommended”
 of 5 bubbles brianmK3395TQ, 13 Feb 2017 | Read review
“Ask for rooms with a view to the outside”
 of 5 bubbles 984judithk, 8 Feb 2017 | Read review
“No Discounted Rooms”
  • Bathroom Door
  • Bathroom door
  • Shower Tub with heavy stain
 of 5 bubbles DDSOMS, 6 Feb 2017 | Read review
“I had a view of lincoln center and broadway. it was beautiful.”
 of 5 bubbles afgigante123, 1 Feb 2017 | Read review
“Anywhere but 11th floor (noise) Also, Junior Suites are very nicely laid out and offer comfortable seating.”
 of 5 bubbles ThomW381, 1 Feb 2017 | Read review
5 of 5